Waldorf Astoria Las Vegas

Reviews

• JA

  Joe Andon

  1 day ago
  3.0
  Mixed feelings about this hotel because the building and location are great but the management is poor. There was construction most days I've been here, however the hotel didn't let me know about it until we got here, instead of at the point of booking. The rooms received a letter saying construction will start at 10am, however it started at 9am. The only decent area to sit is at the bar and lounge on level 23, the first time I went there I was told I couldn't use it despite many other guests using it, as they where understaffed. So I went to my room to order room service, but there was nobody available for 30mins to answer the phone during the middle of the day. Once I did make it to level 23 to use the lounge one night after a business dinner, we where promptly kicked out of the lounge by hotel security at 11pm, which is a unreal time to close the only sitting area in the hotel, in Vegas?
• SR

  Steve Reed

  3 days ago
  5.0
  I was a big fan of the Mandarin Oriental and had never been back since it changed to a Waldorf Astoria. That was until New Years 2026. I was surprised and impressed at how well this hotel has transitioned into a Waldorf. The rooms, the service, the spa and everything else that goes with the hotel is amazing. It’s the best place to be on the strip without being on the strip. Non gaming and non smoking is key to this vegas experience. Add to that the location to access everything else that is Vegas makes it the perfect way to do vegas and have a retreat from all that. The only downside was on our first day. We left our room for hours and hours and yet it wasn’t made up by housekeeping until we called multiple times and spent more time in the bar to let them access the room. We are talking 6pm. That was a bummer. They quickly corrected that though and the service was flawless after that. I do believe they, like many other companies, are experiencing staffing issues which I totally understand. The fact that they corrected the problem and impressed me afterwards gained my five star review. Thank you. I can’t wait to visit again.
• ML

  Martin Lee

  4 days ago
  1.0
  Note I sent to Hilton CEO: Hi Chris: For continuous improvement purposes, I would like to share my recent experience with the Waldorf Astoria Hotel in Las Vegas. Back in November, my wife and I had afternoon tea at the hotel only to be disappointed with the quality of food and average service. Specifically, the sandwiches were not fresh as the bread was quite hard. Our waitress, while friendly, just didn’t deliver 5 star level of service especially given the price we paid for our meal. Despite this disappointing experience, we wanted to experience the hotel more fully with a planned stay. Fast forward last week where we stayed for 2 nights. Renata, front desk, effectively convinced us to upgrade to a suite which we paid $500 for. Fifteen minutes into our stay, a staff member from housekeeping walks into our suite without knocking. As we were standing in the living room, we would have heard her knock which she claims to have done. This, again, was not what 5 star service should look like. In the evening, we asked for our Porsche so we can get to the Wynn for dinner and show only to find out that valet had lost the key to our car. This was shocking as its never happened to us before. I was very upset as we had to miss our dinner reservations. Manager on duty, Jeremy, went into action to try and sort things out but showed a lack of empathy for the frustration we were feeling. After I had a chance to calm down, I demanded to be compensated for our trouble which Jeremy agreed to. The key was found the next day. During the second day of our stay, we had lunch at the hotel cafe and was shocked with the $32 French dip. Quality of the food was substandard and service was just average. Price was not justified given the mentioned. In closing, we don’t mind paying for luxury, great food and 5 star service as we have traveled around the world where we know what great looks like. We have the highest status with Marriott but wanted to give Waldorf / Hilton a chance. Unfortunately, your Las Vegas location pretends to be a 5 star hotel but is offering 2 star service and food quality. It’s clear that the hotel is not being managed to its potential. Thank you for listening. Wishing you and the Hilton team a great 2026. Sincerely,
• YY

