Westgate Las Vegas Resort & Casino

Reviews

• KC

  Kelly Clark

  1 day ago
  5.0
  We always choose Westgate, for the Breeders Cup, and meet a group of about 20 each year...... The Sportsbook is the Best on the Strip. The Casino staff is Awesome!!. Preston Sugahara, Casino Host, always makes me feel important. He takes time out of his day to always say Hello and ask if I need anything and we talk about his Bears!. LaTanya Cooper, Assistant Casino Manager, is very friendly, yet professional, making time for us to catch up each year. I also had the pleasure of meeting Dawn Rawle, VP Marketing & Entertainment, she was very professional and took time out of her busy schedule to chat. The staff is very friendly and treats everyone with Respect.......
• DR

  Deb Rudloff

  Nov 17, 2025
  5.0
  We did a girls’ trip to Vegas to see Barry Manilow and to celebrate a 75th birthday (or two). We chose the Westgate because that is where his show was. We loved the location. Being hooked to the monorail was bonus. We could see the Sphere and High Roller (ferris wheel) from our Presidential Suite. We enjoyed the 4 (king size) bedrooms, 6 bathrooms and 2 living areas. Since there were 5 of us, the smaller living area was a convenient extra bedroom. It was easy to access our Grand Canyon and Red Rock tours through the separate bus pick up area. Uber and Lyft were accessible at another entrance, making it easy to find your ride. The $100 per day food credit was a nice plus. It comes off your bill automatically and doesn’t appear as a credit. (Breakfast was $14 instead if $114 with a credit.). Jimmy at the taxi stand was awesome.
• RR

  Rachel

  Nov 16, 2025
  1.0
  I stayed at the Westgate Hotel for a Pokémon event with my 14-year-old child, and this was one of the most disorganized hotel experiences I’ve ever had. Staff constantly gave incorrect or conflicting directions, and not a single employee offered to walk us to the correct location. The property is huge and confusing, yet the attitude was very much “figure it out yourself,” which made navigating the hotel extremely stressful with a child. There was also no staff presence by the front doors to help guests, answer questions, or guide people who clearly needed assistance. At one point, I wasn’t even told that I had to walk through a sports bar just to reach the Uber pickup area — something that should have been explained clearly upfront. On top of that, the entire environment was uncomfortable. The constant smoking throughout the hotel was overwhelming, especially for families. Several staff members were rude, dismissive, and unhelpful, acting irritated anytime I asked for guidance. Basic customer service was completely lacking. The Pokémon event itself was well-run, but Westgate made the overall experience frustrating and unfavorable. I would not recommend this hotel to families, event attendees, or anyone expecting clear communication, helpful staff, or a clean and organized environment.
• PP

  Pismo

  Nov 13, 2025
  3.0
  Perfectly fine hotel/casino to stay in while in Vegas. The location isn't the best but the sports book and most of the employees have been great with a couple of glaring exceptions. The time share people are everywhere. We turned down four just walking to our room. But that isn't the worst part. The employee standing outside the Soap Sanctuary is rude, pushy and won't take "no" for an answer. We encountered this a year or so ago when I politely told her "no thank you" and was met with "Why don't you let your wife speak for herself?" I thought this may have been a one off but while checking in today, we were once again accosted by an aggressive, disrespectful employee of Soap Sanctuary who wouldn't leave us alone. Because of these two factors, we've scratched the Westgate off of our list for any future trips.
• LA

  Lauren Aboussleman

  Nov 10, 2025
  1.0
  Saw someone else say they were harassed by time share employees, couldn’t have worded it better. Do NOT go on the “tour” for free tickets to shows. They told us it would last 2 hours and include free breakfast. We had to put a $50 deposit down incase we no-showed… then they proceeded to hold that $50 over our head and not let us leave. We were there for almost 4 hours. I told them multiple times we needed to leave and they said “We know your time is valuable, but just answer me this….” And continued on their spiel. I was LIVID by the end. They didn’t even know where to send us to get our refund. She goes “I don’t know where that’s at, we’ll have to find out” we went through FIVE people to finally get it… and they promised us cash as the refund, but then said “it’ll be back on your card in 3-4 business days”🙄🙄🙄 At the beginning they promised us free show tickets that we could use anytime. When we got the tickets, they said they expire in 5 days. While they held us there for almost 4 hours, they barraged us with questions about why we did not want to buy their timeshare. They would not take no for an answer. After hours of questioning when we finally just said bluntly, “we just don’t want it” they said “give us reasons why”. I have been to other time share presentations before, but this was by FAR the worst! We felt literally trapped. By the end I was ready to call security, I was practically screaming at them. Anyways… wouldn’t recommend.

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