SureStay Plus by Best Western Highland Poughkeepsie

Reviews

• GN

  Galina Niyazov

  Aug 2, 2023
  5.0
  Actually was pleasantly surprised by the cleanliness of the place. They have small breakfast with cereal and instant oatmeal. Beds were more or less comfortable
• DC

  Danilo Cabrera

  Apr 24, 2023
  1.0
  I booked a two night stay in a pet free room, after the first night I woke up with some considerable allergies as I'm allergic to dogs/cats, I went out and came back in the evening and started having allergies again, I realized I could not stay another night, I checked out at 7pm. Spoke with the manager and she acknowledged people sometimes sneak in pets. I said I would pay for the first night I stayed but asked for a refund for the second night I did not stay, she refused the refund.
• DN

  Deana Nekrasov

  Aug 21, 2022
  1.0
  Made a reservation on their website three days prior. Called in advance to make sure they can provide a sofa-bed in our room for my 1 year old, all was confirmed. Drove 3 hours to get there from NJ and was told by the front desk on Saturday there is no reservation under my name. The woman at the front desk started showing me her screen that there is no reservation and wasn’t willing to find any solution just told me to call the main number for a refund and they are booked that day. No compassion, not willing to help, just left me standing at the front desk with a too bad attitude. Don’t book here, you are not guaranteed your stay and the staff won’t help.
• SK

  Sara Kimlin

  Nov 1, 2021
  1.0
  I’d give 0 stars if I could. One of the worst experiences I’ve had in a hotel in a long time. I won’t be back here again, ever.