Atlantis Casino Resort Spa

Reviews

• VT

  Vicky T

  1 day ago
  5.0
  Love this place. Once you build up points you have options in free rooms, dining, and sometimes even concerts. Staff is great specially my Host Abby. Always taking care of me and inviting me to events. Rooms are clean and cozy. Casino floor always lit even on the down time. I personally have not won during any special events where they call your name but I saw a lady pick an envelope and win 10k, she picked the wining envelope out of 5. What Luck.. I have also been invited to a slot tournament and unfortunately had to leave 1 Day early due to a snow storm ariving so I did not finish my tournament, top 100 got something. I am blessed to have won a few times here and hoping to continue wining. As far as dining i Love the buffet with lots of options but most of all the sweets 😋. They have a cofee shop I also love near jewlery shop. And recently tried the sushi restaurant and it was delicious
• SS

  Shunda

  Apr 22, 2026
  1.0
  I had a very disappointing experience during my recent visit. I felt singled out and unfairly treated in a situation that was clearly a misunderstanding. I went to the buffet to meet my husband after he told me where he was seated, but I wasn’t aware of the specific rules regarding access. Instead of calmly explaining the policy, multiple employees approached our table in a way that felt overwhelming and accusatory. The interaction came across as berating and belittling, which made the situation unnecessarily uncomfortable. What could have been a simple clarification turned into an incident that felt blown out of proportion. I left feeling embarrassed and, honestly, concerned that I was being singled out. I hope management takes situations like this more seriously and trains staff to handle misunderstandings with professionalism, respect, and discretion.
• JC

  Justin Chastanet

  Apr 17, 2026
  1.0
  I am writing as both a long-time Monarch Rewards card holder and a loyal local player, and I want to be very clear—I am extremely disappointed and frankly insulted by my recent experience. During my interaction with reservations, I was told that I had been “abusing comps,” that my account had been flagged, and that “everyone knew” about my situation. That alone was unprofessional and embarrassing. However, what followed made the situation even worse. After being told I needed to wait five nights between bookings, I complied. I waited a full week before attempting to book a two-night stay, only to then be told that my account had been restricted. This makes no sense. I followed the direction I was given, yet I was still penalized. I was also told that, according to notes on my account, I had supposedly been informed of these rules back in 2024. Now, two years later—after updates to the app and offer language—I am being restricted for using offers that were clearly presented to me based on my play. The Monarch Rewards app states that guests can receive up to five nights complimentary when combining all offers, which is exactly what I relied on. I do not know how your rewards system is calculated, but I would assume that if I were truly “abusing comps,” this would have been addressed long before my account was flagged and restricted. At no point prior was this ever clearly communicated to me. It is unreasonable to allow a player to continue booking, approve those reservations, and only later accuse them of misuse. Additionally, I did not appreciate how the situation was handled by the reservations supervisor. She told me what was and was not said in a prior call with a reservations representative—despite not having personally heard that conversation. When I pointed this out, she acknowledged she had not reviewed the call and stated she would look into it and verify what was actually said. I never received a follow-up. Instead, my account was simply restricted. This entire experience reflects a serious lack of consistency, transparency, and accountability across Reservations, the Front Desk, and Monarch Rewards. These departments should be aligned and properly overseen to ensure guests are given clear, accurate information. Comps are generated directly by your casino and your system—guests should not be accused of abuse for using offers that were issued and approved by your own property. I am asking that this situation be thoroughly reviewed, that the restrictions on my account be reconsidered, and that clearer, more transparent policies be implemented moving forward. Loyal players should not be treated this way, especially when acting in good faith based on the information provided. This experience has left a very negative impression, and I hope it is taken seriously.
• JJ

  JS

  Apr 14, 2026
  1.0
  Booked a 3 night stay for two rooms a month in advance through there direct number. Got reservations. I ask specifically, twice about resort fees. Was told that when you book directly through the hotel resort fees are included in the total price paid to reserve these rooms(already paid). Absolute lie ! I also requested a smoking room as I have two friends that smoke. Was told no smoking rooms were available but for $30 we can upgrade you to a smoking room, that was fine, I agreed. Another absolute lie ! Arrived at the resort, was told they would need my card for resort fees $45 a day and incedintals. I explained what happened with the reservation and they denied this is what I was told on the phone, with the manager standing right next the the person helping me. They said if you book through a third party they don't control that. How can it be a third party when you call there direct number ? All there help was is that we can can cancel your reservation and loose a total room fee. Mind you we traveled from NY. Exhausted on a plane all day. Didn't have a choice they got you ! Not sure exactly what is going on here but this is very deceptive to me. Sounds like a baiting tactic. Needless to say I would not recommend this resort or say here again. Went to Peppermill to gamble and did not put $1 in there slots. Prices out of the food shops were absolutely outrageous at Atlantis.
• JC

  Justin Chastanet

  Apr 11, 2026
  1.0
  I have been a Monarch Rewards card holder for several years, which is why this recent experience was so insulting and disappointing. During my interaction with reservations, I was told that I was “abusing comps,” that my account had been flagged, and that “everyone knew” about my situation. Being spoken to in that manner, especially as a long-time player, felt completely unprofessional and frankly embarrassing. What makes this even more frustrating is that I relied on the language in the Monarch Rewards offers themselves. In the app, it specifically states up to five nights complimentary when combining all offers. Based on that wording, I used the offers exactly as they were presented. After escalating to management, I was then told the issue was that I didn’t leave a five-day gap between stays — a rule that is not clearly disclosed in the offer terms. Being accused of “abuse” when following the written offer is unfair and misleading. If there truly are restrictions, then Reservations, the Front Desk, and Monarch Rewards should all be aligned, transparent, and overseen with consistent policies. These comps are generated directly by the casino and your property — they are not something a player creates themselves. It is unreasonable to accuse a guest of abusing offers that were issued by your own system and then approved by your own staff at the time of booking and check-in. If the usage was not permitted, the system or staff should not have allowed the reservations to be made in the first place. This experience felt less like a clarification and more like being blamed for following what your own program advertised. Loyal players should not be made to feel like they did something wrong when using comps that were provided to them. There needs to be better oversight, clearer communication, and transparency across Reservations, the Front Desk, and Monarch Rewards so situations like this don’t happen again. I’ve enjoyed Atlantis in the past, but this interaction left a very negative impression. I hope management reviews how comps are issued, explained, and enforced — and ensures staff treat players with respect rather than accusing them of misconduct for using offers your property provided.

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