Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
The Newly Renovated Candlewood Suites® Buffalo Amherst hotel is located off NYS I-290, adjacent to the University at Buffalo North Campus and UB's Center for the Arts as well as driving distance to SUNY Buffalo State College.
We welcome travelers to our all-suite property which provides comfortable accommodations, warm and friendly service as well as all the conveniences of home! Relocating to Western New York? We can provide lodging while you and your family are waiting for your home availability! Our hotel's location is perfect for corporate business travelers to the Buffalo, Amherst and Western NY area. Buffalo Niagara International Airport BUF is eight miles away. General Motors, Praxair, Geico, Roswell Park and Sumitomo are minutes away.
Downtown Buffalo and the Buffalo Convention Center are also a convenient commute. We welcome our UB visiting speakers and professors! Sight see at the iconic Niagara Falls State Park and renaissance of attractions coming to Downtown Buffalo & Canalside. Guests are minutes from the famous Darwin D. Martin House. Western NY is home to the Buffalo Bills at Highmark Stadium & Buffalo Sabres at Keybank Center. Various national shopping chains and eclectic neighborhoods provide fabulous shopping. Enjoy complimentary high-speed Wi-Fi, laundry facilities. Fitness & Business Center is available. Candlewood Cupboard, our on-property market, offers free coffee and tea 24/7. We look forward to welcoming you soon.
Location
Candlewood Suites Buffalo Amherst by IHG
20 Flint Road, Amherst, NY
14226, United States
Hours
Reviews
4.2
376 reviews
5 stars
217
4 stars
95
3 stars
28
2 stars
11
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members were praised for their friendliness and helpfulness, others were criticized for being unprofessional and unhelpful.
Cleanliness
Many reviews highlighted issues with cleanliness, including dirty rooms, unclean bathrooms, and inadequate housekeeping.
Room Quality
Several guests reported problems with room conditions, such as uncomfortable beds, outdated furnishings, and maintenance issues.
Value for Money
Guests expressed dissatisfaction with pricing relative to the quality of the accommodations, feeling that the hotel did not meet expectations for the price paid.
Safety Concerns
There were multiple mentions of safety issues, including unauthorized access to rooms and concerns about the surrounding area.
- DMDaisy MunirJan 2, 20261.0Unprofessional Poor customer service I called the hotel ahead of time and informed staff that I am under 21, but that I would be staying with someone over 21 who would be checking in and paying. I was told by Nathan that this would be fine. When I arrived the female front desk staff gave opposing information. One male staff member stated that I could not even stay at the hotel because I am 20, which contradicted what I was told earlier. The front desk attendant showed no empathy and was not willing to offer a solution, and did not help with other options. I was also incorrectly told that I would not be eligible for a refund although I was being denied during check-in. Given my background in customer service, I found the managment of this situation unprofessional. The lack of consistent information, empathy, and problem-solving is poor considering basic hotel’s service standards.
- JGJaclyn GrisafeDec 1, 20251.0I do not recommend this place. I was charged full price when I booked and then they charged me again when I checked in. I was told I would be refunded and it has been almost a month with no refund. I have called four different times and been told I would be refunded and called back by the manger each time. No one has helped me. I stayed for only one night and they only gave us a quarter a roll of toilet paper and none of the lotion or soap dispensers were filled. This place is not worth the money.
- JBJason BouskaNov 30, 20251.0Smelly hallways. Smelly/Dirty room. Easily found trash/litter from previous guests in our room. Conditioner and body wash bottles were empty upon arrival. Room was filthy. Entire hotel is due for renovation.
- MEMaureen ENov 26, 20251.0Extremely poor experience with one front desk staff. We will avoid booking this location going forward.
- DRD RNov 12, 20255.0Quiet, clean, comfortable.
Frequently Asked Questions About Candlewood Suites Buffalo Amherst by IHG
What are the check-in and check-out times at Candlewood Suites Buffalo Amherst by IHG?
Check-in begins at 3:00 PM, and check-out is at 11:00 AM.
Is Candlewood Suites Buffalo Amherst by IHG pet-friendly?
Yes, dogs are allowed and pets are welcome at the hotel.
Does the hotel provide free parking for guests?
Yes, free parking is available at Candlewood Suites Buffalo Amherst by IHG.
Are there amenities available for fitness and wellness at the hotel?
The hotel offers a free fitness center with an elliptical machine and treadmill available for guests.
Is there a business center available for guests at the hotel?
Yes, the hotel has a business center to accommodate business travelers.
What COVID-19 sanitation and safety measures does the hotel implement?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, sanitizers are available, and common areas are arranged for distancing. Contactless check-in and check-out are also provided.
Can guests use digital room keys at Candlewood Suites Buffalo Amherst by IHG?
Yes, digital guest room keys are available for a contactless experience.
What nearby attractions can guests visit when staying at the hotel?
Guests can visit nearby Niagara Falls State Park, the Darwin D. Martin House, and explore downtown Buffalo and Canalside which are all within a convenient commute.
Are there dining options near Candlewood Suites Buffalo Amherst by IHG?
Yes, nearby dining includes Lilyhouse restaurant, Blue Fire Bar and Grill, Wingnutz Bar & Grill, Mo'z Pizza and Wingz, Zetti's Pizza & Pasta, Santora's Pizza Pub & Grill, Arirang Restaurant, and bb.q Chicken.
What nearby hotels or accommodations are close to Candlewood Suites Buffalo Amherst by IHG?
Nearby accommodations include DoubleTree by Hilton Buffalo Amherst, Red Roof PLUS University at Buffalo Amherst, Buffalo Marriott Niagara, Comfort Inn University, and other Candlewood Suites locations.