Hampton Inn & Suites Reno West

4.3
774 reviews

About

Hotel
Daily Mandatory Charge includes: $2 Tourism fee. Enjoy a stay at Hampton Inn & Suites Reno West hotel where you’ll be close to downtown Reno, nightlife and skiing. Our modern hotel in Reno, Nevada, has easy access onto I-80. Attend an event at the University of Nevada, Reno 5 miles away. Our suburban location just outside of downtown is convenient to shopping, dining and casinos. Enjoy water activities on the Truckee River, or browse the Riverwalk District. Before you venture out each day, visit the lobby for our free hot breakfast, which includes delicious freshly baked waffles, hot and cold items, juices and coffee. Refresh after a long day in the indoor heated swimming pool, and soothe tired muscles in the spa. Maintain your exercise routine in the modern fitness center. For your business needs, we offer free WiFi throughout the hotel. Hold a meeting in our 675 sq. ft. space that accommodates up to 60 people. Pick up a snack in the convenience shop. Each of our rooms and suites offers a clean and fresh Hampton bed®, spacious work space, handy lap desk, 42-inch flat-screen TV and coffeemaker. Store cold beverages and heat up a snack with the mini-fridge and microwave. If you’re bringing your family or need to spread out, upgrade to a suite to have more space with a sofa bed and wet bar. Most rooms have a beautiful view.

Location

Hampton Inn & Suites Reno West
900 Ambassador Drive, Reno, NV
89523, United States

Hours

Reviews

4.3
774 reviews
5 stars
481
4 stars
182
3 stars
50
2 stars
19
1 star
42

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the hotel for its cleanliness and well-maintained facilities.

Customer Service

While some staff members received positive feedback for their friendliness and helpfulness, others were criticized for rudeness and poor service.

Comfort

Guests enjoyed the comfortable beds and spacious rooms, although some reported issues with air conditioning and noise disturbances.

Breakfast Quality

The complimentary breakfast was frequently mentioned as a highlight, with a good variety of options available.

Location

The hotel is conveniently located near the highway, but some guests noted it was not within walking distance to many restaurants or stores.
  • KS
    Kirk Sibley
    5 days ago
    2.0
    On business travel. Fitness center is important. However this hotel never communicated to guests that their gym would be under renovations. No notation in the website. No email sent out. No notification at check in from front desk staff. Just an innocuous post on the gym door itself noting that it was closed. Asked the hotel to knock 20 off the rate. Front desk staff spent a lot of time talking about how communication wasn’t up to them or how difficult it was to notify customers in advance while not mentioning that it wasn’t difficult to notify guests at check in. She towed the hard line and explained how they weren’t going to do anything about the experience and how it was up to us to decide to deal with it or check out and go somewhere else. Haven’t really experienced that level of apathy in the hospitality industry before. She apparently got her customer service training at the DMV. So that inability to discount the rate 10 percent will impact their business even more when i don’t stay there again or when one person reads this review and opts not to stay here.
  • VL
    Viki Lewis
    Nov 9, 2025
    5.0
    Great place to stay but was a bit bummed that the hot tub was out of service when we visited
  • JJ
    John Jefferson
    Oct 16, 2025
    2.0
    This room does not cool more than 70 degrees at night, no window openings no ventilation absolutely miserable nights sleep. Please service the ac units for love of God
  • JW
    Jack Wang
    Oct 15, 2025
    5.0
    This by far is the nicest and cleanest Hampton I’ve been to. I typically stay at 6-8 different Hampton annually through out the country. This one was a pleasant surprise. Even had ev charging which saved me a good amount on super chargers. Highly recommend would for sure come back next time I’m in Reno.
  • KR
    Kellen Richey
    Oct 4, 2025
    1.0
    Drove 14 hours only to show up and the inner lobby doors are locked. Thanks Hampton..

Frequently Asked Questions About Hampton Inn & Suites Reno West

What are the check-in and check-out times at Hampton Inn & Suites Reno West?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.

Does Hampton Inn & Suites Reno West provide free parking?

Yes, free self-parking is available for guests.