Best Western Brockport Inn & Suites

Reviews

• AS

  Aylo Smith

  Nov 3, 2025
  5.0
  Extremely nice front desk. I had an issue with a booking and the people were extremly helpful and understanding. Thank you
• LK

  Lisa Kirby

  Oct 13, 2025
  1.0
  I stayed in room 214 four days after the other reviewer and there were definitely bed bugs still there. We packed up and left immediately. I did not speak to the manager but once I mentioned I had seen the previous review and with communication through the staff I was reimbursed . Most definitely will not go back.
• EA

  Elizabeth Allen

  Oct 4, 2025
  1.0
  I was very disappointed with my stay during Parents Weekend at my daughter’s college. The final bill ended up being over $100 more than the original quoted price. When I questioned the increase, I was told it was due to New York State taxes — a poor excuse, considering taxes should be clearly included or disclosed upfront. I also paid extra for early check-in, but when I called to confirm, I was told there were “no guarantees.” When I arrived, my reserved room wasn’t ready, so I was given a handicapped-accessible room I did not request. The room itself was outdated, with a heating/cooling unit that looked like it hadn’t been upgraded since the 1970s. The old-school dial thermostat barely worked, making it nearly impossible to control the room temperature. The included breakfast was another letdown — just a basic grab-and-go selection. Nearly everything was wrapped in plastic, with only a few fresh items: eggs, sausage, and mini waffles. For the price, this was incredibly underwhelming. To make matters worse, when I first called to book, I was told there was a mandatory two-night stay for Parents Weekend — yet I had no problem booking just one night online later. That kind of misinformation is unacceptable. Overall, I felt price-gouged for a stay that didn’t even come close to matching the quality I paid for. I won’t be returning and wouldn’t recommend this hotel to anyone visiting the area.
• JG

  jackie gath

  Sep 25, 2025
  1.0
  Disturbing Experience at Best Western – Guest Safety Ignored I booked two rooms at this Best Western for visiting colleagues. One guest developed multiple bite marks overnight. She immediately notified the front desk, but was told that management was “not available” and to check back in two days. I moved the guests to a different hotel for their safety. The affected guest sought care at WellNow Urgent Care, where the doctor confirmed bed bug bites and treated her allergic reaction. Despite repeated calls from me, I kept getting the same response—no manager available. Only after two days did the manager finally call, claiming the room (214) had been inspected and “no bed bugs were found.” It’s hard to believe an infestation and an urgent-care diagnosis could simply disappear, especially when staff avoided addressing it promptly. Because of the hotel’s refusal to assist, the guest’s employer ordered her to discard all of her clothing—even the few items she laundered on high heat at a laundromat—leaving her with virtually nothing. She never requested money or free rooms; she only asked for help processing and safely cleaning her belongings. This is unacceptable. Best Western failed to protect its guests and refused basic accountability. My company will never book here again, and I urge other travelers to take note of the management’s indifference.
• JW

  Jeff Wilhelm

  Sep 9, 2025
  5.0
  Staff is absolutely phenomenal. Bill was super personable and made great conversation. Beds are a bit stiff for my preference. Need more guys like bill in the world.

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