SureStay by Best Western Fernley

Reviews

• JC

  James Clark

  5 days ago
  5.0
  Clean rooms and bedding. Friendly staff willing to help at any hour.
• BP

  Brian Proctor

  Mar 24, 2026
  1.0
  Well, I was eating a breakfast that was offered to drink a spoiled milk. It made me sick to my stomach to the point that I’ve lost my entire breakfast.
• LG

  Laura Gaudette

  Mar 12, 2026
  1.0
  Do NOT stay here. The room had mystery stains on the chairs. The microwave had crusted old food spills along with hairs inside. While the rooms are technically non smoking, smokers lined up on the common balcony outside the rooms, meaning one has to walk through the clouds of smoke to get to a room, which smells like stale smoke. and trust me, skip the breakfast. I’m not looking for luxury while traveling, but this place was disgusting
• HJ

  Heidi Jimboy

  Mar 11, 2026
  1.0
  The hotel pictures paint a better picture then what the MOTEL actually is. All room doors are located outside, there is not a protective hallway to enter your rooms. When you enter the room it has the feel of a remodeled lower class motel. The TV is small and outdated, we could not log into the WIFI. During our stay the hot water heater went out in the evening. Their solution was to send my juvenile children to their "RV Community" shower where there are shower stalls but nothing to protect myself or my children's privacy. We were in town for a baseball tournament therefore my children had to go to bed dirty and go a entire day of more baseball and no shower until we returned home from traveling at 10:00 p.m. the that evening. Also, my son stepped on glass shards twice in our room while walking around with no shoes on. It also should be known that this motel is a host to a number of construction workers (mostly men). For a woman and her children to stay there it was a very uncomfortable feeling. The locks are not great on the doors either. Their safety lock is the old chain style that connects the door to the door jam. I was also quite upset because their pool was not in service when we stayed which was the main reason I chose this motel when looking for other places in the area. The one thing that went well while staying here was the staff at the facility. The front desk staff was welcoming and professional, also the lady who makes breakfast in the morning was very nice an polite. Her food was delicious! It's safe to say we WILL NOT be staying at this location again....
• CW

  Cindy Whaley

  Mar 2, 2026
  1.0
  We have stayed here about 4-5 different times in the last 8 months and none of our stays have been really good, the last time was 03-01-26. No toilet paper, TV again just like the last 3 times didn’t work, the shower heads are bad and this time horrible if you can even get the water turned on in the shower. Room phone barely worked… I let the desk attendant know when we left what had happen and that we would not be returning! Our son and his family live here and we make a trip over to visit very often but will be finding a new hotel to stay at when needed from now on!

Frequently Asked Questions About SureStay by Best Western Fernley