SJ
Sean Jackson
Oct 28, 2025
Our stay at the Home2 Suites by Hilton Las Vegas Stadium District started out well. The hotel was clean, modern, and comfortable overall. Everything seemed fine for most of the stay, and I was ready to give this location a positive review.
There were a small issue with breakfast. The staff used the same serving spoons for the sausage, eggs, and potatoes. Almost every Hilton I’ve ever stayed at keeps separate serving utensils for each item to prevent cross-contamination. Because of this, some of my family members who do not eat meat were unable to eat the eggs or potatoes. This has never been a problem at any other Hilton I’ve stayed at, and it’s something I’ve always considered a very basic standard for breakfast service. This wasn't the biggest issue however and I was willing to overlook this.
The major problem, however, came at the end of our stay. We attempted to do laundry before checking out. The washing machines worked perfectly, but both dryers were completely useless, they didn’t dry the clothes at all. I tried one dryer first, and after a full cycle, everything was still soaking wet. I then tried the other dryer, and the same thing happened. In the end, we had to pack up all the wet clothes, bring them with us, and rewash and dry them somewhere else the next day. This delayed our departure and threw off our travel plans, which was a major inconvenience.
I understand that maintenance issues can happen, but what truly disappointed me was how the hotel handled the situation. I went to the front desk and explained what happened, and I asked for compensation. At the very least, I wanted the $10.50 I spent on laundry refunded. The staff agreed and said they would deposit $10 worth of Hilton points into my account. I was expecting them to go a little further, like most Hiltons would, and offer something extra as a goodwill gesture for the inconvenience, maybe 5,000 points or so. Instead, they only deposited 1,000 points into my account.
For context, Hilton points are generally valued at around half a cent each, meaning 1,000 points is worth about $5. So not only did they not refund what I spent, they actually gave me less than half of what the laundry cost. I have stayed at countless Hilton properties across the country, and I’ve never seen one handle a situation this poorly or be this stingy with compensation.
Overall, the stay itself was fine, but the way the hotel responded to a clear service issue was completely unacceptable and not at all in line with what I’ve come to expect from Hilton. Because of this, I will not be staying at this location again, and I would strongly recommend considering one of the many other Hilton or Hyatt options in Las Vegas that value their guests more.