Brand Certified
SureStay by Best Western Massena
4.0(12 reviews)
Certified by SureStay by Best Western Massena • Mar 22, 2026
Business Details
15054 State Highway 37, Massena, NY
13662-3144, United States
Certified by SureStay by Best Western Massena • Mar 22, 2026
(315) 764-0246
Certified by SureStay by Best Western Massena • Mar 22, 2026
http://bestwestern.com
Certified by SureStay by Best Western Massena • Mar 22, 2026
About
Certified by SureStay by Best Western Massena • Mar 22, 2026
HotelSureStay
At the SureStay by Best Western Massena in Massena, NY, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
Certified by SureStay by Best Western Massena • Mar 22, 2026
SureStay by Best Western Massena
15054 State Highway 37, Massena, NY
13662-3144, United States
Hours
Certified by SureStay by Best Western Massena • Mar 22, 2026
Reviews
4.0
12 reviews
5 stars
7
4 stars
2
3 stars
1
2 stars0
1 star
2
- HBHelen BaildonFeb 28, 20265.0The rooms are always clean and comfortable. Haven't stayed lately but my truck blew a radiator hose across road and the wonderful young lady at desk let me use restroom and warm up. Gave me their card and said call if I need anything. Now different tow truck coming may take hours to get here. Letting me wait on comfy couch and warm up . Said can wait here for tow.
- JTJake C&C TowingFeb 3, 20261.0I'm gonna attempt to be nice and respectful because the hotel itself is not bad, but I would like to speak with the owner about the manager Renee, I'll wait a week to see if you reach out sir, I tried to get your number or email but no one would give it to me, if you could reach out, I'll wait a week before I edit my review and explain everything that happened and post the pictures, to the owner, I'm sorry I have to reach out this way, but it's the only way I know how to contact you, you've replied to all the other reviews
- JVJay VanPattenJan 30, 20263.0Get what you pay for!!!
- SUStephanie UszenskiJan 3, 20265.0Perfect for our needs! From my first phone call Renee had me looking forward to our stay & it did not disappoint! Our port friendly room was clean, bright & warm. She placed us right by an entrance/exit for easy toileting of the pups & going out & about. Coming back from dinner out we found her salting by our parking spot & path…. Breakfast was even more expansive than the description. All for a great price because Renee enrolled me in the Rewards program! We’ll be back & use the rewards other places as well , now that we know & like BW!
Frequently Asked Questions About SureStay by Best Western Massena
Does SureStay by Best Western Massena offer free breakfast?
Yes, free breakfast is available at SureStay by Best Western Massena.
Is SureStay by Best Western Massena a smoke-free property?
Yes, this hotel is a smoke-free property.
Does SureStay by Best Western Massena provide Wi-Fi for guests?
Yes, Wi-Fi is available for guests at the hotel.
What are the operating hours of SureStay by Best Western Massena?
The hotel is open 24 hours every day of the week.
Where is SureStay by Best Western Massena located?
It is located at 15054 State Highway 37, Massena, NY 13662-3144, USA.
How can I book a room at SureStay by Best Western Massena?
You can book directly via their website at http://bestwestern.com to save on your stay.
Which bus stations are near SureStay by Best Western Massena that can help with local transportation?
Greyhound Bus and Adirondack Transit Line bus stations are nearby, providing convenient transportation options for guests.
Are there other hotels near SureStay by Best Western Massena?
Yes, Econo Lodge Massena Hwy 37 is another hotel nearby if you're exploring accommodation options.
Where can I find automotive services near SureStay by Best Western Massena?
Nearby automotive services include North Country Krown for repairs and auto body work, and Edge of Town Auto Sales Inc for used cars.
Are there medical facilities close to SureStay by Best Western Massena?
Yes, Louisville Family Health Center and physician assistant Cosette Witty-Lewis, PA-C are nearby for health-related needs.
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