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Hilton Garden Inn Buffalo Airport

4.3
(1218 reviews)

Business Details

4201 Genesee Street, Cheektowaga, NY
14225, United States
(716) 565-0040
https://www.hilton.com/en/hotels/bufaggi-hilton-garden-inn-buffalo-airport/

About

HotelHilton
At the newly renovated Hilton Garden Inn Buffalo Airport, we strive to offer top-notch customer service. If you need a lift to or from Buffalo Niagara International Airport, we've got you covered. Our complimentary shuttle service runs within a 5-mile radius all day for your convenience. With easy access to I-90 and Route 33, getting to and from your destination will be a breeze. Downtown Buffalo, Walden Galleria Mall, and SUNY Buffalo are all within 10 miles of our front door. Do not forget to pack your passports, as the natural beauty of Niagara Falls is only a 35-minute drive away. The Garden Grille and Bar provides cooked-to-order breakfast or dinner as well as a variety of beers, wines, and liquor, and room service. A mini fridge, microwave, Keurig, flat screen TV, and free WiFi await you in every room or suite. Keep your workout routine intact with a fully equipped fitness center and indoor heated pool and whirlpool.

Location

Hilton Garden Inn Buffalo Airport
4201 Genesee Street, Cheektowaga, NY
14225, United States

Hours

Reviews

4.3
1,218 reviews
5 stars
709
4 stars
312
3 stars
109
2 stars
40
1 star
48

What are people saying?

AI-generated from recent customer reviews

Staff Performance

The staff received mixed reviews; while many praised their friendliness and helpfulness, some reported rude behavior and poor customer service experiences.

Cleanliness

Overall, the hotel was noted for its cleanliness, with many guests appreciating the well-kept rooms and common areas, though some reported issues with specific rooms.

Location

The hotel's location near the airport was frequently highlighted as a major advantage, with convenient shuttle service and easy access to nearby amenities.

Dining Experience

The on-site restaurant received mixed feedback; while some enjoyed the food, others found it overpriced and mediocre.

Renovation Issues

Several guests mentioned ongoing renovations, which led to some dissatisfaction regarding room conditions and amenities.
  • TW
    Todd Wulf
    2 days ago
    5.0
    Updated rooms and friendly staff.
  • LJ
    L J
    Feb 19, 2026
    5.0
    Great staff, nice clean hotel.
  • JH
    Josh Hoppes
    Jan 10, 2026
    2.0
    The evening lady was super nice but we checked in late and the ac never worked. Slept terrible because we were too hot. I let the front desk know on checkout but they didn't do anything for us just thanked us for letting them know.
  • SS
    steven
    Jan 8, 2026
    1.0
    The worse service and mean people work here, front desk just being a rude and not going to work with you.but the room is nice.
  • SS
    SocamanAl
    Dec 29, 2025
    5.0
    I was not able to fill out the Hilton survey on time, but wanted to thank Kathy for checking me in and welcoming me to the hotel, Amy for answering my questions and keeping chef Rich happy by taking him out for sushi, the wait staff for being very attentive during my breakfasts and keeping the coffee coming, chef Rich for his awesome omelets and stopping by to chat and share a smile, the guys that kept the walkways outside clear of snow and ice, and housekeeping for cleaning and tidying up my room and fresh towels. Finally, a decent place I can stay at in the Buffalo area!

Frequently Asked Questions About Hilton Garden Inn Buffalo Airport

Does Hilton Garden Inn Buffalo Airport provide accessible parking and elevator facilities?

Yes, the hotel offers accessible parking and an accessible elevator for guests' convenience.

Is there a free airport shuttle service available at Hilton Garden Inn Buffalo Airport?

Yes, a complimentary airport shuttle service operates within a 5-mile radius all day for guests.

Brand Certified Facts from Hilton Garden Inn Buffalo Airport

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Certified March 01, 2026Yext Knowledge Graph
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