DoubleTree by Hilton Long Island City New York

Reviews

• AM

  Afroz Mehar

  2 days ago
  1.0
  In my opinion, this hotel is big only in name. Seeing “by Hilton,” I expected a luxury experience, but unfortunately, that was not the case. I stayed in a room with two double beds, but the room was extremely small. The space between the bed and the restroom was so tight that only one person could pass at a time. There was practically no open space in the room. In comparison, even normal branded hotels usually offer double-bed rooms with enough space for a table, chairs, and some walking area. However, this room did not have any of that. It felt cramped and uncomfortable rather than relaxing. Considering the brand and the price, I expected much better space and comfort, which I did not receive. Overall, it carries the Hilton name, but the experience did not feel premium.
• RP

  Raweerote Poollaiat

  3 days ago
  1.0
  Don’t Be Misled by High Star Reviews This property may look appealing at first glance—a 3‑star, full‑service Hilton‑branded hotel just three subway stops from Central Park at an unusually low price. It sounds like a great deal.But do not be fooled. Avoid this hotel at all costs. I stayed here from December 15–20, 2025, and if I had to summarize the experience in one phrase, it would be: “Absolutely terrible.” 1. The rooms are not soundproof—at all Every morning, the sound of people walking past my door jolted me awake. And that’s not even mentioning the loud, unmistakable noises from private activities in neighboring rooms. Rest was impossible. 2. The service is shockingly poor The front desk staff were consistently unhelpful, but one incident sealed the deal for me. On my final night, at 3 AM, the A/C in my room malfunctioned. I contacted the front desk, and it was immediately clear they had no idea how to handle the situation. After waiting far too long, I asked for a temporary room so I could sleep for a few hours before my 8 AM checkout. They refused. They insisted I pack everything and move rooms at 4 AM, even though I was checking out in just four hours. I pleaded to leave my luggage in the original room and simply rest in the new one. Again, they refused.To make matters worse, they repeatedly called me at 4:30 AM demanding I return the keycard to the first room. I have stayed in hotels all over the world, and this was by far the worst service I have ever encountered. 3. The location is not what it seems The hotel sits in an undeveloped part of Long Island. I chose it because it appeared to be a 10‑minute walk from the nearest subway station. In reality, the walk is through a dark, quiet street lined with old buildings—an area that felt unsafe, especially at night. I am a Hilton Diamond member, and I’ve stayed at countless Hilton properties. I have never experienced anything remotely close to this level of mismanagement.This hotel is light‑years below Hilton standards, and frankly, Hilton should consider removing it from the franchise to protect their brand reputation.
• JW

  JP W.

  Jan 5, 2026
  2.0
  I am leaving this review because of a very disappointing experience. The staff seemed poorly trained and were quite rude. The front desk initially assigned us to a room that was under maintenance. The next morning, we encountered another issue, but the front desk refused to communicate and only told us to wait for the manager, even though we were about to leave. I do not recommend this place and will not be returning.
• TM

  Tyra Murray

  Dec 29, 2025
  1.0
  My husband and I are well-traveled and pretty understanding people. However, this hotel does not meet expectations for a Hilton stay. We had an "executive queen suite", which was pretty much the same size as a double queen room with a mini fridge. The pull-out sofa had no linens upon arrival, just the bare cushion. My husband had to go down to the lobby twice before we got anything 30-45 minutes later. Why go down 9 floors to the front desk twice? Our room phone didn't work. The tv was not connected to any cable or wifi network upon arrival. One of our windows does not latch shut, so there is a draft and we can hear everything outside. The walls are incredibly thin as well. You can hear a person mildly coughing in the hallway. Groups of people can be heard talking and laughing loudly from their respective rooms as I write this at 2am. Some conversations can be heard through the room vents. I know some of these aren't modifiable, but we are pretty disappointed given the price and reputation of Hilton :/ Hope this helps!
• LM

  Lori Miller

  Dec 27, 2025
  1.0
  I was very disappointed my recent stay at the Hilton Doubletree Long Island city. On my 3rd night, my room stank of smoke; I contacted the front desk & was told the ventilation could bring in smoke from outside. I was staying on the 9th floor, so that didn’t make sense. I insisted maintenance look into the issue. Maintenance didn’t seem to think there was a problem until I took them to the 8th floor. On the 8th floor someone had smoked so much, the whole floor reeked. I have asthma and asked to move rooms. The 2nd room I was given was on the 16th floor, and I should have known there was a problem when I entered the room &the windows were open in late December. The room was 80+ degrees… even after I turned off the HVAC unit & opened all the windows. I contacted the front desk about the issue & maintenance was sent up 3 separate times but never managed to fix the issue. I complained to the front desk but was told I would have to talk to a manager but no manager was available. In addition, I was traveling with my sisters family, and they requested extra clean towels. When the towels were delivered, she was told it would be an extra $30… which is crazy that the Hilton would charge for extra clean towels. I spoke to the front desk often and unfortunately, I was greatly disappointed in the customer service. This is the first Hilton that I would NOT RECOMMEND staying at.

Frequently Asked Questions About DoubleTree by Hilton Long Island City New York