Hampton Inn & Suites Wells

Reviews

• BB

  Barbara Van Bogart

  Feb 22, 2026
  5.0
  Clean, spacious and well maintained hotel. Front desk personnel were great. Recommend this hotel at this location.
• JC

  J C

  Feb 21, 2026
  1.0
  We recently checked into the Hampton Inn and Suites in Wells, Nevada on 1/25/26 and were extremely disappointed and concerned by the condition of the room we were assigned. Upon entering, we immediately noticed paint marks throughout the room, visible stains on the bedding, and an overall lack of cleanliness that made the space feel unsanitary and poorly maintained. The condition of the room was unacceptable. More concerning, my wife, who has a documented allergy to animals, began experiencing a significant allergic reaction within minutes of entering the room. Her eyes started swelling and watering almost immediately, indicating the likely presence of pet allergens or other irritants that had not been properly cleaned. Due to the severity of her reaction and the unsanitary condition of the room, we felt it was unsafe to remain and made the decision to leave. We returned to the front desk to request cancellation of our one-night stay, which had been booked approximately 20 minutes prior. The front desk employee, Lori, informed us she needed to speak with her manager, Drew, before processing the cancellation. After some back and forth, we were assured that we would receive a full refund within 3–7 business days. Unfortunately, we have not received the promised refund. This was, without question, the dirtiest, most unsanitary, and unsafe hotel experience we have ever encountered. Beyond the visible cleanliness issues, the situation posed a legitimate health concern due to my wife’s severe allergic reaction. We are requesting immediate follow-up and confirmation of our refund. We would appreciate prompt resolution of this matter.
• SY

  Susan Yen

  Feb 20, 2026
  2.0
  We used Priceline to book our stay as we have in the past. The total cost was $142 which wasn’t cheap. In the past the room was very nice. The hotel was not full. This time I was very disappointed with the bathroom and not the quality expected of a Hampton Inn. Would recommend if you stay you preview room first. Tried to add photos. Hope they are showing.
• CH

  Connor Hansell

  Feb 15, 2026
  5.0
  Hands down the best place to stay in Wells. The hotel was incredibly clean, the staff was friendly, especially the woman that ran the breakfast. The continental breakfast was great and not crowded on either morning we ate. Pet friendly with a nice grass area behind the hotel and a fenced in area at the Pilot gas station across the street.
• NS

  Nate Samp

  Feb 7, 2026
  1.0
  Good quality hotel, especially compared to other options available in area. Highest priced 2 star hotel I stay on my trip, and the bed / pillows were so uncomfortable I had to say something at checkout. I asked if they'd be willing to work with me due to the lack of sleep versusleavinga poor review, was told she'd have to talk to her manager and call me. Never heard anything. If you can, I'd keep going in either direction where there are plenty of options.