Hilton Garden Inn Queens/JFK Airport

Reviews

• JP

  Jayshree Patel

  2 days ago
  1.0
  Very disappointed. This hotel is only 1 star . Choose this hotel because of very close to the airport. Bad reputation for Hilton brand.
• AD

  Ann Marie Depoian

  5 days ago
  4.0
  Not Friendly or Hospitable. As HiltonHonors Gold, I know benefits change from property to property, I always get 2 bottles of water & here is where it ended at this property. I usually get a snack & a discount on a meal or free breakfast. Here, NOPE! What gives?
• WG

  William Growney

  Feb 16, 2026
  3.0
  Parking is $45. Food is expensive for the quality. Kinda like what a boyfriend makes for you on his first date. Didn't get my diamond rewards applied to my bill. This is a hotel for people who have to go there from the airport. No free coffee option. No amenities.
• CB

  Craig Barboza

  Feb 11, 2026
  1.0
  The customer service was the worst. Don't talk to them about having any kind of problems, because they will make it your own and provide a polite dismissal. Maybe it was just the one person I delt with, but Management has to take responsibility for their operation.
• TS

  T Sams

  Feb 2, 2026
  1.0
  Hotel is in a weird location. desolate area on a highway behind Sanitation dept and near a shelter, industrial businesses. Snow storm there was a flood on my floor overnight and some maintenance person keyed into my room without knocking. Scared me. The hotel didn't clear the sidewalk around the hotel. My room was not cleaned for 4 days. I finally spoke to a cleaning staff person who was same complexion as me who then cleaned my room after I called the front desk and housekeeping. She restocked the room with another staff person who also was the same complexion. By far those two and the male front desk staff who are on mostly nights have been nice and friendly. I was booked here by a company doing repair work in my apt and traveling with a pet. But I am very disappointed as I am a Hilton Honors member.