  YJ

  Jan 4, 2026
  1.0
  다음에는 절대로 이용하고 싶지 않고, 가고싶지도 않은 호텔 중에 하나입니다.. 위치 좋고.. 시설도 즇은 만큼..가격은 결코 싸지 않지만.. 그래도, 연말 연초를 라스베가스에서 즐기고 싶어서 선택을 했습니다.. 직원들 대부분 친절합니다.. 하지만, 일부 직원들의 접객 태도등은 말도 안되는 변명으로 손님을 기망하는 듯한 태도가 매우 불쾌하게 만듭니다.. 힐튼 어너스 다이아몬드맴버로 몇 개월 전부터 연말특수 상황에 맞춰 미리미리 예약했음에도 붙구하고… 엘리베이터 벽 뒤의 방으로 배정, 엘리베이터가 움직일 때의 소음이너무 시끄러웠고..샤워실에 조명이 고장나서 불이 켜지지 않았습니다.(결국 잠도 제대로 못 잤음) 체크인 하자마자..짐도 풀지 않고, 전화로 교체를 요청했지만.. 연말이라 오버부킹으로 방 교체가 어려워서 미안하다며, 다음날 바꿔준다 하였지만, 다음날 오후 1시 넘을때까지 아무런 연락이 업었습니다. 기다리다가 다시 전화를 걸어 언제 교체가 되느냐..나가지도 못한다 말하니...지금은 방의 여유가 많으니..체크인 시간인 4시까지 업그레이드 된 방을 잡아주겠다며…준비해서 연락을 할테니 걱정말라고 하였지만 5시 반까지 연락이 없었습니다.. 그래서, 5시 반에 프론트에 가서 방 교체가 어떻게 되었냐 묻자.. 업그레이드 된 방이 준비되어 전화를 여러차례 했으나, 연락이 안되어서 다른 손님에게 배정이 되었고.. 오늘도 풀 부킹이라는 말도 안되는 변명을 하였고, (준비된 방을 왜?) 전화 온 적이 없다 하니 부재중이거나 스팸처리 된거 아니냐며 풀 부킹이니 업그레이는 힘들고 그냥 옆에 다른방 주겠다하였음.. (확인했지만 스팸처리도 부재중도 없었음) 준비된 방을 전화연락이 안되었다고 다른손님에게 배정이 된것이 말이 되냐 묻자.. 매니저라는 사람이 나와서 하는말이 그 직원 말이 맞다고 답변을… 그래서, 연말연초부터 기분이 더이상 나쁠 필요가 없을 것 같아서, 그냥 아무 방이나 달라고 하자.. 매니저가 하는말… 방금 누가 취소해서 업그레이드 된 방을 줄께.. 장난하나? 이런 생각이 제일 먼저 들더군요.. 연말연초라는 이유로 비싼 숙박비를 내면서.. 이런 대우를 받아야하나 생각도 들고.. 이 리뷰에 분명 호텔 직원분이 댓글을 달면서 사과를 하는 척 하겠지만, 당시 그자리에서 그 누구도 “Sorry”라는 말은 전혀 없었습니다. 아니, 그런 단어 조차 사용하지 않았음..
• MS

  Mark Strango

  Jan 1, 2026
  2.0
  First the good, its looks very nice, the main hall and common areas are well kept and cleaned, needs some dusting. The staff all have a smile and are professional in thier handling with customers in stressful situations on my observations. The grounds and hotel are SMOKE FREE ZONES. For the not so good, security is minimal, its a feel good security using a elevator to the 3rd floor then having someone behind a pastry Cafe desk, (wich seemed to never have coffee ready and days old pastries on the counter) for you to pass them to another set of elevators to get to the rooms that use the room key to allow the elevator to select a floor , however it does not restrict the floor allowed to be selected, I observed only one person scan a key and multiple floors and people select floors to willy nilly go wherever. Staff that smoke tend to in the middle of the drive and not in the one location that is clearly marked for the smoking area. The rooms matinance could use attention, sloppy Caulking, sloppy paint (wrong sheen), clear water damage that has been just painted over and ignored to the root cause.

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