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Tru by Hilton Williamsville Buffalo Airport

4.4
(721 reviews)

Business Details

48 Freeman Rd., Buffalo, NY
14221, United States
(716) 633-7900
https://www.hilton.com/en/hotels/bufruru-tru-williamsville-buffalo-airport/

About

HotelTru by Hilton
Mix modern amenities and natural beauty at our Tru by Hilton Williamsville Buffalo Airport hotel. Free Wi-Fi, a huge bathroom, and a 55-inch TV create balance in each room. A comfortable mattress makes you want to sleep, while over 150 channels make you want to stay awake. Eat healthy or indulge, we won't judge. Stretch out the travel knots in the fitness center and get in some cardio before a busy day. Play games, finish that work project, and sip some delicious coffee and tea in our spacious lobby. Walk to nearby restaurants or take a short drive to Niagara Falls. Affordable travel now comes with unexpected things-like certainty.,

Location

Tru by Hilton Williamsville Buffalo Airport
48 Freeman Rd., Buffalo, NY
14221, United States

Hours

Reviews

4.4
721 reviews
5 stars
468
4 stars
144
3 stars
48
2 stars
23
1 star
38

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual staff members going above and beyond.

Cleanliness

The hotel received positive feedback for its cleanliness, with several guests noting that the rooms and common areas were well-maintained.

Noise Issues

Multiple reviews highlighted significant noise problems, particularly from the highway and adjoining rooms, which affected guests' comfort and sleep.

Breakfast Quality

Guests generally enjoyed the breakfast offerings, describing it as good with a variety of options, although some noted it could be messy or lacking in certain items.

Customer Service Concerns

Several reviews mentioned poor customer service experiences, particularly regarding issues with room assignments and management's responsiveness.
  • NK
    Nathan Kerr
    2 days ago
    5.0
    A Truly Fantastic Stay at Tru by Hilton Williamsville Buffalo Airport! Our recent stay at the Tru by Hilton Williamsville Buffalo Airport was an absolute delight, and I can't recommend it highly enough! From the moment we arrived, the staff were absolutely wonderful – truly going above and beyond to make our visit enjoyable. A special shoutout to Curtis, whose exceptional service truly stood out! The rooms were incredibly spacious and immaculately clean, providing a comfortable and relaxing retreat. What truly set this hotel apart for us was the incredible common area. It's huge, with a bunch of tables perfect for gathering and relaxing. We especially appreciated the pool table and foosball table, which were a lifesaver for keeping our kids happily occupied while the adults could unwind. The availability of board games, Connect 4, and Jenga was also a huge plus, offering even more entertainment options. The amenities continued to impress with a warm and clean pool, perfect for a refreshing dip, and a clean and generously sized gym for those looking to stay active. And let's talk about breakfast – it was absolutely fantastic! There was a wide array of options that thankfully changed every morning, keeping things fresh and exciting for everyone. Checking out was an absolute breeze, making for a stress-free departure. Finally, a small but significant detail: the shower was wonderfully hot and featured those convenient removable handle shower head thingies, which we really appreciated. This hotel truly exceeded our expectations in every way. We can't wait to return!
  • AO
    Amy Carlson Overfield
    Feb 20, 2026
    5.0
    My daughter and I stayed here for a night during our February break from school/work. We had an incredible experience. The manager (Courtney) made it extra special by putting a welcome sign for my daughter RIGHT AT THE FRONT DESK and a few little surprises right in our room! My girl was was so happy! They made us feel so welcome from the moment we arrived. We enjoyed the pool, fitness center and rec room. We explored and played and relaxed. It was just what we needed. Also, the breakfast was delish!
  • KC
    Kristine Caligiuri
    Feb 20, 2026
    4.0
    We did an overnight staycation. The pool was nice (the reason we stayed here) and we liked the games in the lobby. Just wish there was an option to rent movies but other than that, it was a great place to stay. Staff was very friendly which is always an added bonus.
  • JA
    Jorge Antonetti
    Feb 11, 2026
    4.0
    Front staff is not very friendly. No smiles, didn't even respond to my hellos or good morning. As a Diamond member, customer service needs a bit of improvement. Otherwise very clean, and very good location. Nice gym too
  • HP
    Hagit Puterman
    Dec 24, 2025
    5.0
    We always stay at the Tru by Hilton in Buffalo when flying out of the Buffalo airport, and it’s consistently excellent. The hotel is extremely clean, the breakfast and coffee are great, and the staff are some of the kindest we’ve encountered. The airport shuttle is quick, efficient, and makes travel days so easy. Overall, it’s an amazing value for the price — comfortable, convenient, and reliable every time. Highly recommend.

Frequently Asked Questions About Tru by Hilton Williamsville Buffalo Airport

Does Tru by Hilton Williamsville Buffalo Airport offer free Wi-Fi to guests?

Yes, the hotel offers free Wi-Fi in public areas and has public internet terminals available for guests.

Is parking available at Tru by Hilton Williamsville Buffalo Airport?

Yes, self-parking is available for free at the hotel.

Brand Certified Facts from Tru by Hilton Williamsville Buffalo Airport

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