Holiday Inn Express & Suites Buffalo-Airport by IHG

Reviews

• LS

  Lorraine Schmatz

  2 days ago
  1.0
  Being a Platinum Elite IHG member, I was appalled that this Hotel was allowed to even come up the IHG app I flew in for a death in the family and decided to stay near the airport thinking it would be convenient but I was not impressed. The price/ point scamming while booking this room should have raised red flags. Our room was disgustingly filthy. From a sticky drink,that must have been from the last customer , that was all over night table and clock, the pretzels and garbage on the uncleaned floor to the toilet that didn’t flush and the bathroom floor that had not been cleaned was just the beginning of the horrible 3 day stay. I bought this to the attention of the front desk who apologized and said she would have a deep clean done while I was out for the day. Not! I returned to nothing being done. I would not stay here again and would not recommend this hotel to anyone
• RJ

  R J

  6 days ago
  1.0
  Homeless shelter provides better service than this place! I booked a 2 queen beds room thru Expedia. When I arrived at night they said we overbooked and only have king bed and sofa bed. Would have been nice if they had called me so I could cancel this reservation and find another place but they just expected me to accept this at 1030 at night. I had a party of 4 with 2 kids. I paid for a room with 2 beds but they dont care and forget about getting any service. The sofa bed was basically sleeping on metal with a thin mattress. I asked for a blanket for the sofa bed because all they provided was a sheet for the sofa bed and they did not have that either. Shower wasn't clean either but thankfully I left the next morning. Stay away from this place and find a better option along this strip. There's a ton of options. You deserve better than this if you are paying.
• WB

  Will Baker

  Jan 5, 2026
  1.0
  Wouldn’t recommend it to the bed bugs lurking in the sheets. GO BILLS!
• JM

  Jeanna Merilien

  Dec 31, 2025
  5.0
  I recently stayed at the Holiday Inn across from the Buffalo airport, and from the moment I walked in, I truly felt at home. When I arrived, the hotel had just finished decorating for Christmas, and everything looked absolutely beautiful — cozy, festive, and welcoming. As I was admiring the decorations, a sweet woman with the biggest smile greeted me, gave me a warm hug, and immediately made me feel like part of the family. I believe her name was Lucy, and from what I understand, she oversees housekeeping. Her kindness, joy, and genuine care set the tone for my entire stay. She even took my picture in front of the Christmas tree and made sure I was taken care of as I checked in. When I went up to my room, I noticed that it wasn’t fully cleaned — especially the shower, which definitely needed attention. I went to the front desk to ask for some cleaning supplies so I could just wipe it down myself, but instead, Lucy came up right away to check the room herself. She got on her hands and knees and tried to clean it thoroughly, and as she looked around further, she realized there were more things that did not meet Holiday Inn’s standards. Without hesitation, she went back to the front desk, arranged for me to be moved to another room, and made careful notes about who had cleaned the room so the situation could be corrected. They moved me quickly, upgraded me in a way, and also added extra points to my account to make things right. I felt seen, heard, and genuinely cared for. The following morning, I went down for breakfast and had such a lovely experience. Everything was clean, organized, and delicious. The woman running breakfast was incredibly sweet and friendly. Even though she had a difficult morning herself (her car door froze and she had to take a taxi to work!), she still smiled, served everyone gladly, and took time to tell me all about Buffalo, the snow, and how to prepare since it was my first visit. She was a gift. What stood out to me most about this hotel wasn’t just the nice decorations or the comfortable room I was eventually moved into — it was the people. Their kindness, professionalism, quick problem-solving, and genuine care turned what could have been a frustrating situation into something I was actually grateful for. Yes — I had a small issue with my first room. But because of how quickly and respectfully it was handled, I would still highly recommend staying here. The team went above and beyond to make things right, and that means more than perfection. Thank you to these wonderful ladies for taking such good care of me after a long time of traveling. Your hospitality made Buffalo feel like home. I would absolutely stay here again. ⭐⭐⭐⭐⭐
• KM

  Kate McCabe

  Dec 30, 2025
  5.0
  For the class of hotel that any Holiday Inn might sit in, this gets all the stars. It was clean, reasonably priced, and the staff were absolutely brilliant. We were snowed in and had to stay an extra day and the employees made sure that they could help us in any way that was within their means. From extra bottles of water to fixing a room issue with the heat, to 'Miss Annie' who runs the breakfast room, our stay was great and we'd use this place again. It's with a stone's throw of the airport though a shuttle is always available if the weather is unpleasant or your bags are unwieldy. There is a pool! I wish I'd brought my swimsuit. Be aware that though the breakfast is good there are no dinner options (just some convenience foods down at the reception desk).

Frequently Asked Questions About Holiday Inn Express & Suites Buffalo-Airport by IHG