Hilton Garden Inn Queens/JFK Airport

Reviews

• BJ

  bryant jones

  Jan 2, 2026
  1.0
  I stayed here back in November for Thanksgiving and it was a horrible experience. I stayed here years ago and loved it. It went downhill. The room had no heat working. You pay for parking and theres hardly any parking spaces and that wasnt informed to me before I arrived. I also have a handicap placard and theres only ONE handicap parking space. You shouldnt have to run the shower on hot to get some kind of heat in your room. Never ever will stay here again.
• JQ

  Jason Quinn

  Dec 31, 2025
  3.0
  Staff was very friendly and check in was easy Room was clean, toilet is constantly filling due to the cistern leaking, window was very drafty and blinds are in very poor condition. Food was ok, could have probly had the same from McDonald's and cheaper. Restaurant was very busy due to flights been cancelled and there was only 1 waiter at hand. 5 very average burgers and fries in the evening, 5 very average breakfasts $342. WOW.
• NB

  Niranjan Babu Bommu

  Dec 29, 2025
  1.0
  Our recent stay was extremely frustrating and exhausting, especially given that we were traveling with children. We received an email for digital check-in, but it did not work. Due to a delayed flight, I had to call the hotel multiple times to request a late check-in and ensure our arrival would be accommodated. Despite this, the process was stressful and poorly handled. We finally arrived at the hotel around 1:30 AM on December 19, 2025. The staff at the front desk was not friendly or welcoming, which made an already tiring situation worse. We were assigned Room 606, where the real issues began. The heater/AC unit was broken, and cold air was continuously blowing into the room from underneath the unit. With gusty winds and freezing temperatures outside, the room became unbearably cold. It was unclear how long the unit had been malfunctioning. I called the front desk, and after about 20 minutes, a staff member confirmed that the heater could not be fixed. The only solution offered was extra blankets, which is unacceptable given the sub-zero temperatures and the fact that we were staying with kids. After pushing back, the maintenance staff stated that no alternate rooms were available and instead provided a space heater for the night. While I was offered a 50% discount, it does not compensate for the sleep we lost, the stress we experienced, or the impact on our family. My younger child was unwell during our next internal flight due to exhaustion from the lack of sleep. Overall, this stay was poorly managed, lacked basic comfort, and showed little concern for guest well-being. I would not recommend this property, especially for families or late-night arrivals.
• JJ

  Josh

  Dec 29, 2025
  3.0
  Meh - not really up to HGI's usual standards, but not terrible. The room was OK, aside from a bathroom fan that didn't work. Lobby was a bit threadbare and the sundries were basically sold out. Every time I walked through the lobby, there was a line of people trying to sort out booking issues. People (adult men) were screaming in the hallways at 3:30am. Shuttle was on time, clean, and professional. Location is awful unless you need fast airport access.
• JL

  Justine Li

  Dec 14, 2025
  1.0
  Very disappointing experience. I would not stay here again. 1. Unprofessional bell service behavior I arrived with multiple pieces of luggage and had to carry and load everything onto the hotel’s luggage cart by myself and push it all the way to the elevator. No one offered any help. Only when I was already about to enter the elevator did the bell staff suddenly step in and take over the cart. Although nothing was explicitly said, the behavior clearly felt like an expectation of a tip after the fact, which was uncomfortable and unprofessional. If assistance is part of the service, it should be offered proactively—not at the last moment in a way that puts pressure on the guest. 2. Housekeeping ignored “Do Not Disturb” Despite clearly displaying a “Do Not Disturb / No Housekeeping” sign, housekeeping repeatedly knocked on my door and disturbed me. This showed a lack of respect for guest privacy and rest. 3. Refused luggage storage at checkout At checkout, I requested short-term luggage storage before heading to the airport. I was told storage was “full” and was refused, even though I was a paying guest checking out the same day. For an airport hotel under the Hilton brand, this is unreasonable and very disappointing. Overall, the service felt cold, poorly managed, and far below the standard I expect from a Hilton property—especially one catering to airport travelers.

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