Business Details
About
Hotel
The Hampton Inn and Suites Albany-Airport, NY hotel is located along the Route 7 Corridor and can accommodate business and leisure travelers alike. This Hampton Inn & Suites hotel offers both rooms and suites. Two miles west of the Albany International Airport, this state-of-the-art hotel is nestled in British American Airport Park, providing travelers with access to Albany County, Albany City facilities as well as highway access to surrounding Clifton Park, Saratoga and Columbia, New York counties. Though minutes from businesses, restaurants and sports arenas, the setting of this Hampton Inn and Suites hotel surrounds you with parks, walking trails and a quiet way to relax after a busy day.
Whether traveling to the New York area on business or pleasure, the Hampton Inn and Suites is glad you chose our Albany hotel. Offering a complimentary hot breakfast is only one of the ways this Hampton Inn and Suites hotel thanks you for staying with us. An inviting fireplace entices our guests to relax in our hotel lobby anytime of day or evening. The Hampton Inn & Suites Albany, New York hotel's exercise facility has been designed to accommodate workout regimens and the enclosed pool allows guests' use in any season. Our sweet shop offers our Albany, New York hotel guests a selection of snacks, quick meals and a variety of travel amenities. All guest rooms at the Hampton Inn and Suites in Albany, New York have wireless high-speed internet as well as our business center.
We love having you here in New York at the Hampton Inn and Suites in Albany.
Location
Hampton Inn & Suites Albany-Airport
45 British American Blvd., Latham, NY
12110, United States
Hours
Reviews
4.2
643 reviews
5 stars
359
4 stars
179
3 stars
40
2 stars
22
1 star
43
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, stained bedding, and unkempt bathrooms.
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, others reported rude behavior and poor service, particularly at check-in.
Breakfast Quality
Breakfast offerings received mixed reviews, with complaints about poor supply, quality, and cleanliness in the dining area.
Room Conditions
Several guests reported issues with room conditions, including broken amenities, unpleasant odors, and inadequate maintenance.
Customer Service
Customer service experiences varied widely, with some guests appreciating the staff's efforts to resolve issues, while others felt ignored or poorly treated.
- JLJeremy LNov 5, 20252.0Checked in around 4pm on a Saturday, despite early check in the front desk guy still gave me a room right next to the elevator. Even though I requested a room away from elevator. Front desk person was not professional and been a bit racist, treat customers based on their skin color.
- AHAnnie HsiaoOct 6, 20251.0This is a pet-friendly hotel with no option for non-pet rooms, which is a big problem since all the rooms are carpeted. The first room I was given smelled strongly of dog urine and mold, so I asked to change rooms. The receptionist moved me to a room that was supposedly only pet-free for two months — but it still had a bad odor, and even the pillows smelled terrible. The staff did replace the pillow when I asked, but it didn’t make much difference. Overall, this is one of the dirtiest hotels I’ve ever stayed in. The carpets, air quality, and cleanliness are unacceptable. Never booking this hotel again, and I don’t recommend it to anyone.
- DDDr. Donna A. DietzSep 28, 20255.0Everything went wrong more or less, but none of it was the staff’s fault. I want to thank the staff for patience and caring while everything was a mess. First, on check in, the credit card reader and computer went down, so credit card transactions were on paper, and mine was rejected. The WiFi didn’t work, but they were ready for that with backup codes. Then, the AC wouldn’t respond to the wall remote, so the front desk guy tried changing the batteries. That failed so he offered a new room (we just asked for more blankets, which he promptly brought). Finally just before 7 am the AC finally turned off but funny thing, it was because the entire hotel lost power. After a dark but warm shower, we went down for a breakfast which the kitchen staff was making the best of! The cute Halloween light up pumpkin 🎃 at the check in desk never failed. It was a nice visit! And they reduced our bill by about 25% also.
- SMShee MAug 16, 20251.0I was not expecting anything luxurious, but unfortunately this stay was very disappointing. The room was not very clean — the mattress had visible stains, there was hair in the bathtub and bathroom, and the toilet seat was broken. The pool water also did not look well maintained. The worst part was during breakfast: while we were at the buffet with my kids, we saw a mouse running around in the dining area. Staff that saw it did not look bothered at all. He only replied: “ yeah, we have a mouse problem” That was completely unacceptable and very concerning, especially with children present. We immediately went back to our room, packed our bags, and checked out early. This was not a comfortable or hygienic experience, and I would not recommend this hotel, especially for families with children.
- NBNatalie BeigelAug 4, 20251.0Check in clerk had a terrible attitude. Acted like I was an imposition on check in. Our room was never serviced. We stayed two nights. When we returned to our room in the evening the beds hadn’t been made & bathroom hadn’t been cleaned. Would never stay there again. For an over $400 stay we should have had service.
Frequently Asked Questions About Hampton Inn & Suites Albany-Airport
What types of rooms and suites does Hampton Inn & Suites Albany-Airport offer?
The hotel offers both rooms and suites suitable for business and leisure travelers.
Is breakfast included during the stay at Hampton Inn & Suites Albany-Airport?
Yes, a complimentary hot buffet breakfast is available for free to all guests.
Does Hampton Inn & Suites Albany-Airport provide airport shuttle service?
Yes, there is a free airport shuttle available for guests.
Are pets allowed at Hampton Inn & Suites Albany-Airport?
Yes, both cats and dogs are allowed at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is 3:00 PM, and check-out time is 11:00 AM.
Does the hotel have fitness facilities?
Yes, the hotel has a free fitness center with equipment including elliptical machines, free weights, and treadmills.
Is there free Wi-Fi available at Hampton Inn & Suites Albany-Airport?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guests.
What nearby restaurants can I visit around Hampton Inn & Suites Albany-Airport?
Wendy's, a fast food burger restaurant, is located nearby which guests can visit for quick meals.
Are there any banks or financial services close to the hotel?
Yes, Trustco Bank and Cetera Investors, offering banking and financial services, are located nearby for guest convenience.
What local businesses and services are near Hampton Inn & Suites Albany-Airport?
Nearby are several legal services such as Pierro Law Group, LLC and Block Longo LaMarca & Brzezinski PC, as well as offices like Albany Business Review and ADP Latham.