Holiday Inn Brooklyn Downtown by IHG

Reviews

• CC

  Christopher

  4 days ago
  1.0
  ⚠️ PLEASE READ BEFORE BOOKING ⚠️ I value common courtesy when staying at a hotel, especially something as simple as staff introducing themselves or wearing a visible name tag. Unfortunately, that was not my experience at the Holiday Inn Brooklyn Downtown. When I asked a staff member for his name, his response was dismissive and unprofessional. Upon entering our room, my family immediately noticed that the window was open and there was a strong urine odor. We attempted to tolerate it at first, but the smell, combined with a damp/wet carpet, made it unbearable. We requested a room change and were initially told that no rooms were available and that we would have to wait until the next day. However, about 10 minutes later, they suddenly found another room for us, which was confusing and concerning. The replacement room was extremely small, much smaller than expected for the price. The “view” is also heavily advertised, but in reality, it is underwhelming you can barely make out anything without really straining to see. The amenities were also disappointing. The pool appeared unclean, with cloudy water that did not look properly maintained. The jacuzzi did not look inviting, and the sauna was completely out of service. Parking is another major downside. The valet rates are excessive; $42 per day for a standard car and $52 per day for larger vehicles like vans or trucks. Over a 4-day stay, parking alone can cost around $168–$208, which is unreasonable. I strongly recommend finding street parking nearby or using meters to save money, though it may be less convenient. Overall, while the location is ideal close to many attractions and convenient for getting around Brooklyn, the condition of the rooms, cleanliness issues, poor communication, and high parking costs make this hotel hard to recommend. If you are traveling with family or even as a couple, you may want to consider other options that offer better space, cleanliness, and value for your money.
• MC

  Myana Chouinard

  4 days ago
  1.0
  I booked this hotel via Expedia ( I should have known better). I had to cancel and of course Expedia advises me to contact the hotel directly. The hotel sends me back to Expedia claiming they have to reimburse me. BTW earlier in my career I worked in reservations for 2 major hotel companies (Highgate Hotels and Omni Hotels) and the HOTEL definitely has the ability to waive the penalty with Expedia. Basically Expedia will not charge me if the hotel agrees to not charge Expedia. If the Hotel "upholds" their cancellation policy with Expedia then the customer will be charged. The "game" that the hotel plays with 3rd party reservation sites is horrendous. Ultimately, the customer is the one who suffers. In this case, the hotel should waive their cancellation and agree to not charge. They could have at least offered me a credit to stay another time. This was just really bad customer service. I didn't even end up staying there, so basically lost my total paid. The whole purpose of going to the hotel in the first place was to take my toddler to the pool during his spring break. Providing good customer service and going above and beyond for your customers in the HOSPITALITY industry is key to maintaining loyalty and will keep us coming back. I am an IHG member as well as a Bonvoy member. Safe to say, I am turned off from booking with IHG. I've had a similar experience with a Marriot and did not have to go through all of this.
• MK

  Ms. K

  6 days ago
  2.0
  Okay, let's just start off by saying this hotel is in a nice location in the heart of downtown brooklyn, so you can walk two blocks and shop, eat, movies, promenade, etc... however, the rooms are extremely tiny. I was lying in bed and my arm could open the bathroom door. There was no space to put your shower caddy/ bag on and not enough towels. I called down a few times, but winded up getting them myself. They put the microwave in a place that had no outlet, so I literally had to move the microwave to an outlet for it to work. The view was nice though. I didn't like that there was no free breakfast included but whatever. There's a cute lounge to chill or read or whatever in the lobby so thats good. The pool was ok. What I didn't like was the pool hours, it was only open for two hours 7:30-9:30pm and since your check in time is at 3pm you really can't enjoy the pool for too long. The weight room had 1 treadmill, 1 bike, and 1 elliptical machine along with weights. The hot tub was also tiny. I did see the sauna and the steam room, cute. The elevators were s-l-o-w!!! Overall I dont think I'll visit again.
• SI

  Shaun Ince

  Mar 26, 2026
  3.0
  Good location. East walking distance to a lot of different subway lines, Atlantic Terminal, and Barclays Center. Modern hotel with good rooms. However: -My room did smell quite strongly of marijuana , particularly one night. I think it was coming through the vents; -I was only provided with a ration of one bath towel during my stay, and no hand towels; -An erroneous dining charge was made to my room, and then partly reversed. The service charge was still posted to my room. I emailed the front desk but was ignored. It was a small charge so I'm not going to spend any more time trying to get it refunded. But it shows a certain sloppiness on behalf of the hotel. Despite the above complaints, I would stay at this hotel again. Just carefully check your bill before leaving the property.
• IP

  Isabel Penales

  Mar 20, 2026
  2.0
  I am very disappointed with both this hotel and IHG’s handling of my stay and refund issue. I had originally booked a stay for a military conference and when I arrived to check in, I was told the reservation on file had somehow been entered for February 7–8 instead of the intended March 7–8 dates. The front desk instructed me to make a new reservation for the correct night and then contact IHG about the original booking. As a result, I was charged for the February reservation that was marked as a no-show, and then charged for the actual March 7–8 stay that I completed. Since then, I have emailed management multiple times and made repeated calls trying to resolve the refund, and I still have not received meaningful assistance. IHG was also no help and told me the hotel management would need to handle it directly. Being repeatedly passed around without any resolution is extremely frustrating, especially when this involved a stay I actually completed and paid for. To make matters worse, during the stay itself there was no hot water. When I called the front desk, I was told to wait another 15 minutes because on a high floor it “takes a while” for the hot water to come. That is not an acceptable response when guests are paying hundreds of dollars for a room. Between the unresolved refund, the lack of communication from management, IHG’s lack of support, and the poor condition of the stay itself, this was a very disappointing experience. I cannot recommend this property based on either its customer service or its handling of guest concerns.

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