Holiday Inn Express Nyc Brooklyn - Sunset Park by IHG

Reviews

• PB

  Phoebe B

  Mar 9, 2026
  1.0
  I checked in at 2am. A man abruptly woke me 6 hrs later by opening my door at 815am for cleaning. When I reported the situation to the front desk, rather than offer a sincere apology and to cover my room, they said they'd have to see security footage to confirm my experience was true. For the exhaustion of broken sleep, the shock of a male cleaner seeing me half undressed, and for being told my experience wasn't real unless they reviewed security footage: they offered a late check out. I loved the view from the room and found it to be very clean; I wanted to be able to recommend this place - but I absolutely cannot recommend this hotel due to the strange service and hostile customer relations. I won't get into the feelings - I'll leave you to imagine how you'd feel.
• DM

  Dave Modaffari

  Mar 7, 2026
  4.0
  My only complaint about this place is it takes a while for the heat to work and then it's the driest heat ever takes a while for the air conditioner to work and you can either have it really hot or really cold other than the temperature this place is great not the best neighborhood so be aware of that
• TV

  Tamara Velovich

  Feb 2, 2026
  5.0
  Stayed twice before. Will definitely be returning
• RH

  Raaya Henkin

  Jan 28, 2026
  1.0
  I rarely leave negative reviews, but this stay was extremely disappointing. Around 1:30 a.m., I woke up to find that my bathroom and room were completely flooded. I contacted the front desk, and while a staff member stopped the water, I was told there were no other rooms available and that nothing could be done until morning. I asked for additional towels to clean up the water, but this request was refused. I was left alone to deal with the situation and spent over half an hour cleaning the water myself. After that, I was unable to fall back asleep and got no rest at all, despite having a very demanding day ahead. Later, I also noticed a large yellow stain on the bed sheet, which raises serious hygiene concerns. I contacted the hotel through Booking.com, sent a follow-up message, and also wrote directly to the hotel using the official email address listed on their website. I received no response. Poor handling of a serious situation and complete lack of guest care.
• RC

  Ria C

  Jan 27, 2026
  5.0
  I chose this hotel because there's a fridge and microwave in the rooms. The rooms are very clean with very soft bedsheets. The housekeeping staff does an excellent job daily. The bathroom is modern with spa-like showers, although the water pressure could be a bit more powerful. My only complaint is the noise. My first night there I thought the hotel was haunted or something, lol! There was a fireescape door next to my room on the 5th floor that kept making an opening and closing sound the entire night, not to mention the cemetery is nearby, but I guess someone complained because I didn't hear the noise the other nights. The staff talk very loud on the floors and soundproofing is non-existent; they need to be a bit more mindful. The train tracks are right next to the hotel, but the train comes in very slowly. Thank God I always travel with headphones. Other than that, I love the convenient location close to Chinatown and Industry City. I will stay there again if the price is right.

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