Business Details
About
HotelExtended Stay HotelHome2 Suites
Located off North Main Street, our new pet-friendly hotel is less than a mile from the New Mexico Military Institute, International UFO Museum and Research Center, and the Roswell Convention and Civic Center. Our spacious suites feature in-suite kitchens, and guests can enjoy our heated indoor pool and meeting space for up to 55 people.
Location
Home2 Suites by Hilton Roswell, NM
700 N Virginia Avenue, Roswell, NM
88201, United States
Hours
Reviews
4.4
456 reviews
5 stars
316
4 stars
76
3 stars
19
2 stars
14
1 star
31
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the rooms and facilities, several reviews highlighted issues with dirty bathrooms, moldy smells, and unclean common areas.
Staff Service
The staff received mixed reviews; some guests praised their friendliness and helpfulness, while others reported poor service and rude interactions, particularly with management.
Breakfast Quality
Numerous guests expressed disappointment with the breakfast options, citing limited variety and poor quality, which did not meet Hilton standards.
Room Comfort
Guests generally found the rooms spacious and comfortable, but there were complaints about noise from neighboring rooms and issues with bedding quality.
Location
The hotel’s location was frequently mentioned as a positive aspect, being conveniently situated near attractions and dining options.
- AAAaronJan 3, 20265.0I had a wonderful experience. The staff were wonderful people! Rooms were quiet, dark (when needed) and comfy!
- GAGina AbucejoJan 1, 20262.0Pro: Pet friendly hotel with a great run area for dogs. Great location Staff was friendly Con: Our room was dirty! Shower had hair and was full of dirt - couldn’t be used.
- DCDevin CarterDec 29, 20252.0The only reason I’m leaving two stars is because the staff was very sweet and apologetic. The evening before we arrived I had made a reservation for Christmas Day. The man assured me we would be on the bottom floor as I requested since we have a special needs son. We get to the hotel after being on the road all day to be told they didn’t offer rooms on the bottom floor so we were extremely upset! I would never have booked if I had known that. We took what we could get since we were exhausted. The whole night we heard kids above us running around and the desk said they would tell them but that did no good and doors slamming all night. There was hair on the ceiling, the ceiling looked dirty and like someone slapped paint over mold and the shower floor was grimy looking. Was also told that this hotel is located in a high crime area and that the parking lot has been robbed more than a few times. The trash outside was overflowing and we needed a cart but all were being used but when we had already carried our stuff down we noticed a cart just hanging out in the parking lot. We love Hilton but to be lied to especially since we have a special needs son was very unprofessional!!!
- RSRenea SkinnerDec 23, 20255.0Checking in and out was seemless. Front desk employee was friendly and welcoming. Room was clean and fully stocked. The location is great with restaurants nearby and close enough to downtown but not too close.
- QQQTMouserDec 17, 20252.0EV car chargers were not working. Would have wanted to know ahead of time. In general, the slots need better signage and enforcement of EV ONLY as two of the chargers were blocked by gasoline cars. Digital and plastic key system isn’t working correctly. Could not get a digital key at all. The plastic keys work intermittently. Had to get the plastic key redone. Then didn’t leave the room in case it failed again. This was a problem back in August and hasn’t been fixed. Had problem with signal for Smart TV. Ended up having to disconnect all cables and reconnect to get a stable signal. On the plus side, the location allows for quiet rooms as it is several blocks off any major road. The beds were comfortable. Had a great night sleep. Personnel at the front desk were pleasant and helpful.
Frequently Asked Questions About Home2 Suites by Hilton Roswell, NM
What are the pet policies at Home2 Suites by Hilton Roswell, NM?
Pets including cats and dogs are welcome at Home2 Suites by Hilton Roswell, NM, making it a pet-friendly hotel.
Is parking available at the hotel, and is there any charge?
Self-parking is available for free at Home2 Suites by Hilton Roswell, NM.
Does the hotel have accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible to accommodate guests with mobility needs.
Are there any recreational amenities like a swimming pool or fitness center?
Guests at Home2 Suites by Hilton Roswell, NM can enjoy a heated indoor pool and have free access to the fitness center.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM at Home2 Suites by Hilton Roswell, NM.
Is there free WiFi available for guests?
Yes, free WiFi is available for guests throughout the public areas of the hotel.
Are there meeting rooms available for business events?
Home2 Suites by Hilton Roswell, NM offers 2 meeting rooms with space that can accommodate up to 55 people.
What local attractions are near Home2 Suites by Hilton Roswell, NM that guests might visit?
Nearby attractions include the New Mexico Military Institute, the International UFO Museum and Research Center, and the Roswell Convention and Civic Center, all within less than a mile from the hotel.
What dining options are available near the hotel?
Guests can find a variety of dining options nearby including Fat's Burritos (Mexican), Red Brick Pizza, Papa John's Pizza, Buffalo Wild Wings (American), Black Betty BBQ (Barbecue), McDonald's (Fast Food), Baskin-Robbins (Ice Cream), and Dunkin' (Coffee and Bakery).
How can guests easily reach the hotel and explore the surrounding area?
While the hotel does not offer an airport shuttle or local shuttle service, nearby places like Phillips 66 and Allsup's Convenience Store provide gas and supplies for travelers, and the nearby Roswell Convention and Civic Center makes it convenient for event attendees to visit the hotel.