Hilton Garden Inn Queens/JFK Airport

Reviews

• CP

  Chloe P

  1 day ago
  1.0
  They already have $980 of mine and haven’t released my holds, yet now are charging me $135 x3. Almost $500 down the drain and I cannot get any help. Please just avoid this location, because of them I’m now stranded in a random state because they will not stop charging me and stealing my money. And corporate? Yea, the only help they offered me is the phone number to the location. This is a screenshot of the 4th call I’ve given the location. Doesn’t matter what input you do, someone will answer and put you on mute til you hang up. Do they not know we can hear them during the answering and muting of the call?
• RB

  Robert Bressler

  4 days ago
  1.0
  Another return trip Nov2025. Another disappointing experience. No room keys. App, or you have to have someone open your room when you need back in. Room heat was a bit better this time, linens decent, room moderately clean. The food at their on site restaurant? Seriously, this is 2/2 failures for this place. The $20+ burger? Lol. You'll get a 10x better burger at any fast food place. This burger tasted as if they microwaved it with fish. No flavor, school cafeteria consistency, all for the convenience of paying $29 for a coke and a burger. There won't be a return trip. This dive isn't THAT convenient. The restaurant review during the first trip - What an absolute horrendous experience. After training and then traveling, it was 6 or 7 by the time I chose not to use doordash. I ordered the chicken parm, because of the 3 items to choose from, it was the least likely they could mess up. I was wrong. The pasta was overcooked, the sauce had less seasoning than a school cafeteria spaghetti, and the chicken was an overcooked previously frozen and prebreaded puck. Hard on the outside edges, and just not appealing whatsoever. $40 for overnight parking, this place just needs leveled and started over. I had a lot of hopes, because the people I talked to there made me expect a great property. Sadly, they are just working well below their value. This place is on par with a wyndham brand, and is an embarrassment to the Hilton name.
• CO

  Cindy Osborne

  Nov 11, 2025
  1.0
  Really deserves zero stars. I was going to explain in length how deceptive and rude the front desk was to us on a night when we required a room due to weather delay at JFK. I booked on line thru the Hilton app, received a confirmation number. Showed up at 1:00am to checkin. Waited patiently behind one other group. When front desk lady gave us her attention, she told us that the hotel did not have our reservation or even the confirmation number. When I showed her what I had on my phone, she repeated herself and went on to say they were filled for the night anyway and had no room for us. She would not even help us find another hotel. She told me directly that my card would not be charged. We spent awhile in her lobby finding another hotel and waiting for a taxi. So you guessed it! Yes, I found the charge a month later on the card’s statement. $305.69. I called Hilton Corp first - I’m a gold member after all with lots of loyalty. They said they were sorry. That’s all I got from them. No help at all except that for telling me I had to talk with the manager at that hotel. So I called that hotel and got the front desk supervisor. I explained EVERYTHING to her and I received another “I’m sorry”. She put me on a long hold so she could speak to her manager. When I asked to speak to her manager, she told me she was not available - was on a call. But this Front Desk supervisor had spoken to the lady who was on duty that night, and she miraculously remembered the details … According to her, she told us there was a room and that if we waited a bit she’d get us in. And since we left, she charged us as a “no show”. I am so angry that this woman is getting by with this story, that no one would believe what actually happened to me, and that I am out $305!!!! I have proof that I stayed somewhere else that night. Doesn’t matter. Hilton Corp and this really bad hotel do not care. They can only say there’s nothing they can do. I read so many other reviews about the bad service and bad conditions that now the “no show” might have actually saved me from what might have been an even worse circumstance!! We ended up at the Doubletree down the road. It was a very nice and friendly hotel! I’m done with Hilton!
• VR

  vivek Raina

  Nov 6, 2025
  1.0
  I am extremely disappointed with the behavior of the front desk staff at the Hilton Garden Inn on the night of November 5. My parents, along with several other passengers, were provided hotel vouchers by American Airlines after enduring nearly a 10-hour flight delay. Despite the difficult circumstances, the hotel receptionist showed no empathy or willingness to assist. While it’s understandable that a security deposit is required, my parents offered cash, and I even called the hotel personally to provide my credit card details. However, the receptionist refused to accommodate this, insisting bluntly that only a physical credit card would be accepted — showing no flexibility or understanding of the situation. This lack of courtesy and professionalism from a Hilton property is unacceptable. After this experience, I would not recommend this hotel to anyone. I strongly suggest travelers avoid this location unless absolutely necessary.
• PG

  Patrice Gray

  Nov 6, 2025
  4.0
  My husband and I stayed here in August. The room was nice and clean. Service was great. The location was good for us especially because we were attending an event nearby. At check in we were told there was a 70.00 deposit per day for the length of our stay. We stayed 3 nights. We paid the deposit, 210.00 total and was told we would receive the deposit at check out. The deposit would be credited back to our bank card. We waited a few days then called the hotel to inform them that we had not received the deposit. We were told to check our bank as we did prior to the call. The woman I talked to was rude as she tried to overtalk me. She kept telling me to check with the bank. I told her several times that we checked and the bank checked and no deposit for that amount came into the account. I didn't appreciate that my intelligence was being insulted. I called back to the hotel and talked with a guy and he said and the the exact same thing as the woman, overtalking me and telling me to check with my bank We still haven't received our deposit and it is now November. I even emailed the hotel a week ago and no response. I doubt if we would consider staying at this hotel again, but I will seek legal help.

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