Hilton Grand Vacations Club on the Las Vegas Strip

Reviews

• HW

  Henning Winter

  1 day ago
  4.0
  A mixed review. The property is a hotel without casino, which is something I like. Room: My room was a king room with strip view. Towels are ok, room clean, water hot and my sleep was good. As a negative, the AC was loud and challenged to maintain a temperature of 70, I stayed in Jan. It was either boiling hot or super cold. As the room was clean, the bed was good: 5/5 Location: I attended CES and was able to walk to the trade show. 5/5 Service: When I checked in, Hilton Diamond Member, I asked if I get a $15 daily voucher or any other Hilton goody. The gentleman at the check in was super arrogant and did not really made me feel welcome. He was annoyed by my questions and could not emphesize enough that my "priviledges" do not apply here. I mixed up my card in the evening and had to request a new one. He "helped" me and mocked me with "Ah, Mr Diamond doesnt have his card....." The Marketplace offer food and drinks, but only as last resort. The people are super nice, but a medium cappucino for $8 is quite a lot. 0/5 for the front desk, 3/5 for the market.
• TS

  Troy Sample

  2 days ago
  2.0
  Warning: this property is a time share property that books hotel clients and then treats them as leads. You will get a welcome package directly after check in. The welcome package is a pitch to accept some discounted experiences in exchange for listening to a sales pitch. They will ask you personal questions about your plans. Then in the mornings they might ask you again. As a paying hotel guest I found the whole experience off putting and I now trust the Hilton Brand far less. If I ran non-time share properties in a professional way for Hilton I would find this segment of Hilton repulsive and an obstacle to the hotel business. If you are willing to put up with that, the property is in a good location. Has ample room for families traveling. The non-smoking and no casino on property was a plus as we were here for The Sphere, restaurant scene, and other non casino activities. I'd stay at the property again and be clear at check in that I don't want a welcome package in the least bit. I feel they'd still pressure you and I wish Hilton would separate the hotel and time share business at this property. It is inappropriate and borderline fraudulent to book me as a hotel guest and then act like I wanted the timeshare free trip experience. I'll probably book elsewhere and maybe not trust Hilton when I book anywhere else when traveling. This is a terrible idea for an iconic brand and at very best, very poor execution on the sales side.
• ZZ

  Z. Zhang

  5 days ago
  1.0
  Rating: 1/5 — Stay Away from This Sales Team and Think Twice About the Brand We stay with Hilton properties an average of 10-20 nights per year, and based on that loyalty, what we experienced with Hilton Grand Vacations was outrageous and unacceptable. This interaction permanently changed how we view this brand. This property is part of Grand vacation that sale of vacation ownership products or Hilton points. The sales team at this location—particularly the sales manager, Chris—displayed behavior that, in our experience, was discriminatory, intimidating, and abusive of authority. He judge people before sale and refuse to conduct the sales presentation and then escalated the situation by threatening to call security and have us removed from the building if we did not “sit back.” This threat was completely unjustified and deeply humiliating. This was not a misunderstanding, and it was not about safety or disruption. It felt like a deliberate attempt to silence, intimidate, and push us out. Being threatened with security simply for asserting ourselves as customers is something no one should ever tolerate—especially not from a company that claims to value hospitality and inclusion. Based on this experience, I strongly warn other customers to stay away from the sales team at this location. If this behavior reflects broader company culture, then potential customers should seriously reconsider engaging with Hilton Grand Vacations at all. No vacation ownership pitch is worth being treated with disrespect or fear. A brand that allows managers to behave this way has a serious credibility problem. Until Hilton Grand Vacations demonstrates real accountability and removes individuals who misuse their authority, I cannot recommend this company in any capacity. Save yourself the stress, discomfort, and disrespect—look elsewhere
• KW

  Kyle Wieczorek

  Jan 6, 2026
  1.0
  I booked two nights from January 3rd to January 5th. The first room I checked into had blood on the pillow case, and the family 2 doors down was having a party and being loud and yelling, so they moved me to another room. The new room was in an area of the building that had recently been remodeled, and the carpet had a strong chemical odor which gave me a headache, so I was only able to get about 30 minutes of sleep. I ended up leaving a day early because it was a bad experience. I understand that things happen, and certain things can be out of their control, but what rubbed me the wrong way was that they refused to refund the night that I didn't stay, and I was charged for two nights. I hadn't realized when I booked that the reservation was non-refundable. They could have easily done a courtesy and refunded the one night I didn't stay if they wanted to. I spoke with the manager on the phone and she literally said no we are not refunding you. I was never once rude or demanding, and I was honestly surprised because this kind of customer service is out of the norm for this property. I have been a loyal client to this property, and its always been my top choice when visiting Vegas because it's always been an excellent experience. I have literally spent thousands and thousands of dollars at Grand Vacations since 2021 during my frequent trips to Vegas, but will now be looking for another hotel. It's overpriced for what you're getting, no breakfast but only a canteen downstairs with food items marked up four times market value.
• JS

  José S

  Dec 25, 2025
  1.0
  The timeshare department allowed a complete stranger to check in using my name, and Supervisor Lupe did not even offer an apology. This alone is unacceptable, but what followed completely destroyed the customer experience. I was publicly questioned, treated with suspicion, and pushed aside into the lobby for over 30 minutes while staff tried to figure out how someone else had checked in under my reservation. There was no tact, no respect, and no professionalism. During this time, other guests were welcomed, given treats, and guided to the snack bar—while I was left waiting, humiliated. Supervisor Lupe demonstrated zero accountability and allowed staff to badmouth customers openly. I experienced dismissive, discourteous, and racist behavior, particularly from a staff member named Desiree, whose name was repeatedly withheld from me. Lupe clearly protected her employee, creating an obvious conflict of interest, and refused to address the misconduct. Lupe showed poor listening skills, no leadership, and no concern for resolving the situation. I had to personally demand a higher-ranking manager because no one else took responsibility. Only then did a senior manager respond calmly and respectfully. As a result of this mishandling, I never bought timeshare I was scheduled for. Although I was offered additional 25,000 points for the bad experience, this does not begin to compensate for the embarrassment, discrimination, and lack of accountability I experienced. This was a humiliating and unacceptable experience, marked by negligence, poor supervision, and a complete failure of customer service

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