Best Western Plus Finger Lakes Inn & Suites

Reviews

• BE

  BRM Excavating

  Oct 30, 2025
  1.0
  Be careful booking here. They change their rates and when you call to modify your current reservation to get the better rate they won't let you modify your reservation to get the better rate. We were minutes outside of our cancellation window and they said there was nothing they could do. * Edited after their response. It was no "game". There was no "special rate". The reservation line that I called at 4:10 pm said if I would have called at 4 pm they would have gave me the better rate. Thanks for your helpful and sarcastic reply.
• SS

  Simon

  Oct 29, 2025
  1.0
  One of the WORST customer service experiences I’ve EVER had from any hotel. Stayed 2 nights on business. I was billed 3 nights. After repeated phone calls and follow ups over 3 weeks, the so called Assistant Manager refused to correct the bill. Best Western Customer relations was also made aware but there was no resolution. Therefore, we will now have to pay the incorrect bill since the CC bill is due, but will make sure Best Western is NOT used for future business travels by anyone. This is essentially fraud.
• JC

  John Coulter

  Oct 6, 2025
  3.0
  I have stayed here several times but it's going to the bottom of the list. Last stay there were women's eyelashes left on the sink and they play games with the pricing. They had maybe a half dozen rooms occupied for around $140. I was unaware that they jacked my rate to over $180 for the second night and they still only had a half dozen or so rooms occupied.
• MC

  Meagan Carlson

  Oct 1, 2025
  5.0
  Spent 5 days while visiting family. Our room was good, beds were very comfortable. Breakfast was great. Only had time to use the pool a couple of times but enjoyed it each time. The staff was wonderful! Greeted us daily and always asked if we needed anything. Night time front desk was absolutely amazing and accommodating when our entire family came to say farewell. Wonderful experience!
• KA

  Kristen Atkins

  Sep 24, 2025
  1.0
  I had a terrible experience at this hotel. While my car was parked in their lot, it was hit within a 20-minute window. When I reported it to the front desk, the receptionist called the manager—but the manager refused to come out, refused to help, and wouldn’t even check the other vehicles in the lot. I was told the security cameras “didn’t work.” Since then, I’ve been trying to reach a manager for over 24 hours, but they won’t return my calls and keep dismissing it as “my problem.” I understand accidents happen, but the complete lack of accountability, professionalism, and customer care is unacceptable. I would not recommend this hotel to anyone.

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