Holiday Inn Express & Suites Bronx - Zoo Area by IHG

Reviews

• ND

  Nicholas Dossantos

  2 days ago
  1.0
  Honest review of my trip Front desk staff does not care about their jobs and are rude especially when i asked for assistance with changing my room and was given the run around. bright side of this hotel is that its right across the street from the hospital in case i choke on all the dust and debris that was in my room like literally there were crumbs on my bed. Apparently they were too booked to give me a different room despite the fact my entire trip i only saw 1 other person in the hotel. The Wifi doesnt work at all and their cable only has 5 channels so that was fun. 😒 Breakfast terrible and was cooked inside of a closet….Sausage had no color and looked microwaved. The bacon was no better and it was shredded up like they were rationing it Pancake machine was out of order so choices for breakfast were limited. Muffins were made of concrete like literally i could use one as a weapon. Finally after a long day i come back to the hotel and the fire alarm is going off. Everyones in the lobby for 30 mins. And the front desk staff is just shrugging saying they dont know what to do. Its safe to say at that point i packed my stuff and just found a different hotel. Moral of this story is all those positive reviews were lies. This hotel is terrible better off spending money elsewhere like i did.
• AB

  Amaria Beecham

  Nov 18, 2025
  3.0
  The hotel was okay. The rooms are small which is okay if you are looking for an intimate setting. The room wasn’t dirty but you can tell that it was not clean fully and they did just enough to make it presentable. The breakfast was mid and the pancake machine was not working however the lady did fix it for me. The staff was pleasant and friendly at times but in a New Yorker way. If you’re from the Midwest it won’t feel inviting at times. I think the hotels is one of those situations were you get what you pay for. Parking is difficult but it was not impossible. We were able to find close parking every night. The neighborhood had a lot of culture. I recommend M&G for breakfast and Healthy Food Deli for Your Nearby Deli Experience. I would recommend for individuals who just want an affordable place to lay their head. Oh yeah it’s across from an hospital so if you are a light sleeper I don’t recommend.
• IM

  Ingrid muñoz

  Nov 11, 2025
  1.0
  Es la primera vez que estoy en un hotel en el que no hacen la limpieza y el día que la "hicieron" solo llevaron toallas y sacaron la basura pero ni siquiera tendieron la cama, al preguntar por esto solo dijeron "sorry" nada más. La ubicación es lejana de estaciones de Metro y de la parte turística y da algo de temor si llegas de noche.
• DA

  Doreen Rivera Agosto

  Nov 11, 2025
  5.0
  I love Holiday Inn Express and suites Bronx-Zoo. it's a pleasure being here. I love it here. The staff is awesome, I want to Thank the GENERAL MANAGER Mr Nelson for accommodating me with my needs to making my stay at the Holiday Inn Express in the Bronx the MOST PLEASANT STAY I've ever been in a hotel. I also want to thank the staff for being so wonderful to me, Yaya, Jeffrey, Annie, for being so real and such good people with big hearts, and the rest of the staff as well. You guys are AWESOME, you've been so good to me. Thank you from the bottom of my heart. The hotel is awesome it has everything you need and everything you desire, it has a gym, on the first floor, a laundry room on the 8th floor. Very reasonable price for the washer and dryer. Breakfast every morning, from cereal to pancakes to scrambled eggs bacon turkey sausage, coffee, OJ, etc...from 6:30 to 9:30 a.m. Monday through Friday. 7:00 to 10 a.m. Saturday and Sunday. Everything is very clean, pleasant, comfortable, safe, quiet, you don't have to worry about anything. They will accommodate you.. if I can give 10 stars on a daily basis, I will. Thanks again Holiday Inn Express Bronx - Zoo. 😁
• OP

  Oriol S P

  Oct 18, 2025
  3.0
  Location ok, room ok, they don’t clean the room during the multiple day stay.

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