SureStay by Best Western Fernley

Reviews

• JW

  Jennie Wilkins

  Jan 3, 2026
  1.0
  Stayed here 2 wks ago so when my MIL was put on end of life care I thought we should stay here again. On our 10 hour drive here she took a turn for the worse so we went straight to the hospital and ended up staying there the 1st night. I tried calling no answer I called again the next day, new years day, no answer. When I finally got here around 830pm new years day I asked if I could change my start day to that day and just extend the check out day. Wasn't asking for any money back or anything. Explained the situation. I was told I was already checked in for the day b4 because I no call no showed. Told them I did call 2 times and no one answered. That didn't matter i was told there was nothing they could do about it. My MIL has now gone home to heaven and I will never stay at this place again. We come once a year but we'll definitely will find some where else to stay. The cook Kandie is awesome tho. To respond; my husband's number is the 1 associated with it I called from my number
• SM

  Scott Mott

  Dec 30, 2025
  5.0
  Jacqueline and Shayla were amazing. Apologies if I didn't spell that right. Top-tier customer service. These ladies truly care, and it shows.
• KT

  Kari Toney

  Dec 27, 2025
  1.0
  Filthy! Dirty disgusting room. 🥴 Dust. mold. Bugs. Sticky tables. We should have slept in the car. Stayed here because of a mixup with our other hotel reservation. This hotel ruined Sure Stay for future stay. It should be closed down by the board of health.
• GL

  Greg Large

  Nov 19, 2025
  5.0
  Loved the special care for my stay, was given a room near desk. Super friendly service.
• HH

  Hans

  Oct 26, 2025
  5.0
  I traveled across the country via motorcycle and needed a room to wait out heavy winds and rain going farther west. I called ahead from Yerington and found someone answered the phone unlike the maze of voice prompts at other hotels. When I arrived I found the front office staff very friendly and accommodating. The room was spotless and everything in it worked. There was a coffee maker with supplies, a microwave and refrigerator. I have to say, the refrigerator was quiet unlike those in hotels with even higher so called star ratings. It sure helped with sleeping. The TV worked, again, not so common these days so that was great for catching up on weather and getting in a movie. The location is actually really good, there is a Super Walmart across the street and grabbing a sandwich and a salad made for a better dinner than fast food. The temps dropped but the heater in the room worked just right and maintained the temperature it was set to. The water in the sink and shower are almost instant and with good water pressure. Plenty of towels are stocked in the room. The breakfast is good and like most hotels offering it, full selections and the lady taking care of the seating and food areas is right on top of things. There was never a mess anywhere, spotless. The coffee was hot and there were enough food selections to satisfy, even strawberry waffles were to be had. My room was on the opposite side of the office and I had a direct view down to where my bike was parked. It's a thing with motorcyclists wanting to check on their bikes and even though I don't sweat that it was nice to have it close for pickup the next morning. There is USB charging on the night stand and it works. It seems to be a 2 amp charger but does have two AC sockets to plug in quick chargers if you brought one. If not and you need one, we'll, that Walmart right across the street has plenty. There was a kids softball tournament and there were plenty of kids staying here with their coaches and parents. If you are headed west and stop before Reno, Fernley is a good location and the SureStay is a really nice little place for some relax time waiting for your next leg of the trip. I'd stay here again.

Frequently Asked Questions About SureStay by Best Western Fernley