Hilton Grand Vacations Club on the Las Vegas Strip

Reviews

• DS

  Daniel Smilkstein

  Nov 16, 2025
  2.0
  Probably my worst Hilton exoerience. There was all day construction on the floor above. Requested move early in day, but had to check back later in day to confirm availability. Later in the day no rooms were available and there was no offer to reduce price. The coffee machine had some disgusting slime in the coffee reservoir. I reported this and other than offering to replace the machine there was no, "we're very sorry and how can we make this better". They did offer a $20 credit. We really don't expect any special consideration, but we have stayed almost exclusively at Hilton properties over the last 20+ years, are in Vegas every 2-3 months and are Hilton Diamond members.
• AP

  angie parent

  Nov 15, 2025
  5.0
  Thank you Hilton and staff for making my first time visit a great one. Checking was a breeze and we got checked in early. A few hours after settling into our very nice clean room I received a text asking if we needed anything. I said no. Later that night I noticed I would need more towels for the morning I text the number and asked for more towels and toilet paper and with in 10min someone delivered it. I forgot check out time and text the number and yes of course got an answer. I had a dilemma. My flight was at 6 check out at 10 I text the number to see if they could help and YES! They let me check out at 12 I was given a card to enjoy the pool area and if I wanted to leave they held my bags until I got back. Amazing just a great place. Thanks to all of you!!!
• TK

  Tim Kline

  Nov 7, 2025
  1.0
  I stayed here for a conference across the street and I would not recommend. There are no decent food options in the hotel. They keep gas station level food in fridges downstairs. There fresh fruit cups had frozen over because they did not calibrate their fridges correctly. The breakfast sandwich was simply something from Costco that they rewrapped and up charged. When it came time to asking for a receipt of my stay to reimburse with my company, good luck. The customer service numbers are all mislabeled online. No one from one Hilton division knows anything about whats going on at another. One lady was kind enough to transfer me directly, but kept me on hold 10 minutes while she searched for the correct phone number. The onsite staff service feels like a scam. Its also a timeshare, so they asked me to wait to talk to someone about a "welcome package" and didn't dilvuldge I was walking into a salespitch and a complete waste of time. The "welcome package" is simply discounts on their affiliates where they probably receive kickbacks. Would never recommend anyone stay here on their own free will.
• TM

  T M

  Nov 4, 2025
  4.0
  When my wife and I first arrived, we were initially assisted by another staff member (Jennifer) at the lobby who, unfortunately, seemed rather unfriendly and impatient, and even gave us incorrect information. We have never spoken to a manager or made a complaint before, but this time we almost did — if we hadn’t been so tired and just wanted to check in quietly. This first impression made us a bit worried about how our stay would go. However, once we met Leo, everything completely changed. During our stay, Leo at the lobby provided truly outstanding service. He greeted us — myself, my mother-in-law, her sister, and my wife — with genuine warmth and friendliness every single time. Leo always stood out because he constantly smiled, greeted us kindly, and took the time to explain everything without us even having to ask. He was always polite, attentive, and ready to help with anything we needed. Thanks to Leo, we even received a complimentary room upgrade, and the room was absolutely wonderful — spacious, comfortable, and beautifully prepared. His positive attitude and professionalism made us feel welcome and added a personal touch to our stay. We sincerely appreciate his kindness and would like to thank him for making our experience so pleasant. Thank you, Leo! In addition, the hotel itself has a great location and large, comfortable rooms —————————— Als meine Frau und ich ankamen, wurden wir zunächst von einer anderen Mitarbeiterin an der Lobby betreut, die leider recht unfreundlich und genervt wirkte und uns zudem falsche Informationen gegeben hat. Wir haben noch nie mit einem Manager gesprochen oder uns jemals beschwert, aber in diesem Moment hätten wir es fast getan – wären wir nicht so müde gewesen und hätten einfach nur in Ruhe einchecken wollen. Dieser erste Eindruck hat uns ehrlich gesagt etwas Sorgen gemacht, wie unser Aufenthalt wohl werden würde. Doch dann trafen wir auf Leo – und ab diesem Moment hat sich alles komplett zum Positiven gewendet. Er hat uns – mich, meine Schwiegermutter, ihre Schwester und meine Frau – jedes Mal mit echter Herzlichkeit und Freundlichkeit begrüßt. Besonders hervorzuheben ist, dass Leo immer mit einem Lächeln uns freundlich gegrüßt hat und alles von selbsterklärt hat, ohne dass wir überhaupt nachfragen mussten. Er war stets höflich, aufmerksam und hilfsbereit, wann immer wir etwas brauchten. Dank Leo haben wir sogar ein kostenfreies Zimmer-Upgrade erhalten – und das Zimmer war einfach wunderbar: geräumig, komfortabel und perfekt vorbereitet. Leos positive Art und Professionalität haben uns sehr willkommen fühlen lassen und unseren Aufenthalt zu einem wirklich schönen Erlebnis gemacht. Außerdem hat das Hotel eine sehr gute Lage und große, komfortable Zimmer.
• DF

  Daniel & Breanna Fox

  Nov 1, 2025
  2.0
  Bell Hoppers and Housekeeping are so friendly and inviting! Rooms were clean and very accommodating, however my Aunt was on the 24th floor and said there was loud construction going on at 8am. The front desk should have mentioned this on their Expedia ad. The front desk didn’t have a room to move her and the construction was Mon-Fri, but still a rude awakening after a long drive. The breakfast vouchers are terrible. It’s a wrapped up Jimmy Dean sandwich with your choice of ham or sausage, a pastry, one orange juice and a coffee/tea. My son doesn’t eat cheese and they didn’t have one without cheese, he was bummed out he couldn’t eat a sandwich. Save your money for a better breakfast and pass up the breakfast option. Also, the marketplace has ridiculous prices and the ice machine on our floor was not working. I love the room, the pools, the hot tubs, the scenery, but the little things do add up for a family on vacation. I will probably choose another hotel next time. I recommend families to look elsewhere too.

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