Best Western Brockport Inn & Suites

Reviews

• NW

  Neil Westervelt

  2 days ago
  5.0
  Front desk staff was super friendly and helpful. I had a few request during our stay and they happily took care of my needs. The room was very nice, clean, ans had a fresh smell. Bed was fairly comfortable. Breakfast was much improved from last visit also. Still not many GF options, but that's typical for hotels. Overall a much improved hotel.
• JC

  Jacki Colvin

  4 days ago
  5.0
  We stayed here for the long weekend! Very friendly employees and the room was awesome. Very roomy and clean. Will def stay there again. It felt just like home .
• AS

  Aylo Smith

  Nov 3, 2025
  5.0
  Extremely nice front desk. I had an issue with a booking and the people were extremly helpful and understanding. Thank you
• LK

  Lisa Kirby

  Oct 13, 2025
  1.0
  I stayed in room 214 four days after the other reviewer and there were definitely bed bugs still there. We packed up and left immediately. I did not speak to the manager but once I mentioned I had seen the previous review and with communication through the staff I was reimbursed . Most definitely will not go back.
• EA

  Elizabeth Allen

  Oct 4, 2025
  1.0
  I was very disappointed with my stay during Parents Weekend at my daughter’s college. The final bill ended up being over $100 more than the original quoted price. When I questioned the increase, I was told it was due to New York State taxes — a poor excuse, considering taxes should be clearly included or disclosed upfront. I also paid extra for early check-in, but when I called to confirm, I was told there were “no guarantees.” When I arrived, my reserved room wasn’t ready, so I was given a handicapped-accessible room I did not request. The room itself was outdated, with a heating/cooling unit that looked like it hadn’t been upgraded since the 1970s. The old-school dial thermostat barely worked, making it nearly impossible to control the room temperature. The included breakfast was another letdown — just a basic grab-and-go selection. Nearly everything was wrapped in plastic, with only a few fresh items: eggs, sausage, and mini waffles. For the price, this was incredibly underwhelming. To make matters worse, when I first called to book, I was told there was a mandatory two-night stay for Parents Weekend — yet I had no problem booking just one night online later. That kind of misinformation is unacceptable. Overall, I felt price-gouged for a stay that didn’t even come close to matching the quality I paid for. I won’t be returning and wouldn’t recommend this hotel to anyone visiting the area.

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