Business Details
About
HotelExtended Stay Hotel
Located off North Main Street, our new pet-friendly hotel is less than a mile from the New Mexico Military Institute, International UFO Museum and Research Center, and the Roswell Convention and Civic Center. Our spacious suites feature in-suite kitchens, and guests can enjoy our heated indoor pool and meeting space for up to 55 people.
Location
Home2 Suites by Hilton Roswell, NM
700 N Virginia Avenue, Roswell, NM
88201, United States
Hours
Reviews
4.4
446 reviews
5 stars
310
4 stars
76
3 stars
19
2 stars
10
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews praised the staff for being friendly, professional, and helpful, with specific mentions of individuals like Aiden and Alece.
Cleanliness
While some guests found the rooms clean and well-maintained, others reported issues with cleanliness, including dirty carpets and unpleasant odors.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking, particularly in terms of vegetarian options.
Room Comfort
Guests generally appreciated the spaciousness and comfort of the rooms, although some noted issues with noise from neighboring rooms.
Location
The hotel is well-located for exploring Roswell, with easy access to attractions and dining options.
- BABrian AwadiasNov 14, 20253.0This was a really fun vacation in Roswell we loved this hotel but the back pain wasn’t so much loving
- MHMorgan HollingsheadNov 9, 20251.0To say this was a pretty bad stay is an understatement. I arrived with my kids and husband around 6pm. We were staying the night to head back to our home in Texas. The hotel itself looks very clean and the service was alright. However, the room was atrocious. I digitally checked into my room the day before. Never got my digital key even after I checked in. Upon arrival, I inquired about my digital key and the answer i was given, "it hasn't been working for a while." Uh okay, not that big of a deal so I let this go. After check in went to grab a tea but no coffee or tea in the lobby. We asked about this as well and the front desk clerk said the hot water supply was "broken for months." Strange? Okay fine, let this go too as I can just easily make it in my room. However, wondered in the back of my mind how coffee would be at breakfast tomorrow.. We arrived to our room and upon entry, the entire room smelled moldy. I opened the bathroom door and most of the smell was coming from the bathroom. However, I sprayed something and let this go. Already three incidents in my stay just arriving but its one night, not that big of a deal. Quickly got my kids ready for the pool as they were ready after long day of driving. Although the pool was great, you could only spend 10 min in there. First, the door to get into the pool is very tricky and the lock isnt working properly. Then when you finally get in, its like a sauna. The AC in the indoor pool room is broken and its incredibly hot. I even got a temperature alert on my phone! Had to rush the kids as I seriously thought I would have a heat stroke. Finally got back to the room and started to set up the sofa bed for my tired kids. When I opened the sofa bed? Disgusted. Burnt popcorn crumbs, Bobby hair pins, other food crumbs I could not identify, and hair ALL OVER the bed. The sheets on the sofa pullout were ripped and stained as well. I cleaned it as best as I could but, after seeing this? I started to walk the room as I was nervous what else housekeeping missed. The amount of broken or dirty items in my room was outstanding. Door trim falling apart, shower handle hard to turn, shower door off the track, caulking in shower stained with rust, towels stained, no conditioner in shower, no hand soap or lotion by the sink, shampoo tamper seal on bracket broken/open, AC cover temperature plate broken off, bathroom door closing on its own, and our keys deactivated multiple times. I felt very uncomfortable but due to it being only one night and my kids were tired, we toughed it out. We went to bed hoping for a good breakfast tomorrow. You guessed it though, breakfast was very limited and poor. One waffle iron shoved in a tiny corner, hard bagels, empty yogurt station, and no breakfast sandwich station. Where is the new Breakfast Sandwich station? This is at every Home2 we have stayed at, so why not here? Only highlight of breakfast was the coffee. Which it seems the hot water supply started working magically again? Overall, this was a bad stay and im very disappointed. We love Home2 but will steer clear from this location as management is severely lacking. I would like a follow up from management and my points back.
- JEJohn EnriquezOct 21, 20255.0I've been here 21 days and the hotel is an absolute gem. The entire staff is friendly, professional and very helpful. This is my first time staying at a Home 2 Suites and I would definitely recommend this hotel to anyone that needs an extended stay hotel. I would absolutely stay here again. 😁
- TWTiffany WestermanOct 13, 20253.0This hotel was ok as far as cleanliness and location but it is understaffed, the breakfast was awful, and when I received my bill I was over charged on the pet fee. It was $35 at booking but the bill said “manual pet charge $50”. They fixed the charged after I called but I shouldn’t have had to get it fixed.
- BBBriOct 5, 20255.0Centrally located to downtown, walking distance to food options. The hotel was super nice and we loved that they were pet friendly. With that being said the night was quite and you didnt hear your neighbors.
Frequently Asked Questions About Home2 Suites by Hilton Roswell, NM
What are the pet policies at Home2 Suites by Hilton Roswell, NM?
Pets including cats and dogs are welcome at Home2 Suites by Hilton Roswell, NM, making it a pet-friendly hotel.
Is parking available at the hotel, and is there any charge?
Self-parking is available for free at Home2 Suites by Hilton Roswell, NM.
Does the hotel have accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible to accommodate guests with mobility needs.
Are there any recreational amenities like a swimming pool or fitness center?
Guests at Home2 Suites by Hilton Roswell, NM can enjoy a heated indoor pool and have free access to the fitness center.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM at Home2 Suites by Hilton Roswell, NM.
Is there free WiFi available for guests?
Yes, free WiFi is available for guests throughout the public areas of the hotel.
Are there meeting rooms available for business events?
Home2 Suites by Hilton Roswell, NM offers 2 meeting rooms with space that can accommodate up to 55 people.
What local attractions are near Home2 Suites by Hilton Roswell, NM that guests might visit?
Nearby attractions include the New Mexico Military Institute, the International UFO Museum and Research Center, and the Roswell Convention and Civic Center, all within less than a mile from the hotel.
What dining options are available near the hotel?
Guests can find a variety of dining options nearby including Fat's Burritos (Mexican), Red Brick Pizza, Papa John's Pizza, Buffalo Wild Wings (American), Black Betty BBQ (Barbecue), McDonald's (Fast Food), Baskin-Robbins (Ice Cream), and Dunkin' (Coffee and Bakery).
How can guests easily reach the hotel and explore the surrounding area?
While the hotel does not offer an airport shuttle or local shuttle service, nearby places like Phillips 66 and Allsup's Convenience Store provide gas and supplies for travelers, and the nearby Roswell Convention and Civic Center makes it convenient for event attendees to visit the hotel.