Business Details
About
HotelBest Western
Located in Bayside,NY, the Best Western Queens Gold Coast is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.0
582 reviews
5 stars
259
4 stars
170
3 stars
73
2 stars
37
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer experiences with staff were mixed; some praised friendly and helpful service, while others reported rudeness and unprofessional behavior.
Room Quality
Rooms were often described as small, outdated, and in need of maintenance, with issues like broken air conditioning and cleanliness concerns.
Breakfast Experience
The complimentary breakfast received positive feedback for its variety and quality, although some guests felt it was limited.
Location and Parking
The hotel is conveniently located near food options and attractions, but parking was often noted as tight and difficult to navigate.
Customer Complaints
Numerous guests reported issues with billing, room conditions, and overall dissatisfaction, leading to calls for management to improve service and facilities.
- GGGlenn GatineauJan 4, 20264.0In town to watch the New York Islanders and this hotel was a great choice. About a 15-minute drive from the arena, which was very convenient. Breakfast is included and was a nice bonus. The bed was comfortable, making it easy to get a good night’s sleep. Perfect spot for a short stay. The staff were friendly and honest, which really made the experience even better.
- ALAdam LDec 15, 20255.0Needed a hotel in a pinch after a flight was cancelled and found this. Ari was very helpful at check in and room had everything that was needed. Good temperature during freezing weather and good shower. Everything I needed.
- SVSteve ValentiDec 10, 20252.0I expected much better for the price. The hotel offered no basic conveniences—no bottled water, no small store for snacks or essentials like aspirin, nothing. The toilet paper was the thinnest and cheapest I’ve ever encountered. The rooms themselves are old, outdated, and not even close to ADA compliant. My room was stuck at 74 degrees with an air-conditioning unit that didn’t work; thankfully the window opened slightly or it would’ve been unbearable. Overall, this felt more like a Red Roof Inn and should be priced under $100 per night. Definitely not worth the rate they’re charging.
- G1GlitterFactory 1Nov 6, 20255.0Room was clean and comfortable. Very small restroom but shower worked great too. Close to food and highway access close as well.
- GLGenessa LoBelloOct 10, 20252.0Upon arrival and check-in, Matt was very helpful and prompt with keys. We walked into our reserved king room to find three wasps flying around (!!!), the thermostat unusable and falling off the wall and the wallpaper peeling. Thankfully my partner was there to catch the wasps or I wouldve left the room immediately. We brought our new buzzing friends back to Matt at the front desk who was horrified at the situation. He offered to “upgrade” us to a double bed or walk to the sister property across the street. After a full travel day, I was less than pleased at either “upgrade” and said I would sleep in my wasp-free room for the night but wanted to talk to a manager. Matt said the manager would be in at nine and would absolutely talk to us. The next morning, I spoke with Chris at the front desk and explained the situation. He looked equally as horrified and tried to reach his manager who was still not in at eleven o’clock in the morning. He took down my contact information and said he would speak to his manager about issuing a refund and be in touch. Shortly, he realized the booking was through Expedia and explained I should have Expedia advocate on my behalf as the third party booking site. I did so and was told by the rep that they would reach out to Best Western to issue a refund after my terrible stay. Within 48 hours, I received an email from Expedia saying the request was DENIED by the hotel and that according to policies there was nothing to done. Expedia tried to rectify the situation with a credit to my account for $75. But for over $300 a night, I expect SO MUCH MORE from a hotel. SHAME ON YOU BEST WESTERN. **EDIT** Since the posting of this review and the below comment from the owner, I was able to reopen to case through Expedia and request a refund again. It was granted immediately. Thank you, Best Western, for making It right!
Frequently Asked Questions About Best Western Queens Gold Coast
Does Best Western Queens Gold Coast offer free breakfast?
Yes, the hotel provides breakfast at no additional cost to guests.
Are pets allowed at Best Western Queens Gold Coast?
No, cats or other pets are not allowed on the property.
Is there a hot tub available at the hotel?
Yes, the hotel features a hot tub for guest relaxation.
Is Best Western Queens Gold Coast a smoke-free property?
Yes, the entire property is smoke-free to ensure a healthy environment for all guests.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available for all guests throughout the hotel.
What are the check-in hours at Best Western Queens Gold Coast?
The hotel operates 24 hours a day, so you can check in at any time.
What payment options are accepted at Best Western Queens Gold Coast?
The hotel accepts Mastercard and Visa for guest payments.
Can I find other hotels near Best Western Queens Gold Coast?
Yes, the Ramada Inn Adria & Conference Center Bayside is a nearby hotel option.
Are there dining options near the hotel?
Yes, Marbella Restaurant, offering Spanish, Italian, and tapas cuisine, is located nearby for guests to enjoy.
How can nearby places help me if I’m staying at Best Western Queens Gold Coast?
Nearby hotels like Ramada Inn Adria & Conference Center Bayside can offer alternatives or conference spaces, while Marbella Restaurant provides convenient dining options. Utilizing these places can enhance your stay with additional comfort and amenities.