Holiday Inn Express Hauppauge-Long Island by IHG

Reviews

• RP

  Radhika Patel

  5 days ago
  1.0
  Horrible experience. The front desk agents are rude and the manager that is guiding them is even more incompetent. I explained to them that my flight had been cancelled and if I could please cancel my reservation. They had no sympathy and charged me the full amount. For reference, I travel a lot and this happens many many times. Most hotels are considerate and understand that you're already frustrated that the situation is out of your control. Nope not here. They could care less. First time anyone charged me, even when I was willing to email them all the documents and ticket info.
• BB

  Brett Berry

  5 days ago
  3.0
  This location is in need of a refresh, but that doesn't mean it's not a great place to stay, if you're not spending much time in the hotel. Water pressure is better than most, bathroom lighting is decent, but no exhaust fan for any exhaust you may have. Landry is on the bottom floor. 2 washers and 2 dryers, $2 for a wash cycle and $2 for a dry cycle. 1 of the 2 elevators are out of service, and there are 7 floors. Be prepared to wait a bit. Hey party people, the parking lot fills almost to capacity if you roll up after 10pm. NOTE: They are now charging for parking! The breakfast includes "push button" pancakes, mini cinni rolls, egg/meat/potato chafing dishes, yogurt, juice... you know, the standard fare. Interesting find: you can rent a fire stick for $20/day at the front desk, and they have a computer & printer for use in the business center.
• JC

  Jenny Caliendo

  Nov 17, 2025
  1.0
  I booked a room with this hotel around 2 months ago on Travelocity.com. My itinerary states "pay at the property." The card linked to my Travelocity had expired, so they called me that morning at around 10-11 twice before leaving a voicemail. I called them back, and they stated my card did not have enough money on it, duh. I told them I was to pay at the property. They said they needed to charge it now. I gave them a different card. When we got there, they wanted the amount for the room and for the deposit. This totaled to $282 and change, but because of the pending charge earlier in the day, I unfortunately didn't have $418 available on any of my cards to pay. We left and got another hotel down the road that charged me for the room over the phone, and then the deposit/incidental, which I was able to cover. IT SAYS PAY AT PROPERTY, not from my car on the phone while I was on my lunch break at work. The original charge on my credit card that I gave them fell off, but they went and charged my expired card, which is connected to my bank account, days later. I have reached out to both the hotel and Travelocity. Travelocity, every rep I have spoken to, has stated that I was not supposed to be charged before arriving at the property, but the hotel is still refusing to refund. I disputed the charge with my bank this morning, locked all cards, and deleted my payment information from Travelocity's website. This is not fair. You charge the customer ONE TIME when they arrive at the property for the room along with the fee for incidentals. NOT twice. I have never stayed here, and now I NEVER will lol.
• CS

  Carmen Schwartz

  Nov 12, 2025
  2.0
  Be aware: This place charges $5 for parking. The towels were gross and had hair on them. The room, bed sheets and pillowcases smelled weird. There’s only one elevator, so you end up waiting for it forever. You can hear everything going on around you. The noise from my neighbors woke me up a couple of times during the night. Close to highway, it is convenient but also noisy.
• SM

  Sho “Muse”

  Nov 6, 2025
  5.0
  This place has been really nice for me. I've been coming here for a couple months now and when I tell you, essence that works there has been the nicest person. As well as a couple of the front desk people I see regularly. Essence has been awesome. We've had some really good conversations!

Frequently Asked Questions About Holiday Inn Express Hauppauge-Long Island by IHG