Best Western Galleria Inn & Suites

3.4
1009 reviews

About

HotelBest Western
Located in Cheektowaga,NY, the Best Western Galleria Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Galleria Inn & Suites
601 Dingens St, Cheektowaga, NY
14206-2405, United States

Hours

Reviews

3.4
1,009 reviews
5 stars
297
4 stars
276
3 stars
156
2 stars
97
1 star
183

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members, particularly Jackie and Shaunna, received praise for their helpfulness and professionalism, others were reported as rude and unresponsive.

Cleanliness

Numerous reviews highlighted issues with cleanliness, including dirty rooms, bathrooms, and hallways, with some guests reporting bed bugs and unpleasant odors.

Room Condition

Many guests noted that the rooms were outdated, poorly maintained, and had issues such as non-functional air conditioning, leaking ceilings, and uncomfortable beds.

Breakfast Quality

The breakfast received mixed reviews, with some guests appreciating the variety and quality, while others found it lacking or cold.

Safety Concerns

Several reviews raised alarms about safety issues, including malfunctioning locks, loitering outside the hotel, and general discomfort with the surrounding area.
  • SP
    Steven Packer
    Nov 19, 2025
    1.0
    Customer service is beyond lacking.
  • JW
    jeremy wells
    Nov 14, 2025
    1.0
    Not worth $120. Rooms were clean. Heat didn't work in first room so they gave me another room and it took all night for that room to warm up. Ceilings were leaking in the hallway and it was freezing cold in the whole place. Needs renovated!
  • BK
    Brent Kryda
    Nov 9, 2025
    5.0
    While a relatively average basic Best Western, Galleria Inn is definitely top notch when it comes to service. From booking to a room change, manager Shauna was nothing short of the most professional (yet warm) and helpful BW employee I have ever come across. Her staff were equally as helpful and engaging! I was there out of season but definitely appreciated the size of the pool. The courtyard in the middle was quite lovely. The location is hard to beat; convenience stores are nearby and the expressway connections get you to anywhere in Buffalo pretty fast.
  • JG
    James Garbo
    Oct 29, 2025
    5.0
    Wonderful and pleasant staff...
  • CB
    courtney baker
    Oct 19, 2025
    1.0
    Room needed repairs - several lights didn’t work, light switch didn’t work, bathroom faucet handles were very loose. Not the cleanest hotel. Beds were SO uncomfortable. Had a very big dip in the middle that was worn out, springs squeaked with the slightest movement. Breakfast had nice options/variety.

Frequently Asked Questions About Best Western Galleria Inn & Suites

Does the Best Western Galleria Inn & Suites offer free breakfast?

Yes, the hotel provides free breakfast for its guests.

Is there a fitness center available at the Best Western Galleria Inn & Suites?

Yes, a fitness center is available for guests to use.