Virgin Hotels Las Vegas, Curio Collection by Hilton

Reviews

• SJ

  S J

  1 day ago
  1.0
  Probably the worst hotel I've stayed at for years. I'm surprised Hilton hasn't pulled away the Curio Collection franchise from it. Ruby Tower Grand Suites may not even have a coffeemaker, but they don't claim to have them, anyway. The bedroom feels too cramped. The decor desperately needs an upgrade. Harrah's has cheaper but way better renovated suites. Staff is quite attentive, but that doesn't make up for the rest. This hotel has a casino & you have to walk a lot through the casino floor on the way to your rooms. For people in your group with mobility issues who don't intend to gamble, the Trump International hotel may be a bit better, as you may not have to walk as much. Even at this hotel, though, you can get a wheelchair via the bell desk.
• NE

  Nader Emami

  2 days ago
  3.0
  Clean, modern rooms and common areas. The pool and outdoor patio region is nicely designed and well kept. Casino is average, no complaints. Good selection of restaurants. Close proximity to the strip and airport. The first room I was in at the Canyon tower had an outside generator/AC balcony that would entrap and amplify the noise of airplanes immensely, to the point where I could not fall back asleep without NC headphones. The Opal tower room did not have this issue. The primary concern is the service of the front end staff. Poor, unfriendly, and uncaring attitude. I stood in the invited guests line due to having Hilton Gold, being the only one in the line, and watched 6 groups from the regular line be called before I was. What a joke, what is the purpose of the priority line if it is not prioritized. Upon being called up, the attitude of the reception has the descriptors I previously wrote.
• SS

  Shawna

  6 days ago
  5.0
  This was our second stay here and they have stepped it up a notch in terms of service. Every employee was super helpful, friendly and eager to accommodate. This was so refreshing! As a diamond member with Hilton, I rarely get this treatment in the US. We were upgraded to a suite in the Ruby Tower which was spacious and the bed was super comfortable. The bathroom was huge and the changing room with makeup table and full mirror is reason enough to stay here alone. We had a wonderful stay for my husbands birthday and we will be back. Free parking and location are perfect for us as we like to have a car to explore. We spent some time gambling at the casino and I was disappointed that there was only one roulette table and it was always full. One negative note on suites - could use a small usable fridge, coffee maker and microwave. I understand not having these in regular rooms but seems like it should be standard in a suite. Overall a great, comfy stay.
• TS

  Taya Staples

  Feb 24, 2026
  2.0
  We stayed here May 2025 and would not stay here again over an incident that happened at the pool. A man, who later admitted he was an employee of the hotel/their pool maintenance claimed 2 of the very limited number of pool chairs with towels prior to the pool opening. The chairs stayed unoccupied for over 2 hours so my husband and I finally decided to remove the towels (after consulting with pool staff on their unoccupied chair policy, which there was none) since there was no where else to sit. The man came back eventually and brought security with him, who asked us to leave the chairs. This is not an acceptable way to treat guests, especially to remove guests from chairs so an employee could take them when it was questionable if he even should have had claim to the chairs in the first place. This pool “employee” also confronted us with aggression and anger, and hurled insults calling me a liar and that I stole his stuff, which wasn’t the case. This hotel needs an unoccupied pool chair policy, especially considering how few chairs are available for guests. Our concierge at the Ruby Tower was great, very kind, apologetic, understanding, and helpful. I appreciate that he took our concern seriously. A manager was given my husband’s name and contact information to discuss the incident, but unfortunately we never heard from the manager. It is concerning how some employees were allowed to treat guests and with no follow up from management. I can only hope management did something about this pool employee and they just forgot to follow up with us. On our next trip to Vegas, we will be choosing another hotel.
• VB

  Vikki Baxter

  Feb 11, 2026
  1.0
  I am Hilton honors gold and prior to a concert I paid a lot money for I was attempting to come into my room to take a nap. They hold large events outside and have the bass high and volume unreasonably high. I called to the front desk and even asked to speak to a manager and they said until 10pm the event would be blasting music. They said they will call and ask for it to be turned down. Everything for today is on a very reasonable schedule I had been planning for months for my daughter’s birthday. They tried to tell me they could switch me to a new room but I have no desire or energy to pack up everything. It was unfair they didn’t warn me the event would be blasting music so that my Room up on the 10th floor would sound and feel like a nightclub. I would have stayed somewhere else if they warned me that the hotel room isn’t quiet and potentially going to hear VERY unreasonable loud music from the ground level events even up on the 10th floor. All the manager offered was a late check out which does no good since I have a tour pre paid for tomorrow. I paid with points and I said I don’t think I should be charged the points for the room and he just wanted to put me on hold. I just want to be taking a nap right now and even thru my noise cancelling head phones I heard the music and base. Very unfair I was also told I am the first guest to call. Truly no point of having Hilton honors gold and being treated this way. Just a mom trying to make a memorable experience for her daughter, but the staff here said they have no control over the events & noise :-(

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