Business Details
About
HotelExtended Stay Hotel
Daily Mandatory Charge includes: Tourism Surcharge. Enjoy an excellent location in the heart of Reno when you stay at Home2 Suites by Hilton Reno. Located less than one mile from Reno Sparks Convention Center and steps from Meadowood Mall, were surrounded by a wealth of dining, shopping and entertainment options. Enjoy close proximity to Atlantis Casino and the best of Reno nightlife, just minutes from our hotel.
Our modern suites offer a kitchen, living area, ample work space and complimentary WiFi, so you can stay connected throughout your stay. Start every day with our delicious free breakfast, and satisfy snack cravings any time at our 24-hour market.
When youre ready to unwind, head to our lush outdoor space and relax by the fire pits. Keep up with your exercise routine in our expansive fitness center, where you can run a load of laundry while working out, or enjoy a soothing swim in our heated indoor pool. Its all you need to feel at home.
Location
Hours
Reviews
4.1
460 reviews
5 stars
267
4 stars
96
3 stars
33
2 stars
24
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unhelpful and rude front desk staff.
Cleanliness Issues
Several guests reported cleanliness problems, including dirty rooms and unclean bathrooms.
Room Quality
While some rooms were noted as clean and spacious, others had issues like malfunctioning appliances and uncomfortable beds.
Breakfast Quality
Breakfast received mixed reviews, with some praising the variety while others criticized the quality and availability of food.
Noise Complaints
Guests frequently mentioned noise disturbances from both the cleaning staff and external sources, impacting their comfort.
- ATAdy TM6 days ago3.0Housekeeper do not respect privacy. For the rest, is regular.
- JFJC FloresNov 12, 20253.0I’ve stayed at another Home2Suite and this stay by comparison wasn’t as good. The fold out couch was messed up and didn’t work properly. Said couch was stained and kind of gross. The pillows smelled a little funky. Also when I arrived at 3:30 my room wasn’t ready which was kind of annoying since check in is at 3. There was a trash bag outside of the hallway trash, which made the hallway stink.we let the front desk hoping someone would come and take it away. They didn’t, they waited until the housekeeping team come in the morning for them to deal with it.
- JSJared S.Oct 31, 20252.0Worst customer service experience I’ve ever had at a Hilton property. Rude front desk agent when asking for early check in/late checkout (same agent on 2 different days). Power was out for 2 + hours so had to be let into my room at 4 pm. No big deal. 5:30 or so the power comes back on. I get a call to come down and check in. I do so and pay for the room. Still no key at this point. Told to wait until the system is back up. I give a call at 8 to ask if it is up. Nope, the agent told me with a laugh and a very insincere apology. Finally at about 10 pm, I get a call that it is working. I was in bed at this point so I took their offer to bring the keys “right up.” 20 minutes later I finally have the keys for the room I paid for 5 hours prior. A horrible nights sleep due to the key fiasco. The room and hotel were fine. The breakfast was good and the worker for the breakfast was helpful and friendly. If they retrained their front desk staff this would be a great hotel. Can’t control the power going out but you can control how you treat your customers.
- MSMichelle SquiresOct 14, 20253.0Front desk receptionist was nice and accommodating when my first rooms A/c didn’t work. She immediately put me in another room. The 3rd floor hallway felt like a sauna walking through it and smelled of mildew. The room was clean but the a/c unit rumbled like I’ve never heard one sound and this was the new room with it working. Just for a newer hotel in the area I was surprised at the rundown feel of the hotel already. Staff though was great.
- JBJake BraneffOct 8, 20253.0Good hotel overall, but there’s literally never anyone at the front desk. Checking in, I sat and waited for 30 minutes for someone to arrive. The cleaning staff were present and tried helping but couldn’t find anyone either. Same story happened almost daily - I received packages often and it was a pain to find someone working here to help me. It wasn’t any particular staff, it seemed like all of them have the same habit of being impossible to find. I’m now standing here again for 15 minutes already at the front desk waiting for help to get one last package before I check out this morning…
Frequently Asked Questions About Home2 Suites by Hilton Reno
What types of payment methods are accepted at Home2 Suites by Hilton Reno?
Home2 Suites by Hilton Reno accepts American Express, Cash, Diners Club, Discover, Mastercard, Travelers Check, and Visa.
Is parking available at Home2 Suites by Hilton Reno?
Yes, free self-parking is available at the hotel.
Does Home2 Suites by Hilton Reno offer free breakfast?
Yes, a free breakfast is available to guests every morning.
Are pets allowed at Home2 Suites by Hilton Reno?
Yes, both cats and dogs are welcome at the hotel.
What fitness and recreational facilities are available at the hotel?
The hotel features a free fitness center and a heated indoor pool for guest use.
Does Home2 Suites by Hilton Reno provide accessibility features?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Is there WiFi available throughout the hotel?
Yes, WiFi is available in public areas and there is also a public internet terminal.
Can I find automotive parts and repair services near Home2 Suites by Hilton Reno?
Yes, nearby you can find AutoZone Auto Parts and Pep Boys, both offering automotive parts and repair services.
Are there dining options close to the hotel for guests to enjoy?
Yes, guests can enjoy nearby places like Bubble Tea Station for Asian cuisine and Jack in the Box for fast food options.
What shopping opportunities are near Home2 Suites by Hilton Reno?
Guests can visit Meadowood Mall right next to the hotel or nearby stores such as Journeys Kidz for shoes, KAY Jewelers for jewelry, and Buckle for clothing.