Wynn Las Vegas

Reviews

• MM

  M. David Cole MD

  Nov 9, 2025
  1.0
  I have always felt that the Wynn hotel was the best hotel in Vegas due to their unwavering commitment to customer service and satisfaction. Unfortunately, this has apparently now completely changed. On my most recent stay at the Wynn in October 2025, I ordered room service consisting of shrimp cocktail and a Cobb salad. Expecting an outstanding meal, what I received was tasteless shrimp, hardly any cocktail sauce, which I requested, and a Cobb salad with undercooked chicken, under cooked bacon, and barbecue sauce, drizzled all over the chicken onto the salad, ruining the salad itself, which was supposed to have ranch dressing. I ate the shrimp begrudgingly, but hardly ate any of the salad, because it was so distasteful, unappealing, and unpalatable. To top everything off, later that evening, I experienced abdominal cramping and diarrhea. Knowing that the Wynn prides itself on customer satisfaction, I had no doubt that the Wynn would make things right. I contacted guest services, and explained the whole situation. To my tremendous surprise, they told me that they had to conduct an investigation into my situation. I was expecting that they would immediately either take the charge off the bill as any reputable restaurant would in a similar situation, or offer me another food item. It took several days, but finally I received a phone call from Jason Wolverton, the apparent manager of guest claims. He rudely and unempathetically advised me that he had reviewed the generic kitchen logs from the time my meal was prepared and assured me that because of this information, he was able to ascertain with 100% certainty that my particular meal was prepared perfectly, which is obviously impossible and ridiculous. But despite me challenging him on this point, he told me there was nothing they were going to do to make anything right for me about my bad customer experience with this meal. I was shocked, disappointed, and disillusioned that the hotel that I always felt was the best on the strip would treat a guest, especially a regular guest who was attending a large yearly meeting at the hotel, this way. My final attempt at allowing the Wynn to live up to its prior standards was to email guest services after my stay. After writing an email, consisting of describing what had happened, I received a reply and a phone call from Bridget Schraderfrith, who described herself as the “assistant director”. She again told me that the kitchen logs proved that my meal was cooked perfectly and that I was wrong in my dissatisfaction with my meal. I was aghast when she again told me that the Wynn hotel was going to be doing absolutely nothing to rectify my issue. Despite their guest, myself, being completely dissatisfied, and frustrated with the whole situation, all she could offer was her arrogance and insincere attitude, that again nothing would be done to provide any service recovery for their guest, me. And this is how the story ends. I wanted to warn potential future guests of the Wynn hotel, that they have lost their way and lost their commitment to outstanding five star customer service. I do not think it is worth paying the premium price for staying at this hotel, if they will not stand by their products, and do the most obvious thing that all reputable restaurants, when a customer does not feel that a meal is prepared properly, it is either taken off the bill or another meal is offered. The two Wynn employees that I dealt with were not representative of the reputation of this hotel. I myself own a business, and I would never tolerate employees like this, and I would never treat customers like this. In the future, I will be doing my best to avoid staying at this hotel. They have definitely lost my business, and I hope you strongly consider staying somewhere else, and hopefully will experience proper customer service.
• MT

  MaRk TaN

  Nov 9, 2025
  5.0
  We stayed at the encore twice. Rooms were perfect and beds were so comfortable. It was very quiet and we could really sleep in. If you are there for the first time as a member, apply for a membership card and participate in the slots bonus. It is a must do as it makes it far easier to win big. Watch awakening, Wynn’s in-house theatric show. The food at the restaurants weren’t so good though; we ate at Jardin, Allegro, Charlie’s sports bar, and sw steakhouse. Nothing wow’ed unfortunately.
• PJ

  Porter Johnson

  Nov 6, 2025
  1.0
  My colleagues and I were in town this week for a business seminar (CEMA), and after a few days in Vegas at another hotel, we decided to make a big upgrade and get a really nice room at the Wynn on Wednesday night, expecting an improvement in both experience and service. Unfortunately, my first impression of the casino itself was far from what I anticipated from a resort with such a strong reputation. The hotel rooms were, without question, beautiful — modern, spacious, and comfortable. It’s the one aspect of the stay I’ve been genuinely impressed with. However, that’s where the positives end. After dinner in the food court, my friends and I stopped by the casino floor to play some roulette. All the tables were empty, so we figured it would be a good chance to relax and have some fun. The plan was to only play a few spins before heading back to the room.. It was my first time gambling at the Wynn, and after waiting nearly 20 minutes for the dealer and pit boss to verify my identity and return the money I had handed over to buy in, I was completely disappointed. I was backed off from all drinks and removed from the table before even placing a single bet. In the end, the pit boss admitted that they were wrong and that the whole situation had been a mistake — but by then, it was more about how I was treated than the mistake itself. If you’re planning on playing at this casino, I recommend getting a players card to avoid going through the same headache. I also suggest double-checking that you’re being paid correctly, as I witnessed one of my colleagues almost be significantly underpaid after winning a big bet. This is the first time something like this has ever happened to me at any casino, and it’s unfortunate that it happened at the Wynn on my first stay.
• TK

  Timothy K

  Nov 6, 2025
  1.0
  Was really looking forward to my stay here for a night from NY on the last day of our trip but I am highly disappointed in only being here a few hours and my blood pressure is already sky high and experience ruined. Upon re-entering my room on the 60th floor, which by the way, thank you Nancy at the front desk for making check-in a nice experience, there was a loud knocking noise. I called the front desk twice about this concern and they assured me security was on the way. Over an hour wait and called front desk again and was told security was on there way up the elevator. Half hour later, nothing. I had to go all the way back downstairs to get an answer as to what the problem was. Serious issue with the elevator shaft. You can hear the noises all over the hotel on the top floorS. For something I was so excited about being and staying at the Wynn. It’s been horrible and I’m so sad about it.
• CT

  Corey Tremaine

  Oct 31, 2025
  2.0
  Check in time is advertised as 3 pm, with the potential for "early check in " as early as 11 a.m. Many people in our group didn't get to check in until well after 3 pm. My room, despite a request for early check-in, wasn't ready until 4:30 where others who arrived 5+ hours after me got their rooms closer to 4 pm; so the room assignments seem too random (versus on a first come first serve basis) as well. Also, it seemed too random that suddenly a ton of rooms for our group opened up in between 4 pm & 6 pm that weren't ready at 1pm, 2pm, 3pm, etc.. Almost like they were hoping we'd gamble a bit before we got changed / settled in for our business meetings starting late afternoon...Hotel is beautiful, rooms are great & spacious; just know that the check-in "policy" they follow doesn't match what is advertised on their site. Day of travel was lower than normal (a Tuesday), which increased my/our expectations to be able to check in 1-2 hours early, versus having to wait extra & then checking in late.

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