Wynn Las Vegas

Reviews

• MC

  Melina Colalillo

  Jan 4, 2026
  1.0
  This was one of the most disturbing experiences I’ve ever had at a so-called “luxury” hotel. We were attacked first, and instead of receiving support, concern, or protection, we were met with indifference and policy-driven apathy. The most shocking part? We were told that defending yourself is not allowed, that if you are attacked, you’re expected to “let it happen.” Then they kicked us out at 3am on NYE to be outside as two females, in the pouring rain. Let that sink in. A hotel that charges premium prices and markets itself as elite does not care about the safety of its guests when it actually matters. There was no empathy, no urgency, and no accountability, just a cold reminder that protecting yourself is apparently against their rules. After forgetting my credit card at their restaurant, they continue to say they didn’t have it, followed by gold bracelet being stolen but they were too busy kicking us out to even have a care to help and recognize the disgusting, and theft. Luxury without safety is a lie. If you value your wellbeing, know that when something goes wrong here, you are on your own. Highly recommend Fontaine Bleau for a way better stay, quiet relaxing atmosphere that gives safety, luxury and value.
• VK

  vickie krupnik

  Jan 3, 2026
  4.0
  Overall, a great stay with a few important things to watch out for. We stayed in a 2-queen with sofa suite on the 28th floor, and overall had a very enjoyable experience. The room was spacious and comfortable, and every staff member we interacted with was kind, professional, and genuinely helpful. The food options were excellent. If you’re traveling with kids, Charlie’s Sports Bar is a great option — the food was very good and family-friendly. We also tried the buffet for breakfast, which was amazing and definitely a highlight of our stay. That said, there are a few things future guests should be aware of: • Billing issue: I purchased tickets to the show “Awakening” directly at the box office, but the hotel later charged me again for the same tickets. I had proof of payment from my credit card company and was asked to complete a dispute form. I’m confident it will be resolved, but guests should double-check all charges before checking out. • Check-in experience: The check-in line was very long, and there were not enough attendants assisting guests. There are four self-service kiosks meant to speed up check-in and check-out, but unfortunately none of them were working during our arrival. • Smoke ventilation: Although our room was on a higher floor, there were moments when smoke smell entered the room, likely due to casino ventilation. The casino ventilation did not seem strong enough to clear out the smoke, and at times it was difficult to breathe. The pool was closed due to weather, which was understandable but still a bit disappointing. Despite these issues, the positives definitely stood out — especially the staff, food, and room comfort. With better attention to billing accuracy, check-in staffing, and smoke control, this would be an outstanding experience.
• NN

  Nora

  Jan 2, 2026
  4.0
  Starting with the positives: the lost&found team — and the people who found my belongings and tracked down my belongs were absolutely fantastic. I truly appreciate the care and effort that went into getting everything back to me. Thank you! I also had a phenomenal SPA experience. My massage therapist Charlie was outstanding. Her pressure was spot on and her enthusiasm really showed. She’s not only excellent at what she does but also very knowledgeable on sports therapy. Highly recommend her. Areas for improvement: The casino has a strong cigarette smell, the room also felt a bit small compared to Palazzo. Additionally, I requested for some toiletries from the front desk but never received them. Overall, some great service moments, but a few operations details could be improved to match Wynn’s luxury standard.
• BH

  Ben Hashem

  Jan 2, 2026
  1.0
  I have traveled extensively both in the states and internationally. I have never seen such a poor customer service as in Encore Las Vegas. They treated us with such disrespect that I have already decided never to waste my time in this place. You are treated as a number not a customer. They ignored our request for placement of a small refrigerator in the room even though i had asked them at time of my reservation via phone directly with Encore. The time of check in was the worse: "give me your credit card so we can charge the rest of your bill. Then hurry up and wait for hours before our room is ready." Again I had asked to receive our room promptly at 3 pm which is their checkin time due to long trip and being extremely tired. However, they ignored my request again without an explanation. I was told to go and walk around for a few hours and we will call you when your room is ready.
• EK

  Elef Kats

  Dec 31, 2025
  3.0
  Wynn is undeniably gorgeous, with stunning architecture and an impressive collection of high-end designer boutiques. The ambiance is luxurious and visually striking—exactly what one expects from a property of this caliber. However, the overall experience felt somewhat overrated given the price point. After many phone calls prior to arrival, I was clearly told that pets were not allowed. To my surprise, once at the hotel I saw numerous guests with pets of all sizes—on leashes, in strollers, and freely walking through the property. This inconsistency was confusing and disappointing. At check-in, we were informed that our assigned room was on the 5th floor and were encouraged to pay an additional $100 per night to upgrade to a higher floor. Considering the room rate was already close to $500 per night, this felt unnecessary and off-putting. We were also not provided complimentary water upon check-in, and purchasing water on property was extremely expensive—around $11 per bottle. Café Al Teatro, while beautiful, was consistently overcrowded and overpriced, with staff clearly stretched thin, resulting in very long wait times. That said, the room service and housekeeping staff were wonderful and did their best to be welcoming and accommodating. Unfortunately, much of the burden seems to fall on the staff who clean and serve the rooms, while other guest-facing areas like concierge felt less warm and attentive than expected. Overall, Wynn is visually stunning and luxurious, but the service and value did not fully match the hype. A beautiful hotel, yes—but one that could greatly improve consistency, guest care, and value for the price.

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