Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Santa Rosa, NM Hotel's on Historic Route 66Tucked away in eastern New Mexico and surrounded by the flat, desert landscape, Santa Rosa stands as an oasis to travelers exiting Interstate 40. Our hotel's location in the "City of Natural Lakes" offers convenient access to the refreshing Blue Hole, the area's rich history and local industries.From eating at neon-lit diners to viewing the Route 66 Auto Museum's vintage cars, you can get lost in the golden era of America's most-famous highway right off Interstate 40. Our hotel's location in Santa Rosa, New Mexico also puts you near the famous Blue Hole diving well, the waterslide at Park Lake and the Santa Rosa Softball Complex. Head eight miles south to explore the adobe village of Puerto de Luna, a favorite stop of Billy the Kid.Business travelers can find respite at the Holiday Inn Express® Hotel in Santa Rosa, NM. Our hotel's address puts you minutes from Guadalupe County Hospital, Santa Rosa Convention Center and the area's major industries: medical, natural gas and alternative energy. We offer free wired and wireless Internet access in all rooms and in the Business Center off our hotel's lobby.While in Santa Rosa, New Mexico, you'll enjoy Southwestern hospitality and a helpful staff at our hotel. Start each day with the free, hot Express Start Breakfast Bar. Stay active during your trip with a workout in the Fitness Center, and then relax in the indoor, heated pool and whirlpool.
Location
Holiday Inn Express Santa Rosa by IHG
2516 Historic Route 66, Santa Rosa, NM
88435, United States
Hours
Reviews
4.1
704 reviews
5 stars
366
4 stars
173
3 stars
77
2 stars
31
1 star
57
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer service experiences varied, with some staff being praised for helpfulness, while others were criticized for rudeness and lack of professionalism.
Cleanliness Issues
Multiple reviews highlighted cleanliness concerns, including dirty rooms, bathrooms, and common areas, with some guests noting unpleasant odors.
Comfort and Amenities
Guests reported mixed experiences regarding room comfort, with some finding beds too hard and others appreciating the spaciousness and amenities like breakfast.
Noise Concerns
Several customers mentioned noise disturbances from the highway, affecting their sleep quality.
Parking Challenges
Limited parking availability was a common issue, with some guests expressing frustration over parking arrangements.
- BLBill LincolnJan 2, 20264.0Clean, comfortable room. Good breakfast. We will stay here again given the opportunity.
- JGJulie GramykDec 30, 20253.0Got there late and they had no parking. They were suggesting we park across the street on the street. Felipe the night manager was super helful with the parking situation and gave up his parking spot for us to park
- BMBen MingoDec 28, 20251.0This one isn’t as reliable as most Holiday Inn Express we’ve been to. Not quite as clean. And there are cameras EVERYWHERE. I don’t mind protecting your property but camera flood lights came on in the hall way every time I walked out. You feel like you’re being watched everywhere you go. Changed to a one star review. I asked for another towel for our room. The manager asked “How many people were in that room last night? There should be three towels”. 1. What a rude question to ask for a simple extra towel. 2. There were two towels. Every request at this hotel was met with questioning. The energy was not welcoming at all.
- MPMary ProveauxDec 26, 20252.0Bed springs press into you like a hundred potatoe mashers. Put everyone on the 2nd floor and refused to tell the room occupants that were HEAVILY vaping to stop or get out: every stench goes in your room because there's a 1" gap under the door, hallway FILLED with vape stench. They responded that I should have asked to be moved to a different floor. I DID! The young man working at the front desk when I arrived said they didn't have any "maids" to work the 1st floor so they were putting everyone on the 2nd floor. The morning female front desk clerk said she could not go up the elevator to the 2nd floor to address the guests who were vaping, the only floor they let guests stay on, because she was working there by herself; which is ludicrous! I can't imagine they have mattresses in rooms that are not heavily springed, broken springs evidentially, and they choose to keep the broken mattresses and put guests in those rooms if/when there are other options. Ultimately, I DID ask and was told NO, they couldn't do anything about anything and their reasoning was that they were short staffed.
- MDMario DelzoppoDec 18, 20255.0Stayed here one night and had a great experience. Jonathan checked us in and was extremely pleasant. He went above and beyond to help me find the perfect place to park my truck and trailer. When I told him I needed to be on the road before breakfast opened, he accomodated my request for a ToGo Bag and fixed us up with muffins, banana, waters, apples and orange. Outstanding customer service from this kid! He is an excellent representative of Holiday Inn Express.
Frequently Asked Questions About Holiday Inn Express Santa Rosa by IHG
What are the check-in and check-out times at Holiday Inn Express Santa Rosa?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is free breakfast available for guests?
Yes, the hotel offers a buffet breakfast available for free.
Are pets allowed at the hotel?
Yes, dogs are allowed and pets are welcome at the hotel.
Does the hotel have any accessibility features?
Yes, the hotel provides accessible parking, mobility accessible facilities, and has an elevator.
What amenities does the hotel offer for fitness and relaxation?
The hotel has a free fitness center with elliptical machines and free weights, indoor heated pool, hot tub, and a spa.
Is there Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas.
Does the hotel provide business facilities?
Yes, there is a business center available for guest use.
Where can guests find nearby dining options?
Guests can visit nearby places like Annie's Restaurant, Dairy Queen, and Silver Moon Café for dining.
What attractions are close to Holiday Inn Express Santa Rosa?
Nearby attractions include the Blue Hole diving well, Park Lake waterslide, and Santa Rosa Softball Complex, all within easy reach of the hotel.
Are there other hotels near Holiday Inn Express Santa Rosa that guests might consider?
Nearby hotels include Comfort Inn, Best Western Santa Rosa Inn, Motel 6, and Hampton Inn Santa Rosa.