Hampton Inn NY-JFK

Reviews

• IN

  Irene Newman

  Feb 22, 2026
  5.0
  We had a great experience. The hotel was clean, the rooms were comfortable. All the staff were friendly and helpful. The shuttle driver Govinda was especially helpful. Very kind and went above and beyond to help us. He is an excellent representative of the hotel. We will stay here again.
• DS

  Damini Sharma

  Feb 21, 2026
  5.0
  I recently had the opportunity to stay at Hampton Inn Jamaica. The hotel is great and the staff is very kind. The location is absolutely spot on for someone just transiting from JFK. The room was clean, they offer shuttle service from and to the airport, there is an inhouse Restaurant and Bar with great food and special mention to Ankit who was very kind and gracious during our stay. I would definitely recommend this hotel.
• HM

  Hum Tum Musafir

  Feb 21, 2026
  5.0
  What an amazing stay. Their Bar Lounge food was the highlight. The Room, Hotel Entrance, BF area everything was absolutely clean. I would like to appreciate Receptionist Ankit, he was very kind and helpful. Thanks Ankit for all the help. We really enjoyed our stay here. No doubt, it's going to be our stay for all upcoming long journeys while going back home.
• AB

  Althea Burns

  Feb 21, 2026
  1.0
  Review: Hampton Inn JFK Airport – Disappointing Customer Service and Experience I am currently staying at the Hampton Inn JFK Airport, and unfortunately, my experience has been very disappointing, especially when it comes to customer service. I rented two adjoining rooms for myself, my son, his wife, and their two children. When we arrived last night, I went ahead to check us in while my son unloaded the luggage. Due to the lack of parking space directly in front of the hotel, he had to immediately move the car, leaving my daughter-in-law to bring the luggage inside on a cart. She was clearly struggling to get through the entrance because the first set of doors are manual and must be physically opened while pushing a heavy luggage cart. Two male employees were standing just inside the door talking to each other, yet neither of them offered to help her. I actually had to run back to assist her myself. It was very disappointing to see staff ignore a guest who was obviously struggling. Later that night, my son and his wife went out while I stayed in the room with the children. When they returned, their key fob did not work. We were later told the hotel’s system had gone down, which caused their keys to deactivate. As a result, they were locked out of the room for approximately 30–45 minutes. My son went to the front desk for assistance. The front desk called the room, but when I answered, no one was on the line. This created unnecessary frustration and inconvenience, especially late at night. Additionally, one of the breakfast employees was rude and did not display a welcoming or helpful attitude. Overall, the lack of attentiveness, poor communication, and unprofessional behavior from staff made this stay very disappointing. Hampton Inn is usually known for good customer service, which makes this experience even more surprising. I hope management addresses these issues, provides better staff training, and improves guest service so other families do not have the same experience.
• YA

  yasmine amer

  Feb 19, 2026
  4.0
  The hotel is conveniently located near the airport, with easy access via air train or car. The staff is incredibly friendly and welcoming. While the breakfast options were limited, they were still enjoyable, except for the frozen boiled hard-boiled eggs. The rooms are spacious, clean, and well-organized. Additionally, the hotel offers a peaceful atmosphere. However, parking is a concern, as there’s limited space. If you choose to park your car near the hotel, you’ll have to pay $50. Despite this, the overall price is reasonable. The hotel provides complimentary coffee in the room and at the reception area.

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