Best Western Gregory Hotel

3.9
998 reviews

About

Hotel
Located in Brooklyn,NY, the Best Western Gregory Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Gregory Hotel
8315 4TH AVE, Brooklyn, NY
11209, United States

Hours

Reviews

3.9
998 reviews
5 stars
442
4 stars
266
3 stars
135
2 stars
47
1 star
108

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including dirty rooms, bugs, and unkempt common areas.

Customer Service

Many guests reported unprofessional and rude behavior from staff, particularly at the front desk, leading to a negative experience.

Location

The hotel is praised for its convenient location near subway stations and local amenities, which many guests found beneficial.

Breakfast Quality

Breakfast offerings were frequently criticized for being inadequate, with reports of limited options and poor replenishment.

Maintenance Problems

Guests noted various maintenance issues, including broken appliances, musty smells, and outdated facilities.
  • VS
    Valentine Suwanda
    Nov 26, 2025
    4.0
    great place, the service was great! self serve breakfast with ham, sausage, omelette, milk, coffee, etc. the front desk is always there if you ever need anything. close to the subway and many convenient stores around, very practical location
  • GH
    Gene Higdon
    Nov 25, 2025
    1.0
    Bugs in bed. No working ice machine. AC/heat didnt work properly. No working bathroom on first floor for conference room.
  • MS
    Mike Solom
    Nov 25, 2025
    1.0
    I arrived at this hotel with my children, unpacked and went to sleep since it was late at night. We already felt that the room was dirty and uncomfortable. Shortly after my two daughters got into bed, they saw a bug, looked like a larvae, on the sheets near the pillow. I spoke to the manager of the hotel who said that it must’ve come from our clothing or suitcase, which is outrageous! He wouldn’t provide a refund and said that their policy didn’t allow for it. It was such a traumatic experience for my kids! DO NOT STAY HERE!
  • ER
    Emily Reisman
    Nov 19, 2025
    1.0
    The location is the only positive thing about this hotel. They do not clean the rooms daily. My family stayed here for the marathon in two rooms and both checked out a day early. The room was not clean, the bed was not made, and they didn't get replacement of towels. Not a good experience. Only positive is the location
  • TP
    Tony Palazzolo
    Nov 17, 2025
    1.0
    When coming to Brooklyn it’s best to avoid this Best Western property. Let’s get this out of the way first: BW prides itself on the fact that they recognize their ELITE members, I’m a Platinum member; not even a peep from the front desk personnel. Sad, very sad. A little retraining would go a long way to better customer service.. The tissue box in the bathroom had a measly 3 tissues in it. Where was housekeeping? And how about coffee makers in the room. I bet guests would like to make their first cup when they wake up. They were nonexistent unlike other BW hotels. And adding insult to injury, the hair dryer didn’t work. Hey, this is NYC. I expected more from this property. Will I bypass BW when I return to Brooklyn, no just this property. There’s two more at one’s disposal- in Coney Island and in Bensonhurst. I have to remind myself that most locations are independently owned and franchised. I’m still waiting for them to email me my Folio.

Frequently Asked Questions About Best Western Gregory Hotel

What are the check-in and check-out hours at Best Western Gregory Hotel?

The Best Western Gregory Hotel is open 24 hours a day, seven days a week, allowing flexible check-in and check-out times.

Does Best Western Gregory Hotel offer free Wi-Fi?

Yes, free Wi-Fi is available throughout the hotel for guests to use.