Business Details
About
Luxury Hotel
Recently recognized in the MICHELIN Guide for Michelin-worthy stays and dining, The Lake House on Canandaigua places its guests in the heart of New York’s beautiful Finger Lakes region. Known for its blend of modern design with year-round lakeside luxury, The Lake House offers guests lakeview guestrooms with private balconies overlooking the lake plus world-class amenities including lakefront dining, a lakeside pool and oversized hot tub, full-service spa complete with picturesque barrel saunas, complimentary parking, yoga and meditation classes, and local shuttle transportation within 3 miles of the resort. Thoughtfully curated experiences like winery and brewery tours, boating and watersport rentals, and nearby access to skiing and sledding in winter months—promise a stay that keep guests fully immersed in a truly remarkable getaway.
Location
The Lake House on Canandaigua
770 South Main Street, Canandaigua, NY
14424, United States
Hours
Reviews
4.3
1,456 reviews
5 stars
911
4 stars
305
3 stars
111
2 stars
60
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many guests praised the friendly and attentive staff, there were multiple reports of rude interactions, particularly from event managers and bartenders.
Food Quality
Guests had mixed feelings about the food; while some enjoyed the dining experiences, many found the prices high relative to the quality, with some meals described as underwhelming.
Room Cleanliness
Several reviews highlighted issues with room cleanliness, including hair and crumbs found in rooms, which detracted from the overall experience.
Amenities and Activities
The hotel offers a variety of amenities and activities that guests enjoyed, including the spa, yoga classes, and beautiful grounds, contributing to a relaxing atmosphere.
Pricing Concerns
Many guests felt that the prices were high for the value received, particularly regarding food and unexpected charges during their stay.
- JRJessica “Jroth25” RothschildNov 8, 20255.0We stayed at the Lake House and fell in love with everything about this place. The staff were all fantastic, extremely friendly and made us feel like family. We had a gorgeous lake view room and loved the location and amenities that were available to us. The whole atmosphere was very inviting. From the hot apple cider in the lobby to the beautiful library coffee/wine bar where we sat without cell phones and soaked it all in. We were saddened that due to the government shutdown our flights to return home were impacted and we had to shorten our trip and return early but the staff handled it with such professionalism and ease. We will certainly be back, thank you!
- EJemily JubbOct 24, 20255.0Jojo the wedding planner saw us walking in the rain to Nolan’s for dinner, and decided to stop and ask us if we needed a ride over. She was SO thoughtful and nice to do it! We’re from Philly, and the hospitality up here is something I’ve never experienced before. Thank you, jojo. You’re so sweet!
- BBBunnsarelliOct 21, 20252.0Beautiful upscale hotel on a beautiful lake. The rooms are amazing. Housekeeping and front door butlers were awesome. Spa was luscious and the yoga teacher was really good. Check-in charged our cards and we had already paid before arrival. There is nothing anywhere that depicts the extra charges like daily room fee. What is that? Food was good but not great especially for the price. Oftentimes breakfast was cold with small portions. Staff seemed irked when asking for improved service. At this price point for an upscale hotel, one expects service with a smile. They corrected all the issues while we were there but it did take away from the overall experience.
- RWRebecca WatersOct 21, 20255.0We absolutely loved our stay here! We came with our 3 month old baby for 5 nights and it was the perfect getaway. They provided a beautiful crib, a fridge for milk, and undivided attention whenever we needed somehring. The grounds are gorgeous, the food was delicious, and the atmosphere was so special. I also had a massage and it was lovely. We can’t wait to come back!
- SMSteve MillburnOct 14, 20251.0I stayed at The Lake House for my niece’s wedding this past weekend. While it was a great time seeing family again I can’t get over the rude interaction I had with one of the staff member. At the wedding when we went inside to sit down for dinner my table was curious when the bar would open back up. I volunteered to ask the bartenders and when I got to the bar, I was greeted by a dark haired woman, who’s first response to me walking up to the bar was “what do you need? “ I was thrown back by her response, and replied with “my table was curious when the bar would be back open.” My interaction with her continued to be unpleasant as she responded with “You just had an hour of open bar. It will be open once they finish setting up”. I later asked one of the gentleman behind the bar where that Bartender went and he said oh that wasn’t a bartender that’s the events manager. I believe he said Jojo(?) was her name. The rest of the staff was great, but my interaction with her was memorable and unpleasant.
Frequently Asked Questions About The Lake House on Canandaigua
What kind of accommodations does The Lake House on Canandaigua offer?
The Lake House on Canandaigua offers lakeview guestrooms with private balconies overlooking Canandaigua Lake, blending modern design with year-round lakeside luxury.
What amenities are available at The Lake House on Canandaigua?
Amenities include lakefront dining, a lakeside pool, oversized hot tub, a full-service spa with barrel saunas, complimentary parking, yoga and meditation classes, and local shuttle transportation within 3 miles.
Is The Lake House on Canandaigua open year-round?
Yes, The Lake House on Canandaigua is open 24 hours a day, seven days a week.
Does The Lake House on Canandaigua have dining options on site?
Yes, the resort features lakefront dining and has a restaurant on site.
Can guests at The Lake House on Canandaigua enjoy spa services?
Yes, there is a full-service spa on site offering services including picturesque barrel saunas.
How can I make a reservation at The Lake House on Canandaigua?
Reservations can be made through their website at https://lakehousecanandaigua.com/ or by contacting their main phone number at +1 585-394-7800.
What nearby dining options are available around The Lake House on Canandaigua?
Nearby dining options include The Shore, Rose Tavern, Sand Bar, Ship to Shore Store and Cafe, Macri's Deli and Cafe, JP’s Wine and Beer Tap Room, Nolan’s on Canandaigua Lake, Murphy’s Law Irish Pub, and COHO Pizza and Wine Bar.
Are there recreational and water activities near The Lake House on Canandaigua?
Yes, guests can enjoy boating and watersport rentals at nearby locations like Sutter's Canandaigua Marina and Seager Marine, as well as visit the Canandaigua Lake State Marine Park.
What nearby wellness and spa facilities are close to The Lake House on Canandaigua?
Willowbrook Spa is a nearby day spa offering wellness programs and beauty services, complementing the spa amenities at The Lake House.
What are some nearby attractions guests might visit before or after their stay?
Guests might explore the New York Wine & Culinary Center for winery tours, visit Canandaigua Fishing landmark, or enjoy outdoor activities at Canandaigua Lake State Marine Park.