Hilton Grand Vacations Club on the Las Vegas Strip

Reviews

• LH

  Laura Holland

  1 day ago
  1.0
  We came to town for a three-day adult relaxation weekend, and unfortunately our experience did not meet expectations. There is no food available onsite. The only option is a small cantina-style store offering pre-made Jimmy Dean sandwiches that are reheated. The pool and hot tub are only open from 10:00 a.m. to 6:00 p.m., which was not communicated in advance. The gate signage indicates hours of 10:00 a.m. to 10:00 p.m., creating confusion and disappointment. There is no designated adult pool, and the pool bar was closed during our stay. The main bar does not open until 11:00 a.m. and does not serve food. Our linens were not changed at any point during our stay. As Diamond members, we also did not receive water or a warm greeting at check-in. Instead, we were quickly directed toward a timeshare presentation. Overall, there was nothing “grand” about this hotel. The experience was comparable to that of a basic airport hotel and did not align with the expectations set by the property’s branding.
• RM

  Rafael Maraldi

  2 days ago
  1.0
  Avoid this place if you receive an offer for a presentation or promotional package. They lie to you, saying that you'll receive $199 cash back plus $200 for another start and then, leave you waiting for 30 minutes until arrive a so kind emploee that start to ask many questions. They don’t tell that you need to waste you time filling qualification form. After complete form, just showed up a person appeared in a rude and disrespectful way and said the presentation wouldn't be offered to us. The attitude was simply ridiculous, the service poorly done, poorly managed, with untrained and disrespectful staff. We are contacting Hilton about the employees at this location. Don’t waste your time.
• RR

  Rebecca Reyes

  5 days ago
  1.0
  I am incredibly disappointed with my most recent experience at this property. Before arriving, I specifically asked the reservationist whether I should book the night before to guarantee early check-in. I was clearly told that I did NOT need to do that and that early check-in would be allowed. Based on that guidance, I did not book the extra night. After driving through the night with my children, we arrived around 5:00 AM — exhausted — only to be told we could not check in. We were left waiting and essentially stranded until nearly 4:00 PM. Traveling overnight with kids is already hard enough. Sitting in a lobby for almost 11 hours after being told we would be accommodated was unacceptable. What makes this even more disappointing is that I have spent between $5,000–$7,000 at this property over time and have genuinely loved staying here in the past. I have always spoken highly of this location. However, during this situation, no one stepped in to offer meaningful assistance, a temporary room, hospitality space, or even proactive customer service to make it right. This was the worst experience I have ever had here, and it was completely avoidable had accurate information been provided upfront. I truly hope no other family has to go through what we did.I am incredibly disappointed with my most recent experience at this property. Before arriving, I specifically asked the reservationist whether I should book the night before to guarantee early check-in. I was clearly told that I did NOT need to do that and that early check-in would be allowed. Based on that guidance, I did not book the extra night. After driving through the night with my children, we arrived around 5:00 AM — exhausted — only to be told we could not check in. We were left waiting and essentially stranded until nearly 4:00 PM. Traveling overnight with kids is already hard enough. Sitting in a lobby for almost 11 hours after being told we would be accommodated was unacceptable. What makes this even more disappointing is that I have spent between $5,000–$7,000 at this property over time and have genuinely loved staying here in the past. I have always spoken highly of this location. However, during this situation, no one stepped in to offer meaningful assistance, a temporary room, hospitality space, or even proactive customer service to make it right. This was the worst experience I have ever had here, and it was completely avoidable had accurate information been provided upfront. I truly hope no other family has to go through what we did.
• DH

  Daniel Hirsch

  6 days ago
  4.0
  This was a very solid hotel choice for our family of 4 (Two adults and two kids ages 8 and 10.) We scored a great black Friday deal on Priceline for a 2BR/2BA suite with kitchen and living room and partial strip view. The hotel and rooms were very clean. Staff were very friendly, especially Laura at the front desk and our housekeeper on Tower 2, 10th floor (I didn't catch her name.) This is a non-gaming property and I liked that because I had no intentions of gambling on this trip. Self parking was included in the resort fee and was plentiful in the garage and adjacent surface lot. I was underwhelmed by the food and beverage options (just a market on the first floor with a very small "bar food" style menu and lots of snacks - all very overpriced.) We ventured out for most meals. There is a timeshare element to this location and they tried immediately after we checked-in to rope us into a timeshare presentation which we declined without pressure. The location is not the absolute best if you're targeting the South end of the strip, but could have been worse. We had our car and drove down Las Vegas Blvd for 10 minutes to get to Bellagio and the Venetian, 15 minutes to get to Wynn and Sphere. Not horrible. In the end, a clean property, fair price (~$400/night for a 2BR suite with fees) and nice amenities. I would recommend this location and return if the price was right.
• ER

  Elma Rasic

  Feb 22, 2026
  5.0
  We had a wonderful stay and were very satisfied with our experience. Our family had plenty of space in the one-bedroom suite, and the pull-out sofa in the living room was perfect for the kids. The full-size kitchen was such a great bonus — it was so convenient not having to go out for breakfast every morning. It really made the stay feel comfortable and home-like. The hotel was very quiet and extremely clean, which we really appreciated. The pool area was also very nice, with plenty of lounge chairs available, so it never felt crowded or stressful. One of the best parts for families is that there are no casinos and no smoking on the property, which made it feel much more relaxed and kid-friendly — yet it’s still close enough to the main Strip to easily enjoy everything Vegas has to offer. The staff was outstanding and very responsive. Throughout our stay, we requested a few items like extra towels, and every time they responded immediately and delivered them within just a few minutes. If you’re looking for a more laid-back, family-friendly Vegas experience, I would highly recommend staying here.

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