Westgate Las Vegas Resort & Casino

Reviews

• AA

  alkc

  1 day ago
  1.0
  I own a Westgate property and pay annual maintenance fees. I gave my week to a relative, and they told me that at check-in, they were pressured to change their schedule to attend a sales conference. The villa didn't have a washer, dryer, or stove. Two days into their stay, half the villa was without electricity. Furthermore, they noticed someone had visited the villa even though they had been told that no one would come to clean during their stay. This is the third time we've used our Westgate vacation packages, and we've never had a completely satisfactory stay. It bothers me that we pay for maintenance and then, when I visit, the apartments aren't clean and the appliances aren't working. Sometimes, the salesperson tells you they'll send someone, but they never show up unless you arrange it yourself.
• JA

  John Anaya

  4 days ago
  1.0
  I stayed at the Westgate Las Vegas Resort as part of an owners’ weekend (4 days / 3 nights), which included a required 90-minute presentation regarding a potential upgrade to my existing ownership. Initially, the presentation was fine, and I was open to the information being shared. However, once I mentioned that I am currently in the process of purchasing a home, the concierge assisting us, Samantha, displayed a noticeable and immediate change in attitude. Despite my attempt to explain that I would be open to discussing an upgrade after closing on my home, she became dismissive and increasingly unprofessional toward both my wife and me. During the interaction, Samantha repeatedly attempted to take paperwork out of my hands and made unwanted physical contact by grabbing my hand. When I stood up to remove myself from the situation, she continued approaching me in a manner that made me uncomfortable and felt confrontational. I ultimately had to get the attention of another employee in order to leave the area. That employee escorted me out while I explained what had occurred. Unfortunately, the situation escalated further when Samantha approached me again, demanding a pen back. This was a standard Westgate pen, readily available throughout the resort. She then proceeded to use profanity toward me and continued to harass me before finally leaving. I requested to speak with a manager at that time and was told that one was not available on-site. A manager did not attempt to contact me until the morning of my checkout—approximately 48 hours after the incident—at which point I was already waiting for valet service. The only request made was for me to complete a comment card, which felt dismissive given the seriousness of the situation. As an owner with Westgate, I found this experience deeply disappointing and unacceptable. The conduct displayed during this sales presentation was aggressive, unprofessional, and crossed personal boundaries. Due to this experience, I am extremely unlikely to stay at the Westgate Las Vegas Resort again. I believe owners and guests should be aware that when approached by staff offering a “welcome gift,” refusal may not be respected, and the interaction may become uncomfortable or confrontational. This experience does not reflect the level of service I expect as an owner, and I hope it is addressed appropriately.
• WM

  Wolfgang M.

  Feb 1, 2026
  1.0
  Achtung Abzocke, ich habe 2 Zimmer über ein Reisebüro gebucht zum Fixpreis, bei meiner Ankunft hieß es ich muss pro Zimmer zusätzlich noch mehr als 800 $ also in Summe 1.600$ für den Aufenthalt zahlen. Ansonsten kann ich meine Zimmer nicht beziehen. Habe nachgwiesen, dass ich einen Pauschalurlaub gebucht habe, in dem auch die Zimmerpreise fixiert und bereits bezahlt waren. Leider interessierte das an der Rezeption niemand. Entweder ich zahle, oder ich muss mir ein anderes Hotel suchen. Daher war die einzige Möglichkeit in der Vorweihnachtszeit, das zu begleichen um mit der Familie nicht auf der Straße zu stehen. Also habe ich mich gleich an den PC gesetzt und dies meinem Reisebüro mitgeteilt. Die rasche Antwort war: Ist nicht zulässig. Ich soll mit dem Management reden, was ich auch unmittelbar machte. Jedoch interessierte das den Manager nicht. Er drehte sich einfach um und ging: er hätte noch einen wichtigen Termin. In der gesamten Aufenthaltsdauer von 14 Tagen wurden die Räume, trotz täglicher Anrufe und Beschwerden nur sechs Mal gereinigt. Fotodokumentation natürlich erstellt. Die Intervention bei meinem Reisebüro nach meiner Rückkehr hatte Erfolg und ich bekam wenigstens die zu viel gezahlten Beträge zurück. Das Guest Service bedrängt dich täglich bei einer Verlaufsveranstaltung mitzumachen, bei der sie dir versuchen in mehren Stunden ein timesharing Modell zu verkaufen. Wir haben die Versuche abgewehrt, aber haben von anderen Gästen diese Verkaufsveranstaltung als absolut penetrant kommuniziert bekommen. Alles in allem ein abgerocktes Hotel, das die besten Zeiten schon längst vorüber hat und dessen Management und Personal sich diesem Zustand angepasst hat. Um hier alle Missstände aufzuzählen fehlt mir die Zeit und ehrlich gesagt auch die Lust, die Foto Dokumentation werde ich auszugsweise an diesen Post nocht anhängen.
• AM

