Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Chester Hotel's Scenic New York Locale Delight Guests From gorgeous state parks to racetracks to Woodbury Common Premium Outlet Center to big businesses, Chester, New York has something for everyone. Experience it all at the Holiday Inn Express® Hotel & Suites Chester-Monroe-Goshen. This Chester hotel's location is close to Woodbury Common Premium Outlet Center, Stewart International Airport, SWF, Stewart Air National Guard Base and West Point. If you're visiting for work in Orange County, New York, the hotel's free high-speed, Wi-Fi access and 24-hour Business Center can help with business needs. This hotel is close to Chester Industrial Park, Tetz Industrial Park and major companies such as Pep Boys, so traveling to meetings is stress-free. If you need to host an event, you'll have access to our meeting room. Visitors can discover unique opportunities for fun amidst stunning Hudson Valley, NY scenery. The hotel's guests can shop at the popular Woodbury Common Premium Outlets, ski at picturesque Mount Peter and sample wines from Brotherhood Winery and build incredible structures at LEGOLAND NY. For those seeking big-city thrills, NYC is only 60 miles away. During your stay in wonderful Orange County, New York, unwind in the hotel's heated, indoor pool or sweat off stress in the Fitness Center. Wake up every morning to the complimentary full, hot breakfast that includes gooey cinnamon rolls. Book now for an unforgettable visit.
Location
Holiday Inn Express & Suites Chester-Monroe-Goshen by IHG
2 Bryle Place, Chester, NY
10918, United States
Hours
Reviews
4.2
858 reviews
5 stars
485
4 stars
185
3 stars
88
2 stars
43
1 star
57
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff, particularly Dev and Yanki, received high praise for their friendliness, attentiveness, and exceptional customer service.
Cleanliness
Many guests noted that the rooms and facilities were clean and well-maintained, although some reported issues with specific rooms.
Breakfast Quality
The complimentary breakfast was frequently highlighted as a positive aspect, with guests enjoying the variety and quality of food offered.
Maintenance Issues
Several reviews mentioned maintenance problems, including broken appliances, musty smells, and issues with air conditioning.
Customer Service Concerns
Some guests expressed dissatisfaction with management's handling of complaints and issues, particularly regarding billing and room conditions.
- LHLes Halsey2 days ago5.0Lauren is the most pleasant concierge I have ever met. She is thoughtful, knowledgeable and has a beautiful smile. Lauren is definitely an asset to Holiday Inn and any business would treasure someone with her personality
- LSLiudmyla Simshag6 days ago1.0We stayed at this hotel for 4 nights from January 1 to January 4, 2026, and during that time we were very satisfied with everything. The manager was friendly and professional, room cleaning was perfect, and the overall experience was excellent. The breakfast service during those days also deserves special mention. The Ukrainian lady who was working in the breakfast area did an amazing job — from the moment breakfast started until closing, the buffet was always full. She constantly refilled the food and made sure nothing was missing. Unfortunately, we decided to extend our stay by one more night, and that is something we truly regretted. The staff working on January 5th was completely different, and the experience changed drastically. At 9:30 AM our room key stopped working, even though check-out time is at 11:00 AM. At 9:10 AM the breakfast buffet was already empty, and the staff member did not refill anything, despite breakfast being available until 9:30 AM. There was simply nothing left to eat, and for the first time we had to leave the hotel hungry. I reported this to the manager, but aside from saying she would speak with the employee, no solution or compensation was offered. On the day of check-out, starting at 11:10 AM, we were repeatedly knocked on the door — by housekeeping and then by the front desk staff. It honestly felt like we were being forced out. We were traveling with a small child, and packing takes more time. If I had not had to stand in line at the front desk earlier just to get our door reactivated after breakfast, we likely would have checked out on time. Sadly, one single day completely overshadowed all the positive experiences we had before.
- AMAlex MDec 30, 20251.0Red stain on the wall. Broken elevator. Weird room smell. Outlets barely functioning. Renovations. Keycards will have to be reactivated in the morning (at last two others on our floor also had this issue). Remote and TV had to be replaced/rewired. No other rooms were available. AVOID. The staff were nice though.
- SBS BDec 25, 20251.0Worst Holiday Inn location I've ever been too. No housekeeping, I'm guessing only certain guest receives this amendity. No working microwave, no ice, and a strong scent of bleach throughout the hallways. I would skip this location, and I would never book here again !!!!!!!
- MAMatthew AronbergDec 23, 20255.0Lauren at the front desk was truly exceptional. When our toddler got sick during our stay, she showed genuine care and compassion, helping my wife and me navigate a stressful moment with kindness and calm. She went above and beyond to make sure we had what we needed, and her warmth made a difficult situation so much easier. She was even able to cheer him up when he felt so sick. We’re incredibly grateful for her and won’t forget how much she helped our family.
Frequently Asked Questions About Holiday Inn Express & Suites Chester-Monroe-Goshen by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Chester-Monroe-Goshen?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included at the Holiday Inn Express & Suites Chester-Monroe-Goshen?
Yes, a complimentary full hot breakfast with buffet options including cinnamon rolls is available for guests.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at the Holiday Inn Express & Suites Chester-Monroe-Goshen?
No, pets are not allowed at this hotel.
What fitness and recreational facilities are available at the hotel?
Guests can enjoy a free fitness center with elliptical machines and free weights, an indoor heated pool, and a hot tub.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel offers accessible parking and mobility accessible facilities, including an elevator.
What safety and cleaning measures does the hotel implement?
The hotel uses commercial-grade disinfectants, enhanced common area and guest room cleaning, removes high-touch items, offers sanitizers, and uses disinfected or discarded keycards.
What amenities are offered for business travelers at the hotel?
The hotel features a 24-hour business center, free high-speed Wi-Fi, and a meeting room for hosting events.
Are there nearby dining options guests can visit around the hotel?
Nearby dining options include Burger King, Lobster Pier (seafood), Taco Bell, Wendy's, and Kung Fu Tea, offering a variety of fast food, seafood, Mexican cuisine, and beverages.
What nearby services can help guests with transportation and shopping needs?
Guests can use Driven NY Limousine Service for transportation and visit Woodbury Common Premium Outlet Center for shopping nearby.