Hampton Inn & Suites Las Vegas-Red Rock/Summerlin

Reviews

• JB

  Jorden Bradbury

  Feb 20, 2026
  1.0
  Absolutely horrendous customer service. We left our pack n play mattress there, called to go get it, and they said it was locked up and they can’t get it til the next morning. Obviously we aren’t from here and can’t just wait around til the next morning. They did nothing to try to help us. Also the room was not clean. There’s plenty of options do not stay here.
• ET

  Erinne Thomas

  Feb 7, 2026
  1.0
  Strongly recommend you do not stay at the Hampton Inn & Suites Las Vegas - Red Rock/Summerlin. Posting now because we have gotten no where recouping lost funds from this experience with this hotel or their parent company since July 2025. My family and I stayed one night at this location in July 2025 during a military move from NW Nevada to Texas. We are a family of four with two young kids and a small dog; we were traveling in my 2020 Chrysler Minivan (stock tires and rims), which we parked directly in front of the front entrance to the hotel. Luckily we brought all of our belongings inside the room the evening we arrived. I walked my dog about 9 pm the one night we stayed here, and our minivan was ok and locked. I went out the next morning to walk our dog and all four tires, rims, and brake pads were stolen from our minivan and our vehicle was resting on blocks of broken cement, which appeared to broken off the curb. Again, we parked our minivan under the lights, directly in front of the hotel front entrance. You can see our minivan from the front desk in the picture below. The staff could not have cared less. When asked if they had security, they said no. When asked if they had security cameras outside their building, they said no. When asked if they had a security camera facing out of their front entrance (where our vehicle was located), they said no. All they really indicated was they are not responsible for any vehicles in their parking lot, which they partially share with The Las Vegas Athletic Club (Grand Flamingo Center). They also told us to call the police if we needed help. Apparently there are no security guards or cameras anywhere on this premise. We received more assistance from the Athletic Club; they provided police with their security camera footage of the parking lot. This occurred on a Saturday night into a Sunday morning so there were not many repair shops open and our insurance office was closed, which forced us to leave our vehicle on blocks of broken cement until Monday morning. It also forced us to figure what the heck to do as we had planned to continue on our drive to Texas, and this delayed our checkout from the hotel. Although the manger did provide a late checkout, the hotel staff seemed like they were doing us a favor by giving us a late checkout and asked when the minivan would be towed out of their parking lot. How do you tow a minivan with no tires on a Sunday? The minivan took over a month to fix because it was put on rocks and the underside was damaged. I had to rent a very expensive one way truck with room to fit our entire lives to finish our move. My husband had to fly from Texas to Las Vegas a month later to retrieve our vehicle from the repair shop and drive back to Texas, again. Subsequent engagements with this hotel, and their parent company, to recoup costs have gone no where. We ended up paying the full amount for the room - we just wanted a safe, clean hotel to stay for one night. The worst hotel experiences of my life. I did not feel safe here and do not recommend this hotel to anyone.
• DL

  Dana L

  Nov 23, 2025
  5.0
  Nice and clean. Price was a bit high.
• KL

  Kim Lewis

  Nov 22, 2025
  1.0
  Front desk agent was really rude, very disrespectful, and dismissive. Not helpful at all and as a diamond member I expected better. Her attitude towards me and my family was as if we were bothering her by simply checking in. I will never come back
• RG

  Richard Genirberg

  Nov 14, 2025
  3.0
  Hampton Inn and Suites – Red Rock/Summerlin Las Vegas Nevada (5-night stay) The king suite was roomy and well laid out, the A/C worked well, and the bed was comfortable. There was ample parking in a lot surrounding the lodging. Housekeeping service was good but not always completed when we returned to our room in the late afternoon. However, the water pressure in the sink and shower was unpleasantly and unacceptably low. My wife commented that it was the worst shower she’d ever experienced in a hotel or motel. When the internet failed on our third day, the morning manager said they were working on it as late as 11:00 a.m., when we left for a hike at Red Rock. There was no internet service upon our return in the evening. When I complained and asked when it would be repaired, the front desk gal, who had just started for the day, told me the manager said it was working and had been working all day. I was very disappointed to be lied to about basic services. Finally, after six o’clock, a maintenance man came to our room and told us a hard reset was executed, after which the internet was restored. Also on our third day, we returned in the late afternoon to find that the room had not been serviced. We called for housekeeping, and our room was serviced. The hot breakfasts included scrambled eggs, hard-boiled eggs, meats, oatmeal, and omelets sometimes. We ate out only one morning at a nearby steak and egg place to get some corned beef hash. Breakfasts were simple, but good. The food service area was well stocked with everything one would expect from 6 to 10 a.m. I took a plunge in the little outdoor pool one day, which was pleasant. There were outdoor shower heads to allow one to wash off before and after swimming. This motel had many good attributes, but I was disappointed at management’s denial of the failure of a basic service, and with the very low sink and shower pressure. I wouldn’t recommend this Hampton Inn and Suites to others.

Frequently Asked Questions About Hampton Inn & Suites Las Vegas-Red Rock/Summerlin