About
Hotel
Located in Canton,NY, the Best Western University Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
579 reviews
5 stars
305
4 stars
176
3 stars
51
2 stars
20
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many guests praised the friendliness and helpfulness of the staff, there were several reports of rude or unprofessional behavior from certain front desk employees.
Cleanliness
Most reviews noted that the rooms were clean, but there were multiple complaints about maintenance issues, including mold, broken amenities, and pest problems.
Amenities
Guests appreciated the pool and hot tub, but many expressed disappointment over the lack of complimentary breakfast and the unavailability of certain amenities.
Dining Experience
The on-site restaurant received mixed reviews; while some enjoyed the food and service, others reported poor service and incorrect orders.
Room Quality
Rooms were generally described as clean but dated, with complaints about size, outdated decor, and maintenance issues.
- HFHarold FeltNov 6, 20253.0Great older hotel, smaller rooms, almost cramped. The hotel bar was great, stiff drinks & good apps. The restaurant on the other hand, stay away. Breakfast service is almost non existent, even was told by the waitress after 25 minutes that our order was lost. We left for faster food across the street. All in all, the hotel served its purpose. 2 nights is enough. There are other choices in town.
- HHHeatherOct 14, 20255.0Went and stayed the night just to get away. Loved the hot tub. I will definitely be going back.
- SFSara FuchsOct 5, 20252.0Unfortunately, our experience at this hotel was disappointing, mainly due to the unprofessional behavior of the receptionist. She made a booking mistake and registered our room under the wrong name. Instead of calmly resolving it, she called us repeatedly and even sent the doorman to knock on our door, which felt intrusive and unnecessary. When we went to clarify the situation, she was rude — not only to us but also to other guests — and barely took responsibility for her error. There was hardly an apology, and her attitude created an unpleasant atmosphere. Meanwhile, the other guest whose name had been mixed up was waiting in the lobby the entire time because of her mistake. The rest of the staff seemed polite and helpful, but this incident really overshadowed our stay. I hope management addresses this issue, as guests deserve to be treated with respect and professionalism.
- BJBrian JamesSep 7, 20253.0clean but dated appearance throughout. carpeting in rooms needs to be replaced. staff was attentive, friendly and very helpful.
- ZSZac ShepherdAug 30, 20252.0Old tiny rooms. No water pressure. "High speed Internet." Expensive. Whirlpool still out of order.
Frequently Asked Questions About Best Western University Inn
Is the Best Western University Inn pet-friendly?
Yes, the Best Western University Inn welcomes pets and allows dogs.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests at the Best Western University Inn.
What are the Check-in and Check-out hours at the Best Western University Inn?
The hotel operates 24 hours, so guests can check in and out any time of the day.
Where is Best Western University Inn located?
It is located at 90 E Main St, Canton, NY 13617, USA.
Does the Best Western University Inn have a restaurant onsite?
Yes, the hotel features an onsite restaurant for guests.
Are there any dining options near Best Western University Inn?
Yes, The County Seat is a nearby American restaurant where guests can enjoy meals before or after their stay.
What recreational or sporting goods options are near the hotel?
St Lawrence University Golf offers sporting goods, bicycle shops, and bike rentals close to the hotel, ideal for guests interested in outdoor activities.
Is there a lounge near the Best Western University Inn where guests can relax?
Yes, The County Seat Restaurant & Lounge is nearby and provides both dining and lounge services.
What special offers does Best Western University Inn provide?
Guests who stay for 2 nights can receive a $50 Best Western Gift Card.
How can I contact Best Western University Inn?
You can reach them by phone at +1 315-386-8522 or by fax at +1 315-386-1025.