Cleanliness Issues
Multiple reviews highlighted dirty rooms, filthy bathrooms, and unsanitary conditions, including reports of roaches and water damage.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor customer service and unprofessional behavior from management.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking or poorly managed.
Location Concerns
The hotel is situated in an industrial area, with complaints about noise from trains and highways, making it less desirable for some guests.
Facility Maintenance
Numerous guests reported issues with broken amenities, such as elevators and pools, and general maintenance problems throughout the hotel.