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Best known for the UFO crash landing in 1947, this Southeastern New Mexico city offers great attractions and major businesses.
Corporate guests looking for a Roswell, New Mexico hotel with superior meeting facilities need look no further than the Holiday Inn Express® Roswell, NM hotel. Staying connected is easy thanks to our 24-hour Business Center. Complimentary Internet access is available throughout the hotel, and our facilities include an on-site meeting room.
Come explore our community's diverse culture in downtown Roswell, NM near our hotel. You can taste the local fare at one of the unique restaurants or explore the specialty shops that line the streets. If you are planning a campus visit, you will appreciate that our hotel is located just blocks from New Mexico Military Institute. Whether you want to check out the out-of-this-world artifacts at the UFO Museum and Research Center or explore one of the other four museums, we have a lot to see here in Roswell, New Mexico. Our hotel is close to all of the most popular attractions, including Bottomless Lakes, Eastern NM University and Spring River Park Zoo.
Our Roswell hotel features great amenities like an heated indoor pool. You can keep up with your routine in our state-of-the-art Fitness Center. We also serve a complimentary, hot breakfast bar each morning.
Location
Holiday Inn Express & Suites Roswell by IHG
3 Military Heights Drive, Roswell, NM
88201, United States
Hours
Reviews
4.4
738 reviews
5 stars
448
4 stars
191
3 stars
48
2 stars
25
1 star
26
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with room cleanliness, including dirty bathrooms, stained linens, and unclean public areas.
Staff Performance
While some guests praised friendly staff, many reported unhelpful or rude service, particularly from management.
Breakfast Quality
Guests generally found the breakfast acceptable, though some noted limited options and issues with food availability.
Noise Complaints
Several customers mentioned noise disturbances from outside sources and other guests, impacting their overall experience.
Maintenance Problems
Issues with broken elevators, malfunctioning amenities, and general maintenance were frequently mentioned, indicating a need for improvements.
- JLJason Lujan6 days ago3.0I asked when making the reservation if the hot tub was working. They said yes. Called two days before my check in to make double sure. They said yes. The day of check in they say the hot tub is not working... Also the wi-fi would not authenticate.
- GSGustavo SauriOct 14, 20255.0Simplemente es un gran lugar para descansar, amables, atentos, serviciales y muy limpio el lugar
- BMB MOct 11, 20251.0This hotel does not have enough staff to maintain the cleanliness of the rooms. Linens sheets need to be replaced they have stains that can not be removed. Room was not stocked not enough towels a roll of tp that was half full and hair everywhere. We told housekeeping and the lady said she had to finish her rooms first and never came back. Another lady gave us tp and towels but the linen was never changed. We were a party of 6 and room was stocked for 1 person. This hotel needs a major deep cleaning. We attempted to reach Isabella the manager many times and so did hotels.com and still pending resolution
- DWDavid WebsterOct 5, 20255.0Stayed in a dbl queen room, travelling with my 20+ yr old son while transferring him from his first duty station to his new station. We stayed one night, the staff was helpful and friendly. The location was excellent and made it easy to visit the town. The room was clean and well furnished. The breakfast was fine, nothing exceptional, but the food was hot, and the coffee was good. A little delay in getting coffee as there happened to be a small line, and the coffee machine was a bit slow. Overall very happy with our stay. We will stay again next time we are in the area. Thank you to the staff.
- LLLee LewisSep 20, 20251.0My first and hopefully my last time staying here. Roswell is small, so limited choices. Once I told staff and management of the problem, nobody blinked, batted an eye or looked surprised as if it happens all the time between the two guys that work here. But why get a job helping people if you don't want to help everyone regardless of the way they look. When we got the room(Sept.19)yesterday I notice only two full sets of towel. I'm here with my wife, so this morning(Sept20) when I left to go to a golfing tournament, the clerk chose not to even look up at me and make eye contact. Slighty bothered, because he was just looking at the other guy he helped in front of me just fine, I still repeated my room number and told him my last name anyway. Though all he needed was a room number, which he wrote on a note pad, when we returned to our room, it wasn't done and we had no towels. The guy all but ignored me. Why would he do that, when he was looking up and interacting with the other guest just fine. I do not like racist or people who treat people differently based off ethnicity. This passive/aggressive nonverbal behavior is very offensive and problematic. You have to hire folks that want to help everyone. Treat everyone the same or else your business will suffer more complaints, inefficiencies and trouble. The manager's giving $15 discount for the employee's rudeness was a failed attempt to fix this disrespectful, childish behavior and frankly day and night difference from the rest of the staff. Because at no time is a $15 discount make up for mistreatment of guest due to their ethnicity. I hope this small town racist stuff stays out of the Holiday Inn, as it is only one of a handful of big name businesses. I will just leave this here, so other Black people can see and know what to look out for. I do not care about those $15 off. I care more about someone not experiencing this and having to suffer the same disrespectful, rude antics at the Holiday Inn Express in Roswell.
Frequently Asked Questions About Holiday Inn Express & Suites Roswell by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Roswell by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is parking available and accessible at the hotel?
Yes, parking is available for free and there are accessible parking spots.
Does the hotel offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast each morning.
Are pets allowed at the Holiday Inn Express & Suites Roswell?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have amenities for guests to stay active?
Yes, there is a free fitness center with equipment including elliptical machines, free weights, and treadmills, plus an indoor heated pool and a hot tub.
Is the hotel equipped with facilities for business travelers?
Yes, the hotel features a 24-hour business center and on-site meeting rooms.
What COVID-19 safety measures are in place at the hotel?
The hotel uses commercial-grade disinfectants, enhances cleaning in common areas and guest rooms, provides sanitizer, removes high-touch items, and trains employees in cleaning and hand washing. Contactless check-in and check-out are also available.
Is there an airport shuttle service available?
Yes, the hotel provides a free airport shuttle service.
Which nearby hotels might I consider besides Holiday Inn Express & Suites Roswell?
Nearby hotels include Candlewood Suites, Baymont Inn & Suites Roswell, Western Inn, Best Western El Rancho Palacio, and Comfort Inn - Roswell.
What popular restaurants are close to the hotel where I can dine?
Nearby dining options include Applebee's Grill + Bar, IHOP, Denny's, Firehouse Subs, Whataburger, Wienerschnitzel, and Los Cerritos Mexican Restaurant.
Are there interesting attractions near Holiday Inn Express & Suites Roswell?
Yes, guests can visit the nearby UFO Museum and Research Center, The Roswell Incident cinema and landmark, as well as Bottomless Lakes, Eastern NM University, and Spring River Park Zoo.