  Ancizar Murcia

  Jan 31, 2026
  5.0
  La Experiencia General: Hospedarse en el antiguo LVH es sumergirse en la historia de Las Vegas. No es el típico resort ultra-moderno y minimalista del Strip, y esa es precisamente su mayor virtud. Desde que entras, se siente esa vibra clásica de la era de Elvis Presley (quien hizo de este lugar su hogar por años). Aunque ha pasado por varias renovaciones bajo la marca Westgate, el hotel mantiene ese carácter grandioso y espacioso que ya no se construye hoy en día. La Habitación: Me alojé en una de las habitaciones remodeladas (Signature Room) y la diferencia es notable. La cama era sumamente cómoda y las vistas hacia el campo de golf de Las Vegas Country Club y el Sphere a lo lejos eran espectaculares. Si bien algunas áreas de los pasillos aún delatan la edad del edificio, la limpieza fue impecable durante toda mi estancia. Un punto a favor: las habitaciones son considerablemente más grandes que las de los hoteles más nuevos. Ubicación y Transporte: Este es un punto clave. El hotel no está directamente en el Strip, lo cual puede ser una ventaja o desventaja. Lo bueno: Es mucho más tranquilo y menos caótico. Además, tiene su propia parada del Monorraíl de Las Vegas, lo que te permite llegar al Caesars Palace o al MGM Grand en unos 15 minutos sin lidiar con el tráfico. Lo malo: Si quieres ir caminando a otros casinos famosos, prepárate para una caminata larga o depender del transporte. Casino y Entretenimiento: El SuperBook es, sin duda, el mejor lugar de la ciudad para los amantes de los deportes. Las pantallas son masivas y la atmósfera durante los fines de semana de NFL es eléctrica. Es un paraíso para los apostadores. En cuanto al entretenimiento, el teatro sigue albergando shows de gran nivel (como Barry Manilow), manteniendo viva la tradición del espectáculo de variedades de Vegas. Gastronomía: Comí en Benihana Village, y sigue siendo una de las experiencias visuales más interesantes de la propiedad con sus jardines interiores y puentes. También está Edge Steakhouse, que compite fácilmente con los mejores restaurantes de cortes de carne de la ciudad en cuanto a calidad y servicio. Puntos a mejorar: El proceso de Check-in: A veces puede ser lento, especialmente en horas pico de convenciones debido a su cercanía con el Centro de Convenciones de Las Vegas. Tarifas de Resort: Como casi todos los hoteles en Vegas, el cargo por resort es algo elevado, aunque aquí al menos tienes acceso a un gimnasio decente y Wi-Fi estable. Veredicto Final: Si buscas el lujo frío y de cristal de los hoteles del Strip, quizás este no sea tu lugar. Pero si buscas un hotel con alma, historia, un sportsbook de clase mundial y habitaciones espaciosas a un precio más razonable, el Westgate (LVH) es una joya que sigue brillando. Ideal para convencionistas y viajeros que aprecian el estilo "Vintage Vegas".
• DM

  David McNulty

  Jan 24, 2026
  1.0
  I stayed at the Westgate Resort for a business conference at the convention center June 2025. I spent almost all my time in the conferences and came back to my room only to sleep. I checked out of my room with no walkthrough. Two weeks later I received my credit card statement and found they charged my card a random amount of $1,500. It must have been a fraudulent transaction. I figured it was a deposit they forgot to refund. I called my CC company and filed a fraudulent claim to have it removed. After 3 months, I received notice from my CC company that the Westgate Resort reported that their "housekeeping" department discovered a broken TV and that the charge was valid for "incidentals". Now, keep in mind I don't watch TV and if I did and it wasn't working, I would have reported it to the front desk. Notwithstanding, any random charges should be verified by photos, documents, some sort of "proof" that if I was the person that allegedly damaged their TV and that the not surprisingly exact cost for a new TV was the $1,500 incidental charge, someone should have notified me rather than scamming my card. I tried working with my CC company and they refused to credit me back saying that they had no grounds to do so even though I contacted their supervisors in their fraud division. As of now, I am filing a small claims lawsuit against the Westgate Resort for a refund plus more for the trouble. Word to the wise. This resort is a TOTAL scam! It's not the first time they tried to scam my card. They tried it back in February at another conference I attended there. The only reason I booked a room there was because I could walk to the convention center. Folks, Las Vegas is and always will be a scamming city. I will never go back there for any conferences no matter what and look forward to keeping my money close to my side. NEVER EVER book a room at the Westgate Resort. Trust me. If you like your money, stay somewhere else. That place is literally and utterly a scamming place!

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