Hampton Inn & Suites Las Vegas-Red Rock/Summerlin

Reviews

• KL

  Kim Lewis

  2 days ago
  1.0
  Front desk agent was really rude, very disrespectful, and dismissive. Not helpful at all and as a diamond member I expected better. Her attitude towards me and my family was as if we were bothering her by simply checking in. I will never come back
• NG

  Nancy Guevara

  Nov 17, 2025
  5.0
  Everyone was nice at the front desk. Rooms were clean. Away from the strip and night life. But it was nice. Many choices to eat around the hotel.
• RG

  Richard Genirberg

  Nov 14, 2025
  3.0
  Hampton Inn and Suites – Red Rock/Summerlin Las Vegas Nevada (5-night stay) The king suite was roomy and well laid out, the A/C worked well, and the bed was comfortable. There was ample parking in a lot surrounding the lodging. Housekeeping service was good but not always completed when we returned to our room in the late afternoon. However, the water pressure in the sink and shower was unpleasantly and unacceptably low. My wife commented that it was the worst shower she’d ever experienced in a hotel or motel. When the internet failed on our third day, the morning manager said they were working on it as late as 11:00 a.m., when we left for a hike at Red Rock. There was no internet service upon our return in the evening. When I complained and asked when it would be repaired, the front desk gal, who had just started for the day, told me the manager said it was working and had been working all day. I was very disappointed to be lied to about basic services. Finally, after six o’clock, a maintenance man came to our room and told us a hard reset was executed, after which the internet was restored. Also on our third day, we returned in the late afternoon to find that the room had not been serviced. We called for housekeeping, and our room was serviced. The hot breakfasts included scrambled eggs, hard-boiled eggs, meats, oatmeal, and omelets sometimes. We ate out only one morning at a nearby steak and egg place to get some corned beef hash. Breakfasts were simple, but good. The food service area was well stocked with everything one would expect from 6 to 10 a.m. I took a plunge in the little outdoor pool one day, which was pleasant. There were outdoor shower heads to allow one to wash off before and after swimming. This motel had many good attributes, but I was disappointed at management’s denial of the failure of a basic service, and with the very low sink and shower pressure. I wouldn’t recommend this Hampton Inn and Suites to others.
• KW

  Kimball White

  Nov 5, 2025
  4.0
  This Hampton Inn was pretty nice. I stayed here for two nights. Upon checkin, the original room had a broken doorhandle and the door wouldn't open. The manager was very helpful and immediately put us in another room. The room was fairly clean, my only complaint was that the AC couldn't be turned down below 66, so on a humid October evening, my room never got fully comfortable.
• SW

  Spencer Wood

  Oct 15, 2025
  1.0
  I feel it very important to share my recent interaction with this hotel and staff. I booked a room at this hotel for my kids and I to enjoy a couple days in Las Vegas, unfortunately we were not able to make it. Being an Honors member I booked on the website and booked the reservation with the option to cancel with a refund just in case. I was under the impression and thought that I had until the day of to cancel. I did try to cancel on my phone/app the day before but was unable to figure that out. I called the hotel Saturday morning to cancel; the clerk was unable to help me. I called customer service and was advised that I was past my cancelation period but if I called the hotel, they could help me and waive the fee. I called the hotel back, the clerk advised that she could not waive the fee and implied she was not going to and didn't have the authority. I asked for a manager, she said there was no manager. After some back and forth I gave up. I called on Sunday and a gentleman answered. I asked who the manager was, he told me her name and hung up abruptly, no Thank you, no offer to help, didn't even ask. Monday, I called and left a VM for the manager, I sent an email to the manager, and no one called me back. I called 2 more times on Monday, and no one called me back or helped me. Tuesday I was finally able to talk to John the assistant GM who reluctantly refunded me the fee after some back and forth which I appreciate and wanted from the being. However, the fight, work, and effort I had to put in to get it was horrible, and I cannot believe how I was treated each step of the way. Arelia as stated in other reviews is rude and shouldn't work in hospitality. The GM I cannot comment on she has never returned my calls or email, that says enough in my opinion. The assistant GM while he gave me the refund was not understanding of anything. It is in my opinion this location is all about revenue and customer service has gone the window. I emailed the franchise owners about the situation they too have ignored me. Because of this situation, Marriott is more in my future or another brand. I am not impressed with how I was treated by anyone at Hilton. I do not feel like I was heard or understood at all. I felt like my being honest with them meant nothing, being a human being that makes honest mistakes means nothing.

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