Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference Center
Hotel's Location in Johnstown, NY is ConvenientThe Holiday Inn® Johnstown - Gloversville Hotel is tucked away in the heart of the Adirondack Mountains, a beautiful blue and green chain of peaks through Northeastern New York. We're a step above average hotels in Johnstown, too, as we're the only full-service hotel in town.Our modern facilities boast excellent corporate amenities and four well-equipped meeting rooms. Numerous businesses, such as Fage, Benjamin Moore, Walmart Distribution, Townsend Leather, Pearl Leather Finishers, Beech Nut Nutrition Corporation and CG Roxane call Johnstown home, and our hotel's location is convenient to each one and Johnstown Industrial Park, Crossroads Industrial Park and Fulton-Montgomery Community College.When staying in Johnstown, our hotel's guests should be sure to explore the breathtaking Howe Caverns or attend the heart-pounding races at Saratoga Racetrack. This area is also well-known for its outdoor recreation, and visitors can spend a quiet afternoon at Great Sacandaga Lake. Other attractions include Old Fort Johnson, Cooperstown(44.7 miles), Utica(51 miles), Saratoga(43 miles), and Saratoga Springs(33 miles).You can relax at the end of a busy day by visiting 308 Prime, our hotel's restaurant & bar. While in Johnstown, our free hotel-wide, Wi-Fi access keeps you connected to home, and the Fitness Center helps you keep up your workout routine. Our staff looks forward to welcoming you soon!
Location
Holiday Inn Johnstown-Gloversville by IHG
308 North Comrie Ave, Johnstown, NY
12095, United States
Hours
Reviews
4.1
676 reviews
5 stars
342
4 stars
181
3 stars
70
2 stars
25
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff interactions, particularly with a front desk employee named Kyle.
Cleanliness
Many guests praised the cleanliness of the rooms and hotel facilities, although some reported issues with bed bugs and other cleanliness concerns.
Billing Issues
Several customers expressed frustration over unexpected charges and billing discrepancies, leading to feelings of being deceived.
Dining Experience
While some guests enjoyed the restaurant and food quality, others reported poor service and issues with food quality, particularly during busy events.
Room Quality
Guests appreciated the comfortable and modern rooms, but some noted issues with room size and amenities not matching expectations.
- SMScott MillowayOct 27, 20254.0Not much around, older hotel with nice updates. Not the friendliest check in experience!
- SFSandra FriscoOct 13, 20253.0My room was clean. Nice accommodations. The bad experiences was the bill. Upon arriving I was asked for my credit card and handed a bill on which I sign my name in agreement for $ 156.75. Then in the morning upon leaving, someone slipped another bill under my door for 175.56. I did not sign this new bill. Be prepared to be deceived.!! The proper way would be to include the tax at the giving of credit card. Shady. Unnecessary...Here I became an IHG member.....I don't think so!!
- HOHeather OliverOct 12, 20251.0I went here for a wedding that started at three p m.Check in is three p m, so called twice spoke to kyle.Asked for early check in not only was he rude and unprofessional.We did not end up getting checked in early matter of fact, we didn't get checked in until four thirty p m. After the wedding, I spoke with management about how my trip had started.And they offered me two free breakfasts, even though their website says that their breakfast is free. Then, I get home and check my bank account and they more than doubled, what I got billed for so I had to call and speak with them yet again and deal with rude front end staff. I will never go here again.Nor would I ever recommend this hotel to anybody?I know.
- JEJ EOct 4, 20251.0Upon entering the lobby I tried to spike to speak with Kyle and we are there for the conference. But I wanted to speak to Kyle about the rates for the rooms and they'll figure out what was going on. As far as like, do they have a weight room so on and so forth. I got shut down by both gentlemen. Their words very rude won't stay there. Think that the customer service well is non-existent go somewhere else.
- JCJason CyrSep 20, 20251.0This location is very disappointing. While the staff isn't outright rude, they come across as hostile. As an IHG Diamond member, I've stayed here many times, but this will be my last visit. The check-in process feels more like an interrogation, with questions about whether I have a dog or a trailer. There are incidental charges, and I'm warned that I’ll be charged for any damage. What if I did have a trailer? Perhaps it's an issue because the parking lot is filled with storage containers, which could explain the suspicion I feel from the staff. The hostess at the bar for food service is just as unfriendly. I've stayed at this IHG hotel about 50 times in the last three years, and I can confidently say this will be my last stay.
Frequently Asked Questions About Holiday Inn Johnstown-Gloversville by IHG
What are the check-in and check-out times at Holiday Inn Johnstown-Gloversville?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi in public areas?
Yes, free Wi-Fi is available in public areas of the hotel.
Is Holiday Inn Johnstown-Gloversville accessible for guests with mobility challenges?
Yes, the hotel is mobility accessible and also has accessible parking and elevators.
Are pets allowed at Holiday Inn Johnstown-Gloversville?
Dogs are allowed, but cats and other pets are not permitted.
Does the hotel provide any fitness facilities?
Yes, the hotel has a fitness center with elliptical machines, free weights, and treadmills available for free.
Is there a restaurant on-site at the Holiday Inn Johnstown-Gloversville?
Yes, there is one restaurant on-site, including 308 Prime restaurant and bar.
What are the available amenities regarding cleaning and safety protocols?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas, guest rooms, and removes high-touch items. Housekeeping is available daily and contactless check-in and checkout are offered.
Are there meeting rooms available for business events?
Yes, the hotel offers four well-equipped meeting rooms suitable for business meetings and conferences.
What nearby attractions can guests explore while staying at the hotel?
Guests can explore nearby attractions such as Howe Caverns, Saratoga Racetrack, Great Sacandaga Lake, Old Fort Johnson, Cooperstown, Utica, Saratoga, and Saratoga Springs.
What nearby places can guests visit for dining and shopping near the hotel?
Guests can visit 308 Prime for dining, Ruby & Quiri for furniture and appliances, Midtown Discount Beverage and Spirits of the Adirondack for beverages, and Mulberry Tree Gifts for unique shopping.