Best Western University Inn

3.8
776 reviews

About

Hotel
Located in Ithaca,NY, the Best Western University Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western University Inn
1020 ELLIS HOLLOW RD, Ithaca, NY
14850, United States

Hours

Reviews

3.8
776 reviews
5 stars
282
4 stars
246
3 stars
109
2 stars
70
1 star
69

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including dirty rooms, mold, and unkempt bathrooms.

Staff Performance

While some guests praised the friendly and helpful staff, others reported rude service and unhelpful responses to complaints.

Breakfast Quality

The breakfast offerings received mixed reviews, with many customers finding it bland and lacking variety.

Location Convenience

The hotel is conveniently located near Cornell University, making it a popular choice for visitors to the campus.

Value for Money

Several guests felt the hotel was overpriced for the quality of accommodations and services provided.
  • AK
    Arnold Koh
    Nov 8, 2025
    5.0
    I'm normally a Hilton guy but decided to book thsi room based on availability and value. Really enjoyed the stay. Large, quiet and comforable room with a working gas fireplace. Great breakfast and coffee, strong internet let me work with no problem and every staff member was very friendly. These guys do a great job and we will be back for sure.
  • GG
    Gilad Golden
    Oct 26, 2025
    4.0
    Located on the far side of town, but very close to Cornell university. Rooms are a bit old but in good shape. Nice breakfast. Plenty of parking.
  • JO
    Julian Otten
    Oct 15, 2025
    4.0
    Gutes, sauberes Zimmer. Etwas in die Jahre gekommen, aber ok. Frühstücksraum sehr klein. Frühstück in Ordnung.
  • LC
    Lisa Cowick
    Oct 13, 2025
    1.0
    The room was musty smelling and barely any lighting - it just felt dingy. The breakfast was the usual bland awful, and the price of the room was beyond reason, over $330 on a weekend night. The staff wore unhappy faces. There was a ceiling fan that helped - that was a plus. I'll never go back there again.
  • RW
    Roy Willman
    Oct 2, 2025
    5.0
    All hotels should be like this. Decent price because they haven’t fancied it up recently but it’s just fine. You can check a box at check-in so they won’t change your linen and towels every day (who needs that anyway?). You can opt-in if needs be or can just leave dirty things outside door and they’ll leave you new. Breakfast fresh and standard. Coffee machines good and nice cold drinking water. Plenty of lobby/breakfast space. And friendly staff who care about you and their hotel! Just a little outside of town so have to drive down, but that makes it nice and quiet too.

Frequently Asked Questions About Best Western University Inn

What is the address of Best Western University Inn?

Best Western University Inn is located at 1020 Ellis Hollow Rd, Ithaca, NY 14850, USA.

Does Best Western University Inn offer free WiFi?

Yes, free WiFi is available for all guests at Best Western University Inn.