Location.com logo
Brand Certified

Hampton Inn Brockport

4.4
(646 reviews)
Get DirectionsCallWebsite

Business Details

4873 Lake Road, Brockport, NY
14420, United States
(585) 391-6747
https://www.hilton.com/en/hotels/rocbphx-hampton-brockport/

About

HotelHampton Inn
The Hampton Inn Brockport hotel is located in a charming and vibrant community where you can take a stroll along side of the historic Erie Canal or visit the home of the State University of New York College at Brockport (SUNY Brockport). Treat yourself out to one of our many local restaurants or explore the wonderful boutiques we have to offer. Our inviting hotel is just minutes away from the picturesque shores of Lake Ontario and Hamlin Beach State Park, where you can enjoy many exciting outdoor opportunities such as hiking, boating and fishing. Conveniently, our Brockport hotel is only 18 miles away from the Greater Rochester International Airport and the vibrant city of Rochester, NY. Make yourself comfortable in our spacious, modern rooms. Brew up a fresh cup of coffee with the in-room machine, send e-mails with free high-speed internet access, and curl up in front of the 32-inch HDTV with free premium movie channel. Meet your deadlines at the 24-hour business center - offering printing, copying and fax services to the corporate guest. Host in the extensive meeting space, with staff on-hand to assist. In the evening, relax with a soothing swim in the indoor pool or enjoy a relaxing workout in the on-site exercise room.

Location

Hampton Inn Brockport
4873 Lake Road, Brockport, NY
14420, United States

Hours

Reviews

4.4
646 reviews
5 stars
415
4 stars
145
3 stars
36
2 stars
14
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted poor customer service experiences, particularly with front desk staff and management.

Cleanliness

Many guests praised the cleanliness of the hotel and rooms, noting that they were well-maintained.

Room Quality

There were mixed reviews regarding room quality, with some guests finding rooms dated or in poor condition, while others appreciated the cleanliness and comfort.

Breakfast Experience

The breakfast received positive feedback for variety and quality, although some guests expressed disappointment over missing items.

Booking Issues

Multiple customers reported issues with overbooking and lack of communication regarding their reservations.
  • JD
    Jose Dejesus
    Feb 8, 2026
    1.0
    Front desk lady Cassandra was very rude.. never I’m gonna stay my friends or family… have to put front desk people with more education
  • BB
    Beth Boorn
    Feb 2, 2026
    1.0
    EDIT: See Response Below from Management.1) I am not Greta-that's my sister- who was also screwed out of a room! 2) Kim lied and said people were notified. WE WERE NEVER NOTIFIED. I Have phone records to prove it! If I could rate this "hotel" zero stars I would. We booked a room on 1/6 under a wedding block for the night of 1/31. When we arrived on Saturday 1/31 at 1:45 (early for 3pm check in but just to see if rooms were ready) we were told the hotel overbooked for the night and we had no rooms. No room. Nothing. After getting a confirmation 4 weeks prior, under A WEDDING BLOCK. We traveled from as far as Hoboken, NJ for a this wedding. There was no communication prior to our arrival and very little customer service response except "sorry, we can probably get you into a room 25 minutes away". Mind you we were on a crunch to get to the ceremony as is. Plus, there was a shuttle service from this hotel to the venue. None of that would be available to us 25 minutes away. The Manager was non existent and is still avoiding me like the plague this Monday morning after. DO NOT STAY HERE. Awful. It's under construction and looks like it will not be completed anytime soon. They told a representative from Hilton Honors that "this frequently happens and they just take the fall". What a trash business model. They also own the nearby Best Western. Buyer beware.
  • SG
    Steve Giammaria
    Jan 31, 2026
    1.0
    Booked two months in advance... Told us they were overbooked when we arrived. No room, No phonecall ahead of time. Garbage. Stay away. Currently getting changed in the lobby bathroom so I'm not late for a wedding.
  • NK
    Nate K
    Jan 18, 2026
    2.0
    Breakfast doesn't have waffles for the kids. That's the reason we picked the hotel.
  • AG
    A G
    Jan 5, 2026
    5.0
    Stayed here this weekend. It was great, was ready to switch to use it permanently. After hearing about how Hilton is treating Federal agents and ICE, hell no. The whole leadership of Hilton that allowed this needs to be fired. Updating review now that the franchise responsible has been removed from Hilton.
Read more reviews on Google

Frequently Asked Questions About Hampton Inn Brockport

What are the check-in and check-out times at Hampton Inn Brockport?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM at Hampton Inn Brockport.

Does Hampton Inn Brockport offer free breakfast to guests?

Yes, Hampton Inn Brockport provides a free buffet breakfast to its guests.

Brand Certified Facts from Hampton Inn Brockport

This information is certified by Hampton Inn Brockport and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Google
Apple
Yelp Enterprise
+100
Others