Holiday Inn Express & Suites Halifax Airport by IHG

Reviews

• EV

  El Verdad

  3 days ago
  5.0
  This is an extremely late entry, as I misplaced the name of the wonderful young woman who was so extraordinarily helpful and gracious. At approximately 3:00 am on the morning of October 27th, 2024, due to a comedy of errors, I was delivered to the wrong hotel by the airport shuttle. To say the least, I did not look reputable. I had suddenly needed to relocate from northern B.C., my suitcases were oversized, and the only place to buy luggage was the local thrift shop. So I showed up with ancient suitcases studded with silver, suggestive of a biker gang. I had been sleeping less than two hours per night for over a week due to the stress and an undiagnosed stomach condition. I had a cat with me, and there was a hurricane passing by. I called for a taxi to deliver us to the correct hotel, but they would not be arriving for well over an hour. KOMAL, the young lady at the front desk was so sweet and hospitable as she allowed me and my cat to wait inside, the entire time. As I said, I was not even a guest at this hotel! Yet she gave extraordinary service! She is an asset to this hotel and to Nova Scotia. I stayed at other hotels in Nova Scotia, but her superb graciousness and professionalism surpassed them all! Thank you so much KOMAL!
• CD

  Constance Duncan

  Mar 5, 2026
  3.0
  I thought the room smelled like poop. My husband thought it smelled like throw up. Otherwise, it was ok.
• JG

  Jena Guimond

  Feb 27, 2026
  2.0
  Staying here the night before catching a flight for my honey moon. Parking is a major issue. I booked this hotel specifically for the park and fly option, which is a slightly better deal than other hotels in the area. Called beforehand to confirm parking and was assured there's no need to book, to just pay when I arrive. When I arrived I was informed that they have no parking left. So here I am, night before I leave for my honeymoon scrambling to ensure I have adequate parking for my 6 am flight tomorrow morning. By the sounds of the lobby, all the other guests for tonight were also told there would be parking. So if you, like me, are just looking for a place to park your car and have a low stress start to your vacation, make a different choice. Im sure the dozen families in the lobby who are dealing with the same thing right now will agree. Would like to say that do offer a $13 discount at the park n fly halifax airport. For reference this made my total $97/ week instead of the $60/week advertised by the hotel. My union provided me a better discount at park n fly.
• CB

  Chris Burke

  Feb 27, 2026
  4.0
  We stayed at a LOT of hotels over the past month while on vacation in USA and this was our final night.. and by far the nicest! Places that we were paying $400/night for ended up being total dives, while good ol faithful Holiday Inn never lets you down! Clean rooms, no roaches, staff who are present, great breakfast. We only stayed for a few hours, as we wanted to get on the road before the snow storm, but they were a glorious few hours where I didn't have to worry if I was sleeping on a bug! The man driving the shuttle was great. Very helpful, and kind, especially for 3:30am!!! From now on we will stick with Holiday Inns!
• FD

  Flo Durelle

  Feb 25, 2026
  2.0
  During a recent stay we received terrible customer service After arriving from our vacation, when my husband went to retrieve our car, he found it stuck in snow from the plow piling it in front of our car. He called me to tell me he couldn’t get our car out. When I approached the front desk for assistance, the clerk offered me a shovel. I told him my husband has a heart condition and had 2 heart attacks and that shovelling would be a health risk. This information was met with complete indifference. The staff member’s response was dismissive and indifferent. Customer service is not just about policies; it is about how guests are treated when they are vulnerable and in need of assistance. We had a 2 hour drive after this and the delay caused us stress. What would happen if this were your 80 year old grandfather? I sent an email to head office once home . I received a reply that was scripted, dismissive and lacking any empathy. I replied yet again, gave them 3 days for further clarification but haven’t heard from them again. We have stayed in many hotels over the years, and this was one of the most disappointing experiences we have encountered. Needless to say, we won’t be staying here again. If you are going to plow us in; don’t charge for parking

Frequently Asked Questions About Holiday Inn Express & Suites Halifax Airport by IHG