Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received numerous compliments for being friendly, accommodating, and helpful, contributing positively to the overall experience.
Breakfast Quality
Guests appreciated the breakfast offerings, highlighting the variety and quality of food available.
Noise Issues
Several reviews mentioned noise disturbances from children and other guests, impacting the overall comfort during stays.
Management Concerns
Some customers expressed dissatisfaction with management's handling of issues, particularly regarding reservations and customer service.
YS
yvette Smith
Dec 26, 2025
5.0
Very clean, quite, affordable, breakfast awesome alot of choices to pick from, staff was welcoming and friendly. Definitely would recommend this place.
AW
Anthony W
Dec 4, 2025
5.0
This is the only hotel my Fiance and I will stay at when we're in the area. We come up to Canandaigua every year to enjoy the town and we love staying here. When we went to Buffalo for a concert and didn't want to stay in Buffalo, we made the hour drive and stayed here. We will definitely be back again this summer!
HS
Helena Svoboda
Nov 3, 2025
5.0
Great hotel
RR
RC
Sep 20, 2025
3.0
The fridge wasn't cleaned out so god knows what else wasn't cleaned
SC
Steve Combs
Sep 15, 2025
5.0
Clean and newer
Close to lake
Ask for a room that overlooks the pond and back
Frequently Asked Questions About Holiday Inn Express Canandaigua - Finger Lakes by IHG
Does Holiday Inn Express Canandaigua offer free breakfast to guests?
Yes, Holiday Inn Express Canandaigua provides a complimentary buffet breakfast for all guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and includes accessible parking and an elevator to accommodate guests with mobility needs.
Are pets allowed at Holiday Inn Express Canandaigua?
No, pets, including cats and dogs, are not allowed at this hotel.
Does the hotel provide contactless check-in and check-out options?
Yes, contactless check-in and check-out services are available to enhance guest convenience and safety.
What time is check-in and check-out at Holiday Inn Express Canandaigua?
Check-in is from 3:00 PM and check-out is by 11:00 AM.
Are there any wellness or fitness facilities available at the hotel?
The hotel features an indoor pool and a hot tub but does not offer gym equipment like ellipticals or free weights.
Is Wi-Fi available at Holiday Inn Express Canandaigua?
Yes, free Wi-Fi is available throughout public areas of the hotel.
What nearby places can guests visit around Holiday Inn Express Canandaigua?
Guests can explore nearby places such as Classy Chassy Carwash for vehicle cleaning, Big Lots and Bed Bath & Beyond for shopping, and local attractions like Petco for pet supplies and Michaels Stores for arts and crafts.
Is there convenient parking available for guests at the hotel?
Yes, free parking is available for all guests on the hotel premises.
Are there local services near the hotel useful for guests during their stay?
Yes, guests can benefit from nearby services such as UPS Access Point location for shipping needs, Spectrum Store for mobile phones, and local automotive services like Maguire Ford Of Canandaigua.