Hilton Vacation Club Cancun Resort Las Vegas

Reviews

• SD

  Scarlett Diamond

  5 days ago
  3.0
  In the Southern outskirts of Las Vegas. Not a great location for those wanting to visit the strip. Large one bedroom I stayed in had to bathrooms. I'm under the impression that this is more of a family Hilton for which parents traveling with kids would stay. I'm a single male on a business trip. A car is required to stay here as the location with the traffic is not pedestrian friendly. Overall the hotel is older, and nothing extraordinary stands out to me.
• AO

  Alex Ospina

  6 days ago
  4.0
  I want to share my recent experience at a timeshare presentation in Las Vegas because I believe others should be fully informed before attending one. When you agree to participate, you are clearly told the presentation will last between 90 and 120 minutes. That was the condition we accepted. However, the reality was very different. We ended up being there for more than three and a half hours. From the moment you check in, what appears to be a simple registration process feels more like a strategic evaluation. It is not just a sign-in. Based on how certain personal and financial topics were later addressed, it became evident that they conduct an initial assessment to determine whether you are a potential buyer. They analyze details about your lifestyle, and from specific comments made during the presentation, it strongly appeared that they review social media and examine personal information to better tailor their sales approach. During the presentation, at one point we were told we could speak “in private” to discuss the offer as a family. We were left alone to make our decision calmly. However, when we later stated that we were not interested — especially because we did not want to commit financially for life — the attitude of the staff changed noticeably. The first representative adopted an ironic and dismissive tone after hearing our “no.” Her behavior was unprofessional and disrespectful. Shortly afterward, another person was sent in with a different strategy: an emotionally charged story, strong persuasive tactics, and more aggressive offers delivered in a challenging tone. The pressure was constant and clearly designed to wear down our decision. The most concerning moment came when it became clear that they seemed to know specific details from our “private” conversation. When I directly asked whether our discussion had been listened to, the supervisor acknowledged that conversations are recorded on audio and video. At no point were we clearly and transparently informed that our supposedly private discussion was being recorded or that it could be used to analyze our words and adjust the sales pitch. This is why I am sharing this: - The promised time frame may extend far beyond what is stated. - From the very beginning, you may be evaluated as a potential buyer. - What you believe is a private conversation may not actually be private. - If you say you are not interested, be prepared for possible emotional pressure tactics or a shift in attitude. Vacations should be enjoyable and relaxing. No one should feel pressured, emotionally manipulated, or exposed in their privacy for exercising their right to say “no.” I share this respectfully, but responsibly, so others can protect their time, their personal information, and their peace of mind. A. O.
• MP

  maria parisi

  Feb 21, 2026
  1.0
  I went to this resort 2 times when it was called cancun then Hilton bought them out because I am 100 percent sure due to duscusting customer service. When I first went they forced me to go to a timeshare appointment to receive 50 dollars gift card lol . I had 6 thousand dollars with me to spend the 50 dollars was peanuts lol lol. I was with my husband and my 6 kids of all ages. We arrived at the timeshare appointment at 9.30 and we weren't seen until 11.50 am lol they kept forcing us to buy a timeshare for 150 thousands dollars. I immediately asked for that price how many times can we go to the resort per year and when can we go. The respond was 2 times a year only only and whenever they tell us to go lol lol . I then immediately told the representative can we please leave immediately because we are not interested she kept going on and on. Its now 4.30 pm amd we were still there at 6.45 we got up and left. 150 thousand dollars lol lol lol. No thank you. I am from Greece and my husband is from Italy and we own 4 luxury villas in cefalu sicily that we go and I am the owner of 7 villas in greece. Be ware people there scammers. And then they tell u ohh if u buy the timeshare u get stock with it. U can never sell it. I am aware ounce u buy timeshare u can never sell it even if u die u cant even sell it to families. My niece bought timeshare years ago in domenican Republic at hard rock when they opened up in 2010 if I remember correctly. At that time she bought a penthouse for 9000 dollars now that was a top of the line offer. Now a penthouse at the hard rock hotel is 180 thousand dollars lolol lol . Be ware with Hilton there horrible that's all I will say. One more thing the food bar at the bar is disgusting. The rooms smells like old water sewer lol. Never again
• LB

  Llaneidy Luis bringa

  Feb 12, 2026
  5.0
  Hotel bien trankilo .muy buena vista me encantó un 10 de 10
• MO

  Mauricio Ocampo

  Jan 27, 2026
  3.0
  Checked in and checked out right away. Room was dusty, blinds were broken, room was dark, not the greatest of smell. For a resort taken over by Hilton i was very disappointed. I stayed here before when Diamond Resorts owned it and even the service was better. Now it seems understaffed and under maintained. Supposedly they are due to remodel their rooms later this year, so i guess we will see how much better they get onces Hilton fully takes over.