Hampton Inn NY-JFK

Reviews

• VS

  Vajinder Pal Singh

  5 days ago
  5.0
  I had a wonderful stay at the hotel! The entire staff was truly exceptional—courteous, professional, and always ready to help. A special mention to Ankit, whose hospitality, warmth, and thorough professionalism made my experience outstanding. The breakfast was healthy, but a bit monotonous; it would be even better with a little more variety. Highly recommended for anyone looking for a comfortable and welcoming stay!
• MC

  Mrs. Cookie

  6 days ago
  2.0
  The customer service lady behind the desk looked at us walk in & the just pointed to the next clerk. Like she didn't want to help us, she wasn't doing anything but staring into space when we walked in. She just passed us off to the next person like we were nothing. Gave us bag with water & baby bag sized snacks told us it was free, then charged my card $3. Nobody help with your bags & nobody was there for check but a security guard that took the key cards.
• BC

  Biker Chic

  Nov 17, 2025
  1.0
  The customer service at this location was very disappointing because it does not represent the Hilton brand. They were unwelcoming and disengaging. They do not acknowledge you as a customer and it doesn't matter what level you are with the Hilton brand. They are overpriced for the type of service that they provide. The rooms were fair and they only get a three star because if I'm paying that kind of money you could at least clean the toilet. The toilet was stained. The toilet brush is for you to clean the toilet. I also paid for the upgrade that included snacks and a more plush experience. The snacks of course were overpriced and there wasn't a huge selection. That itself was a rip-off. I am so tired of spending money and getting people who have an attitude at the front desk. If you do not like working in customer service, please find another job because this is not good with all that we have going on in America. You can't even greet and say hello. Find another job. You do not belong in customer service. I would mention names but you know who you are. They give you a paper voucher to pick out the snacks by the front desk. Look at the prices. Are you kidding me right now? Stay was on November 13th 2025. I called the front desk a couple of times before I got there to ask general questions and got attitude. On Nov. 19th I contacted you because you charged me twice for a room that was prepaid. I am filing a formal complaint with the Hilton Customer Care Team, the FTC and Attorney General. What you won't do Hannah is hangup on me several times. Mary thank you for making my stay miserable that night. I added your names, since you continue to be rude and disengaging you don't need to be in customer service.
• SC

  Shauna-kay Campbell

  Nov 14, 2025
  1.0
  Booked this hotel for my mother to accommodate her being in a wheelchair and they mentioned having shuttle service to the airport. Come to find out, it’s not at the main terminal and you have to book a train. As I type this, I’m calling to speak to someone for help or an exception and was told by the young lady to book an Uber for her if she can’t get to federal circle and when I called back twice she’ll answer the phone and mute it./put me on hold (I hear the answer with the noise in the background and it’s immediately muted.) All I wanted is to ask for an exception since the shuttle for the airline staff goes DIRECTLY to the terminal. It’s doesn’t seem fair to book for that purpose and not get the benefit because you can’t physical get to a location FAR from your area. (The airline wheelchair service does not go past the terminal). They said it’s because of the construction but there has to be a better way.
• GM

  Gyasi McKinzie

  Nov 11, 2025
  4.0
  Great location — just minutes away from JFK Airport, which makes it extremely convenient for travelers. The hallways had a pleasant, clean scent, and the staff were friendly and accommodating. They even allowed me to check in early, which I really appreciated. I was also impressed by how generous they were with the membership snacks — a thoughtful touch that made me feel valued. As expected in New York City, the hotel shows some signs of wear and tear, but nothing that affected my stay too much. The dining area is relatively small for such a large hotel, and the business center computers were not functioning during my visit. Additionally, the business center is part of the dining area rather than a separate, private room — something to keep in mind for those needing workspace privacy. Overall, it was a very good experience, and I would stay here again for the convenience, comfort, and service.

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