Westgate Las Vegas Resort & Casino

Reviews

• KP

  kelsey pinckney

  2 days ago
  1.0
  Leaving a 1 star review due to being conned into a timeshare presentation during my stay in Las Vegas. Was told that the presentation would only be 90 minutes and ended up being stuck there for almost four hours. They wouldn’t take no as an answer and kept bringing back different pricing options and offers that were drastically less each time, seemed super scammy. If you are walking the trip and get offered event tickets at a discounted or for free as long as you attend a presentation, do not do it. Definitely not worth it especially if you are just trying to enjoy your vacation and not trying to sign a lifelong commitment for a timeshare.
• CT

  christine trexler

  Feb 24, 2026
  5.0
  For a bit of an older hotel with a lot of history this is by far the best in Vegas. I’ve stayed at the Westgate Las Vegas resort twice a year every year since 2015 and I wouldn’t stay anywhere else! (Not timeshare owner) They have so many great dining options from Benihana’s to a really good Italian restaurant And Edge steakhouse is one of the best steakhouses in my opinion .Their slot machines are nice and a lot of new games have been added! I’ve never had to go looking for a cocktail waitress. They’re always around for easy access to a great cocktail . One of my favorite things is their new bar at the start of the casino floor. I believe it’s called velvet. I went there every single night this past trip and got a really good crafted cocktail . The espresso martinis definitely are on point ! table games are On the cheaper side as well. They have the largest sports book in Vegas. You really do have to see it. It is just wall to wall televisions With really nice comfy chairs. They have a tattoo parlor if you were brave enough and a wedding chapel. The rooms are always clean and comfortable and newly renovated. There is a new television show that came out called pluribus and a few of the episodes featured the Westgate. I was so incredibly excited and happy to see that they have a really cool, fun prop from the show in the main casino floor. I won’t give it away, but it’ll be easy to find . They also have nods to the show on their big sign out front .well done Westgate! Lastly one of the best perks is that it’s on the monorail easy access to all other casinos and hotels if you’d like to casino hop. Highly recommend the Westgate Las Vegas
• NC

  Nia Carpenter

  Feb 23, 2026
  1.0
  Our experience at Westgate Resorts in Las Vegas was extremely disappointing. We were given rewards on the Strip by a representative named Justin to attend a timeshare presentation. However, when we arrived, the representative ( Courtney ) questioned us as if we were being dishonest about what we received. She stated she needed to speak with a manager to “see if we were telling the truth.” That alone was offensive and unprofessional. After reviewing paperwork, she returned and suddenly said there were no available classes until the day after we were scheduled to leave town. The entire interaction felt dismissive and, honestly, discriminatory. If your representatives are offering certain rewards, your staff should be aligned instead of making guests feel accused or uncomfortable. The handling of this situation was unacceptable. I will never come to Westgate again or any of my family members!
• JA

  John Anaya

  Feb 11, 2026
  1.0
  I stayed at the Westgate Las Vegas Resort as part of an owners’ weekend (4 days / 3 nights), which included a required 90-minute presentation regarding a potential upgrade to my existing ownership. Initially, the presentation was fine, and I was open to the information being shared. However, once I mentioned that I am currently in the process of purchasing a home, the concierge assisting us, Samantha, displayed a noticeable and immediate change in attitude. Despite my attempt to explain that I would be open to discussing an upgrade after closing on my home, she became dismissive and increasingly unprofessional toward both my wife and me. During the interaction, Samantha repeatedly attempted to take paperwork out of my hands and made unwanted physical contact by grabbing my hand. When I stood up to remove myself from the situation, she continued approaching me in a manner that made me uncomfortable and felt confrontational. I ultimately had to get the attention of another employee in order to leave the area. That employee escorted me out while I explained what had occurred. Unfortunately, the situation escalated further when Samantha approached me again, demanding a pen back. This was a standard Westgate pen, readily available throughout the resort. She then proceeded to use profanity toward me and continued to harass me before finally leaving. I requested to speak with a manager at that time and was told that one was not available on-site. A manager did not attempt to contact me until the morning of my checkout—approximately 48 hours after the incident—at which point I was already waiting for valet service. The only request made was for me to complete a comment card, which felt dismissive given the seriousness of the situation. As an owner with Westgate, I found this experience deeply disappointing and unacceptable. The conduct displayed during this sales presentation was aggressive, unprofessional, and crossed personal boundaries. Due to this experience, I am extremely unlikely to stay at the Westgate Las Vegas Resort again. I believe owners and guests should be aware that when approached by staff offering a “welcome gift,” refusal may not be respected, and the interaction may become uncomfortable or confrontational. This experience does not reflect the level of service I expect as an owner, and I hope it is addressed appropriately.
• SM

  Steve Murray

  Feb 8, 2026
  5.0
  I originally chose the Westgate Las Vegas Resort and Casino because of its proximity to the Las Vegas Convention Center—but I ultimately fell in love with the property for entirely different reasons. I’ll come back to that in a moment. From a location standpoint, it’s hard to beat. You can be inside the convention center in a matter of minutes, which quickly made Westgate my go-to resort when bringing my team to Las Vegas to exhibit. Over the years, we’ve stayed up and down the Strip at many excellent properties—places that fully immerse you in the classic Vegas hustle and bustle. Westgate, however, offers something different. As I got to know the property, I realized you truly don’t need to leave it. The variety of on-site dining is exceptional—from the first-class Edge Steakhouse to Italian cuisine, three Asian restaurants, and of course Sid’s. Every option is consistently excellent and never disappointing. Full disclosure: I’m not a gambler, so while the casino is very nice, it never factored into my decision to call Westgate home. What did hook me was the staff. On my most recent stay, two associates went genuinely above and beyond. A maintenance team member was doing touch-up painting near the conference area and noticed I was having trouble locating the correct meeting room for my group. He immediately realized the room signage was incorrect and took it upon himself to replace it on the spot—problem solved without me even asking. The second standout is Gina Dolyniuk, Group Sales Manager at Westgate. Gina has always been a pleasure to work with over the years, but this time she raised the bar even higher. From the seamless execution of our group contract, to coordinating with food and beverage for special restaurant reservations, to resolving an after-stay issue in truly over-the-top fashion she never missed a detail. After my stay, Gina reached out to ask if someone from our group had left behind a pair of AirPods. Of course, they were mine. I was convinced I had lost them at the airport and that they were gone forever. Not only did Gina track them down, but she also personally mailed them back to me. That level of care and follow-through is rare. And that’s exactly why my team and I consider the Westgate Las Vegas Resort and Casino our home for all Las Vegas conventions.

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