Holiday Inn Express & Suites Santa Fe by IHG

Reviews

• JC

  Judy Cook

  5 days ago
  5.0
  Comfortable bed and pillows, friendly staff, good breakfast options. Small bathroom with good pressure shower. A very good option in Santa Fe for a restful experience.
• PD

  prints s di

  Apr 2, 2026
  1.0
  The place is filthy and my kids and I got tore up by bedbugs. Had to throw out everything we brought into our room. When I went to ask for a different room, the woman at the front desk was SO NASTY! Not only would she not move us to a new room, she made us leave, altogether and would not refund us for our 2nd night that we never even got to stay for! We couldn't find a room anywhere else for the night and had to sleep in the car in Walmart's parking lot. I'm calling BBB and Holiday Inn's corporate offices first thing in the morning.
• JF

  Jared Fetterolf

  Mar 4, 2026
  1.0
  Highly unprofessional guys at the front desk. Older gentleman and a younger gentleman. Little did they know my friend is Cuban and speaks Spanish. He could hear the two guys talk trash about us while we were in the lobby lol. Already spoke with IHG customer service since I’m a Diamond Elite member :). Enjoy, fellas!
• PC

  P Christopherson

  Mar 2, 2026
  3.0
  The hotel was nice and clean, but the front desk was rude and did not understand our situation. We have driven all day and just wanted a place to stay for the night and get a good night's rest before we hit the road again. Definitely recommend staying here to sleep in a clean atmosphere, don't recommend the hospitality.
• RC

  Robert Clary

  Feb 24, 2026
  1.0
  Drove 11 hours got to the hotel a little early asked if possible to check in a little early, the front desk associate was very unwelcoming. He stated that the cleaning staff didn't show up today, and they were behind schedule. We left came back a while later, about 15 mins before check-in and was told they still weren't ready. Again the associate was the unconcerned with helping and was stating that they are understaffed. He then stated we can take a seat in the lobby and wait, as I was waiting I leaned against a couch they had in the lobby and noticed a sharp peice of metal protruding from the couch where I placed my hand. I took a picture of the metal, at which time he sated the room was available. I then asked to cancel a reservation that I make for a future date on our return trip, which he stated I would need to do so through the corporate number. After I canceled the future trip through the corporate office, which the corporate office said I wouldn't be charged, the hotel still charged me. Now im constantly on the phone with the corporate office, which they said they are waiting for the hotel manager to contact them back but they can't even get through to them neither through phone nor email. This hotel has the worse customer service I have even seen in any hotel I have ever been to. I will never do business with them again. The staff is disrespectful and the management is showing total incompetence by allowing this to be common practice while also not being available for any type of communication.

Frequently Asked Questions About Holiday Inn Express & Suites Santa Fe by IHG