Aiden by Best Western South Reno

Reviews

• JG

  Jesus Daniel Pitayo Granados

  2 days ago
  1.0
  Pésimo servicio en especial las de recepción muy groseras y me cobraron doble vez la noche la verdad no recomiendo y igual el manager del hotel se puso grosero, les dije que me había cobrado doble vez y me dijeron que no había pagado, no regresan el depósito si tienen la oportunidad mejor busquen otro la verdad para que no pasen el coraje que yo pasé.
• BB

  Brian

  3 days ago
  5.0
  My stay at the Aiden hotel was convenient as it was only located a few minutes from my job site on my business trip, The customer service agent at the desk was very helpful every time I checked in. The room was very clean and the hotel is located in a safe area. I did wish that they offered a contimentary breakfast and that the pool was open but neither was available.
• DU

  D. U.

  5 days ago
  1.0
  We were very unhappy with the service we received. We asked for late checkout on a Sunday after we arrived at 2AM in the night. The receptionist (she said her name was Paula) was very rude saying that there are no late checkouts on the weekends (not even considering an alternative or explaining why). I asked if there is at least minimal room for a later checkout (like 11:30AM). And she said no in the rudest way possible. This was so unfortunate since the receptionist in the night was so kind and helpful. For this kind of job there should be at least a minimum level of decency and respect when treating a customer. We paid 330 dollar for this service. We won't come again and will make sure to communicate our experience accordingly.
• KT

  Kathleen T

  Apr 24, 2026
  5.0
  I really loved this nice hotel, the breakfast restaurant was very enjoyable and busy. All front desk staff we encountered were very polite and helpful, AnnMarie went out of her way to get the TV working, she is very friendly and polite, outstanding customer service skills.
• LD

  Lee Draper

  Apr 20, 2026
  4.0
  Nice hotel a rewarding sleep after 3 days driving from Barrie Ontario. Room was very comfortable with seating area, outside pool still closed for season. Lots of parking good wifi There's a restaurant I saw attached to hotel for breakfast but didn't go.