Virgin Hotels Las Vegas, Curio Collection by Hilton

Reviews

• TG

  Thomas Gao

  Jan 6, 2026
  1.0
  I had a disappointing experience at this property, primarily due to a lack of transparency regarding member benefits and billing. At check-in, the front desk failed to mention our $100 Amex credit or our Hilton Gold benefits. The billing issues continued when I discovered I had been overcharged by $30. When I brought this to the agent's attention, they were dismissive and refused to verify the simple facts of the error. I was forced to wait 45 minutes for a manager to finally intervene and correct the mistake. Furthermore, be aware that the $10.83 bottled water in the room is categorized as a "minibar item." Despite our gold member daily $15 credit and Amex $100 credits, the hotel refused to apply our benefits to this charge.
• BM

  Big Mike

  Jan 6, 2026
  5.0
  Rooms are nice, seem like they've been updated recently. Stayed in a Ruby Tower suite, spacious enough, huge gorgeous bathroom. The lighting controls are a little odd, long press for dim, quick press for switching, takes some practice to get right and the labels for which switch does what are quite faint. They weirdly reset when you leave the room for a little while, have to go through and dial in the levels all over each time. Mattress is plush, furniture is comfortable enough. Wish there were more drawers for organizing stuff. The center TV console in the room is huge, takes a lot of space that could be used for drawers? Good mix of restaurant options, from cheap tasty pizza slices to - wait for it - a Nobu? Great outdoor spaces and sand lined pools, family friendly, cabanas. Recommend for a near-strip stay!
• NN

  NuCreation

  Jan 4, 2026
  4.0
  Happy New Year! This was my first time staying at the Virgin Hotel in Vegas, and overall, it was a solid experience. We booked through AMX, which made everything super easy, and the price was very reasonable. We checked in on December 28, 2025, and I loved that it wasn’t crazy busy or packed. The vibe was mellow, which was a huge plus for us. The staff was friendly and welcoming, and check-in was smooth. One perk of booking through the AMX Hotel Collection was the free breakfast credit, but that came with some limitations. The credit could only be used at certain spots, which was a bit of a bummer. We ended up using it only at the breakfast place inside the casino. Let’s just say… the breakfast wasn’t too exciting to mention 😅 I didn’t eat much, was still hungry afterward, and had to grab food outside the hotel anyway. Another small downside—there aren’t very clear signs in the casino area saying it’s 21+ only. I was with my 1-year-old son, and while my husband stepped away for just a few minutes to use the restroom in the casino lobby, I was told I couldn’t wait near the casino machines and had to stay closer to the entrance. I understand the rule, but clearer signage would’ve helped avoid the awkward moment. Now for the highlights 👏 My favorite part of the stay was the room layout. The room was spacious, the bathroom was beautiful, and having two big TVs was such a nice touch. I also appreciated how safe the property felt—you need a hotel key card to access the elevators, and there was visible security riding bicycles around the parking lots. More perks worth mentioning: Free parking Free one-time room upgrade Tesla charging stations inside the parking garage Great location Despite a few minor hiccups, I’d definitely stay here again. The overall vibe, safety, and room design really won me over.
• SS

  StuVon

  Dec 31, 2025
  5.0
  I usually only stay at Hilton mainline properties, but this was part of the curio collection and I am a huge fan of Virgin Voyages, so I decided to check it out. My stay here exceeded my expectations. First, the front desk employees are incredibly friendly and helpful. I was only staying a few hours as I needed a place to crash before my red eye flight. They let me check in early to maximize rest time. Of course this is based on availability, but this property has a lot of rooms. They clearly explained the food and beverage credit (tip: use it before 1pm as that is when most options are available). The room was modern, functional, clean and comfortable. Even though I didn’t stay in a suite, it was cool that there was a dressing and desk area outside of the closed spacious bedroom where someone can work or get dressed while the other sleeps. The only thing I would have preferred more is if the mini fridge was actually usable, but it’s Vegas standard to have it full of convenience priced drinks. A microwave, kettle and/or coffee maker would have also been nice to have, but I understand they could be annoying to clean. Location wise, it is one short bus ride from the airport and close to restaurants and fast food options. Obviously not located on the strip, so it is still accessible.
• AG

  Alex Gray

  Dec 24, 2025
  2.0
  Attitude: not service! I'm rarely critical because we all have bad days - but like others I note an open culture of staff rudeness and bad manners towards guests that is so ill-fitting to Virgin's brand ID! I am Brit-American and so well acquainted with the Virgin brand and being a loyal customer, I know & love them for their cheery service & innovative, bright happy & trendy design aesthetic. However if you are looking for high-end luxury treatment or service - look elsewhere! From the moment we arrived we've been sadly disappointed at the general calibre of staff and the attitude to "valued guests". On arrival to Ruby Tower to check in, there was no valet but a sign pointing to a pillar which, had you parked next to it, would block the entrance. I saw a line of empty parking spaces saying "Valet only" and assumed this is where you parked while waiting for the valet. As we gathered our things, an unfriendly man approached us, rested his hand on the roof, bent down asking in a rude, angry and aggressive tone "What do you think you are doing here? Can i help you with something?" as if he is security and we've scaled the roof! I explain we're guests looking for the valet and assumed the arrow pointed to the empty signposted spaces, & he spent an uncomfortably & unnecessarily long time berating us, in a condescending attitude, and wouldn't let it go despite us apologising and stating it was simply a misinterpretation of the sign. Rather than accept our apology and an easy mis-read with no staff there, he rebuffed our repeated attempts to reset the tone. Wasn't sure where he was going - except escalation, but eventually he begrudgingly took our car, didn't direct us, or call the bell desk to help with luggage, and left us feeling baffled, perturbed by his threatening posture and his refusal to respond positively to any attempts to steer us back to civil engagement expected from customer-client relations - or between humans! I've been here for 6 hours and I already have a long list of observations that make me certain I don't want to stay here again: 1. Bizarre and unwarranted aggression and unprofessional, unhelpful valet with terrible attitude. 2. We go to the spa which is marketed as a zen, restorative Oasis - and with massages starting from $295 we expected a warm, welcoming and hospitable atmosphere. One gentleman was very helpful but the other colleague couldn't muster a smile and the overall energy was rather cold, odd and off-putting. They closed early and we only found out on arrival. Also the outdoor heated pool shut early, perhaps due to the low number of guests - also disappointing. We planned a day of pampering and called the day before to check this. It's why we choose the resort. 3. With everything closed, we go to the sad, empty casino, to the cashier and ask how we obtain credit for the slot machines and were greeted with what can only be described as condescending contempt - answering our valid Qns with abrupt responses, knowing we didn't know how their system worked. Instead of giving us helpful instructions (her job) it was like extracting blood from a stone, withholding information as if it's power and patronisingly pointing to a paper she held repeating slowly "follow.the.instructions" as if we were stupid. Serviceman and waitress also unhelpful and inattentive to requests. 4. Room is fab (4*) but living area is too bright or too dark and when I asked for a lamp, the engineer said they had none, waltzed past me into my bedroom area uninvited, looking around at our stuff, inappropriate! When I asked if the hotel was full, he abruptly said, "we ain't gonna give you a lamp from the empty rooms". I invited my brother from Scotland to treat him to a special Christmas holiday with a week in Vegas. We stayed at the stunning Fontainbleu for the first 4 days and they take high end luxury and taste and service and atmosphere to the next level. I booked into Virgin and was looking forward to our Christmas Eve til Boxing Day stay in one of the more expensive suites - I now wish we stayed where the joy was!

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