Best Western Plus Dartmouth Hotel & Suites

Reviews

• JB

  Jeime Bernette

  Apr 21, 2026
  3.0
  Overall, our stay at the hotel was good. The room was spacious and comfortable, and the location was very convenient—being close to shopping made it easy to pick up anything we needed or may have forgotten. The hotel is also family-friendly, which we appreciated. That said, there are a few areas that could use improvement. The bathroom space was quite limited—for example, when sitting on the toilet, the door could not fully open without being held by your knees. The mini fridge was also quite small and did not hold much. Service could be more consistent. At breakfast, we were told one set of information at the front desk, but the signage in the elevators displayed something different. Additionally, the breakfast food was served cold, which was disappointing. For the pool area, waivers should be provided and explained to each guest at check-in, even if they do not plan to swim. Clear rules regarding the waterslide—especially height and weight requirements—should also be communicated, as we observed children using it who may not have met the safety guidelines. Housekeeping could be more thorough. During our stay, there were instances where our room was cleaned but essentials like extra toilet paper were not replenished, and the hair/body product dispensers were not checked or refilled. The on-site restaurant served great food; however, the service could be improved. Staff should be more attentive in acknowledging guests upon arrival. We waited several minutes before needing to ask for a menu. The restaurant space is also somewhat limited, and for safety reasons, it would be helpful for staff to remind parents to keep children away from the serving and bar areas, as running in those spaces can be hazardous. Lastly, implementing or clearly posting quiet hours would help enhance the overall guest experience. Overall, while we enjoyed our stay and appreciated the location and family-friendly environment, there are several service and operational improvements that would make future stays even better. We would consider returning, but hope to see some of these concerns addressed.
• DN

  Daniel Nash

  Apr 13, 2026
  5.0
  Hotel and rooms were clean, staff were friendly and seemed to understand that they had an entire hotel full of kids/preteens and there was going to be noise. Even though my events were in Bedford, I would stay here and make the drive, instead of staying at a place like the Shiteau Bedford any day of the week.
• DE

  Dana Elm

  Mar 30, 2026
  5.0
  My go-to place to stay in Halifax! It’s actually the only pet-free hotel, which is pretty surprising. The rooms are always clean and ready no matter when we arrive. The staff—especially Jackson (the manager)—are consistently helpful and friendly. We always request a specific room and have been lucky enough to get it every time. This hotel truly makes my stay feel like a home away from home. The rooms are newly renovated, spacious, and include smart TVs. The beds are very comfortable, which makes each stay even better.
• RB

  Ryan Boudreau

  Mar 29, 2026
  3.0
  It was ok!! Nothing to write home about but it was better the 1 on Kearny lake rd halifax!! I tried to get my money back due to elevator not working and pool was out of service prayer ro check in and was denied.
• AT

  Andrew Theunissen

  Mar 17, 2026
  1.0
  I had a very disappointing stay at this hotel and would not recommend it based on my experience. The noise level was completely unacceptable throughout the stay. Both children and adults were running up and down the hallways, screaming, yelling, and even banging on doors late into the evening. It felt more like a chaotic playground than a place to rest. The lobby area was just as concerning, with groups of kids running around unsupervised, some without shirts, and behaving in a very disrespectful manner. There was little to no visible staff intervention. The pool and deck area were essentially unusable. It was extremely overcrowded, with many adults openly drinking. Beer cans, cider cans, vodka coolers, and pop cans were scattered around the deck, creating both a mess and a safety concern. There was no sense of supervision or enforcement of basic rules. I did bring these concerns to the front desk multiple times. Each time, I was told they would “look into it,” but no meaningful action was taken. When I specifically asked if they could address the guests above us who were jumping on beds and causing significant noise, I was told nothing could be done until quiet hours at 10:00 PM, which was very frustrating. Overall, the lack of management, cleanliness, and respect for other guests made this stay extremely unpleasant. I would strongly suggest looking elsewhere if you’re hoping for a quiet and relaxing environment. Update: Upon checkout the assistant manager was kind and understanding and gave us free complimentary night. Not sure why/if we would come stay again, and this doesnt change our experience, we we didn't get to sleep until after 1am due to noise and people, but I will give them credit for hearing our concerns and doing something in the end. The rest of my review is factual and accurate however.

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