Business Details
About
Hotel
The Embassy Suites Buffalo hotel is located in the Avant Building in Buffalo’s Central Business District near First Niagara Center, the Theater District, and Frank Lloyd Wright’s Darwin D. Martin Complex. Our all-suite hotel features two-room suites with complimentary, cooked-to-order breakfast is served daily. Grab a cocktail during our Evening Reception with free drinks and snacks along with complimentary WiFi in the lobby area*. Take advantage of our indoor heated pool overlooking downtown Buffalo as well as a fully-equipped 24-hour fitness room. Indulge in your favorite American specialties or sip on specialty cocktails at Cary Street Cafe & Lounge. Utilize one of our 13 meeting rooms which include lavish ballrooms.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Buffalo
200 Delaware Avenue, Buffalo, NY
14202, United States
Hours
Reviews
4.2
1,826 reviews
5 stars
1,017
4 stars
454
3 stars
141
2 stars
73
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for being rude and unprofessional.
Cleanliness
Numerous complaints about cleanliness, including dirty rooms, stained carpets, and unkempt bathrooms.
Room Condition
Rooms are described as outdated and in need of maintenance, with issues like uncomfortable beds and insufficient amenities.
Breakfast Quality
Breakfast received positive feedback for variety and quality, particularly the made-to-order omelets, but some guests noted disorganization and lack of seating.
Parking Issues
Valet parking is the only option available, which some guests found inconvenient and expensive.
- RNrebecca nudd1 day ago5.0We visited only for a night but, valet's were friendly, and willing to give us information for navigating the area. We booked a king bed room, and the room was clean and inviting. The bed was comfortable and I experienced a good night's rest. We did have dinner in the restaurant, the food was delicious. Don't forget to check out the breakfast spread and the made to order omelettes. All in all I would come back again if and when we come to another show in Buffalo. I almost wish we made it a longer trip we enjoyed our stay.
- PJPete Haske JrOct 20, 20254.0The customer service was great! Rooms were a little out dated and 3.5 out 5 in cleanliness, but I know they were remodeling.
- AAAbdelrahman AbobakrOct 16, 20251.0Although the facility is great and clean service and Customer Care are one of the lowest I have ever seen in over 200 nights staying at Hilton’s hotels around the country, not only they’re not professional, and do not explain everything when you check in when you reach out with a problem that they are responsible for from the beginning they don’t own up to it and the only thing you get is sorry our receptionist did a mistake even when you reach out to the manager “Tasha” guess what nothing is solved so I’ll be careful before Booking here and that’s sadly said, cause I always always vouched for Hilton specifically embassy suites whenever I find it but I don’t think that’s gonna happen anymore
- SAsteve allenOct 14, 20251.0Steve allen and. Willie Pringle stayed here 10/10/25 last Friday night and I cannot believe this hotel calls itself an embassy suites! Nasty rooms, mold, and dirty carpet! I need someone to contact me from the hotel immediate before I post these pictures I took of the filth! This is not acceptable!!!!
- AKAmy KilionskiOct 10, 20253.0Very nice lobby, friendly and helpful staff. 3rd floor hallway carpet is stained and torn. Very worn looking 3rd floor hallway. Definitely needs updating. Beds uncomfortable, pillows pathetically flat. 3 pillows on bed for 2 people. One very small pillow for pull out couch. One towel hook in bathroom 10 feet away from shower across slippery tile. No towel bars or hooks near shower. Room itself was ok, worn looking. Needs updating. Love Embassy Suites, but this one does not live up to the standard I have always experienced with the brand. Very disappointed.
Frequently Asked Questions About Embassy Suites by Hilton Buffalo
What types of rooms are available at Embassy Suites by Hilton Buffalo?
The hotel features spacious two-room suites ideal for comfort and convenience.
Is breakfast included with a stay at Embassy Suites by Hilton Buffalo?
Yes, a complimentary cooked-to-order breakfast is served daily to guests.
Does Embassy Suites by Hilton Buffalo offer free WiFi to guests?
Yes, complimentary WiFi is available in the lobby and public areas.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available onsite at Embassy Suites by Hilton Buffalo?
The hotel houses four restaurants including the Cary Street Cafe & Lounge where you can enjoy American specialties and specialty cocktails.
What recreational facilities does Embassy Suites by Hilton Buffalo provide?
Guests can enjoy an indoor heated pool overlooking downtown Buffalo and a fully-equipped 24-hour fitness center available for free.
Is parking available at Embassy Suites by Hilton Buffalo?
Yes, the hotel offers both parking and valet parking services for guests.
Which nearby Italian restaurants can guests visit from the hotel?
Guests can visit Della Terra, a nearby Italian restaurant just steps from the hotel, for an authentic dining experience.
Are there any nearby entertainment or nightlife options?
Yes, guests can explore Chippewa Strip, a popular nearby pub, bar, and dance club for nightlife entertainment.
Where can guests find banking services close to the hotel?
Bank of America ATM and the Federal Reserve Bank are nearby, providing convenient banking and ATM access for guests.