Holiday Inn Express Hauppauge-Long Island by IHG

Reviews

• MG

  Maria Gallizzi

  1 day ago
  3.0
  If I could give 0 stars, I would. Check-in was a nightmare. Sonia at the front desk had a terrible attitude and told me she “couldn’t split payment between two cards,” which made no sense. There’s a sign in the lobby stating “No Pets,” yet the front desk supervisor was playing with a cat instead of assisting Sonia, who clearly needed help. The room was unacceptable: dirty carpets, visible mold, stained curtains, and the shower curtain rod was literally hanging off the wall. When I reported this to the male front desk supervisor, he was dismissive and rude. He said someone would come fix the issues around 9 AM. I returned at 5 PM and nothing had been done. They eventually moved us to a different room, but by that point most staff we interacted with had an attitude and acted like the room’s condition was somehow my fault. There was zero concern for guest issues. They didn’t even offer a partial refund or anything. This location needs to be inspected. If you have asthma, allergies, or small children, avoid it. Drive the extra few minutes to the Center Reach location instead — it’s clean and the staff there are professional and polite. Juan and Melinda were the only friendly staff !
• DF

  David Forbes

  3 days ago
  5.0
  This was a very clean and convenient hotel. Right off the LIE and close to where I needed to be. Great little deli on the other side of the Highway. Breakfast was a bit disappointing with just plain omelets and scrambled eggs but it was included so why complain. Overall the staff was friendly the rooms were clean and the location was perfect. Would definitely stay again
• AG

  Andres G

  Apr 12, 2026
  1.0
  I made a reservation at 5:22 AM and was told I could check in at 6:20 AM. When I arrived, I was denied check-in with no clear explanation. The supervisor on duty was extremely unprofessional, refused to give his name or contact information, and this is not my first issue with him. During a previous visit, he singled out my Black cousin for ID in a way that felt targeted and inconsistent. Based on these experiences, I believe his behavior was racist and discriminatory. No guest should be treated this way. Management needs to seriously address this.
• MF

  Marina Faynblut

  Apr 6, 2026
  1.0
  I’ve never been through such a chaotic attempt to check in. I called the hotel directly to book a room, pressed the number to reach reservations, and was transferred 4 different times until a representative from IHG finally began the reservation, or so I thought. The price I was given over the phone, for which I provided my credit card information so I can be charged for my room, which according to this representative, would be pushed through upon actual check-in. I keep all my cards locked, which I am so grateful for that option, because the moment I gave my security code, I received a notification from my bank app that the holiday inn was attempting to charge $173, while I was still on the phone with the representative, the same one who assured me that I would not be charged for anything until I was at the front desk. She had no explanation for that attempt. She then confirms that I booked the double queen bed suite, which had a standing shower as well as a jacuzzi. I explain to the representative that I specifically wanted the double queen suite with the jacuzzi and she assured me it is exactly what’s being booked. Upon arrival at the front desk, the lady working there tonight when I arrived at 9pm, who was at first proceeds d to look up my name and goes wow you’re staying with us for a long time, which confused me because I reserved the jacuzzi suite for 2 nights. She proceeded to show me the print out of my reservation, and the moment I politely explained that it was entirely incorrect, she became rude. She told me that this is what I, myself, booked on the IHG website, although an IHG rep was the one who made the reservation, for 21 nights, each night costing almost $200, yet the price I was given over the phone was $150 a night for the suite. The front desk lady starts immediately going over what rooms she has left, and I said I specifically reserved the jacuzzi double queen suite, to which she replies with “Those are all sold out, but I have a king size bed with your own bathroom. EXCUSE ME, WHAT? What do you mean with my own bathroom, as though my 11 year old son and I will have to pay $200 for the night and still have to share a bathroom with whoever else was staying there? If I wanted to stay in a hostel type of place, that’s where I would’ve went. So basically, long story short, I feel as though I would’ve been robbed by this hotel, had my card been unlocked. Corporate needs to do better with training and making sure their employees are capable of doing their jobs correctly, also some sensitivity training would definitely come in handy to make it a pleasant experience, rather than a confusing, made to feel uncomfortable by the employees who would rather lose a customer that was ready to stay there for atleast a full month, instead I walked out of the building with not even an attempt to resolve the issue. I’ll continue to extend my stay at the Radisson hotel 6 minutes away, where I am currently writing this review from the comfort of my own, in room private bathroom. After reading some of these reviews, I’m entirely convinced the positive, too good to be true sounding reviews were purchased to promote a false narrative. Do your research and find something better, and for better price and well trained staff. This review is only regarding the lady at front desk with the gray hair (April 5 at 9pm) as well as the representative who lied about the entire situation, the pricing, the “confirmed hold of the double queen suite”, and whatever other BS she inconvenienced me with.
• TT

  TheNEHOC

  Mar 26, 2026
  1.0
  Instead of having vending machines this complete rip off of a hotel likes to charge three times the amount by having these cases but most importantly I want everybody to know you can't stay here for more than 2 weeks. They'll say this is not an extended stay but that is just ridiculous you see nobody in New York will let you stay past 29 days because there's tenancy issues. I wanted to go to 24 days and they didn't want it to happen so you'll call IHG and they'll tell you no problem you can stay as long as you want but when I told IHG when you call this hotel you're going to come back and tell me that I can't and that's exactly what happened. The inconsistencies and the staff is just out of hand The place is clean but ask yourself if you're here to work from out of state or you're waiting for a house or an apartment it always takes longer than it's supposed to I just want you to have the opportunity to go to another hotel that'll give you the four weeks that you might need stay away from this place it's got the worst vibe you can imagine. The place was disgusting The attitude was horrible I had some woman that was like berating me like a child instead of asking me a question as a customer she screamed at me and when I looked up and saw the other people in the hotel that were staying there their look was of disdain. And whoever does Jessica woman is she is brought on a world of hate to that hotel by me by lying and saying she gave me back my security deposit after one week when I stayed too so that doesn't add up at all these people are liars and they're running a franchise and IHG can't do anything about it except they can say clean your act up because you are franchise of ours we'll have another management team come in there and take it over you'll lose your actual franchise. Absolutely disgusting behavior at that place. Don't you worry when you go there they'll argue with you that everything you say is wrong and they're right like a bunch of obnoxious little children

Frequently Asked Questions About Holiday Inn Express Hauppauge-Long Island by IHG